ShipStation

Sept. 4, 2024

This app has been billing me for years and I can't get them to stop. I've even tried cancelling my credit card but because it's linked through Shopify they are able to bill the new card number somehow. Do not download this app or do their free trial. You'll be committed for life.

July 16, 2024

Avoid this garbage program. So many bugs and the customer service is embarrassingly abysmal.

May 17, 2024

outrageous fee structure. stay away cause one youre locked in they will keep on taking advantage of customers

May 9, 2024

sticking with shipworks. this is royal pain in the butt to set up and pricey compared to shipworks. Been with shipworks for 15yrs but fulfillment wanted this. Fulfillment will have to change.

April 20, 2024

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.

May 6, 2024

After my review Justin B. Replied from Shipstation on April 23rd they said they would escalate the problem it's now May 6th and still no response. For some reason Fedex does not work and they can't seem to fix the problem.

March 29, 2024

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

March 15, 2024

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

March 14, 2024

Pretty horrible app, to say the least... First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you. I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application. There are much better apps out there, give them a shot first!!!

March 7, 2024

Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.

Feb. 22, 2024

Update: The only response I've gotten from ShipStation was because of this review. I still haven't heard back from anyone about my problem in most of a week. Seems they care more about how they look than how they actually do their jobs. It keeps getting more expensive, while the service keeps getting worse. I've been three days without the ability to create labels, and I still can't figure out if any of the support staff (who appear to be farmed out to a 3rd party now) have even used the software before. Not only did my fees DOUBLE for using my own carrier accounts, but the service and support are 1/10th of what they used to be. This is the worst way to spend your money. Find something else. Im cancelling and moving to Ordoro. Update: After 2 weeks of outage my issue was finally resolved and we were able to create labels again with the carrier we have the best agreement with. We lost ~$3000 in increased shipping costs in this window of time. Shipstation was gracious enough to provide us with a $400 credit to make up for this.... Responses were slow, and we were more or less left completely in the dark on what was going on, or what discoveries were made. We were never provided with a reason for the outage. We are still working to migrate away from ShipStation at this point.

Jan. 14, 2024

Enables shipping to Europe but lacks the capability to generate return labels. If anyone is familiar with a company that offers this service, please feel free to get in touch. Ridiculous!

May 30, 2024

Frequent bugs, frequent unnecessary UI "upgrades", unbelievably painful claims process. Best to just stick with Shopify shipping. EDIT Dec 19, 2023 - After posting this review, ShipStation reached out and provided partial resolution. Revising to 3 stars. If all is resolved, will edit to 5 stars. EDIT May 30 2024 - Support continues to be supremely unhelpful and inefficient. Revising to one star, and back to exploring other options.

Nov. 29, 2023

Expensive, they keep raising the price and support is never good. They also launch updates that crash the system. Shipstation has an outage 5-10 times per year. Currently, It won't connect to Shopify correctly and I can't get any help.

Oct. 11, 2023

I have to echo the other terrible reviews. Yes, the software works until it doesn't. Then, when you're under the gun, orders piling up, and waiting on their awful customer support... you're stuck. I'm jumping ship before the holidays.

Sept. 6, 2023

FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING ERROR MESSAGE: This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription. THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS

Dec. 20, 2023

My below review changed after realizing that Shipstation almost doubled their subscription pricing (specially with Canadian $ conversion) with just a mass emailing (no authorization consent requested) and NOT providing Real Time Rates options in Canadian Subscription although their rates are same as in USA. Not worth service for the kind of subscription package price! Cancelling our subscription!! ShipStation works and integrate very easily with our Shopify store. It simplifies the eCommerce system. Orders are automatically pulled for shipping cost comparison, tracking & customers notification, all updated in the blink of moments. Can't imagine operating a small business without shipstation tools! It's a necessity!! It is 5* rated tool except the fact that the monthly subscription charges should have included customer service as and when required. Reaching tech support a twisted hassle, raising tickets and waiting. Hope they can include tech support as part of every package.

Aug. 23, 2023

As a high-volume seller with about 8000 orders per month, doing business with them for 2 years, I find myself at a loss for words to express how frustrated and angry I am with this company. Their support (even though we have "high priority") is a joke and insulting. I mean it. They recently increased their price by 100% (you're reading that correctly) with a 1 month notice, including new API costs. Their latest interface update removed some features we used, without notice. They simply don't care. The last issue was the cherry on top. We will now find a competitor as soon as we have the time and resources. If you're a high seller reading this: AVOID THEM and their sister companies; they won't be on your team. We regret our choice.

Sept. 29, 2023

I WOULD AVOID THIS COMPANY AT ALL COSTS!!! Worst company I have ever dealt with in business. They do not have any phone numbers for support, so if there is an issue, it could take weeks for them to resolve it. I am now going on three weeks of not being able to ship with UPS. How can a business operate like this? I also had another issue where we could not print labels to a remote printer and no one ever resolved that issue within 45 days. We lost tremendous business because of ShipStation.

Aug. 10, 2023

This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.