ShipStation

Wow! Only been using ShipStation for about a week, and already we absolutely LOVE the way it handles the customization and workflows our Shopify store requires (such as split shipments). Sertel Carbaquil walked us through the settings quite easily with professionalism & patience, and we couldn't be more thrilled with this service -- THANK YOU!

ShipStation has been nothing short of revolutionary for our workflows and shipping costs. So glad we made the change! The implementation process is incredibly helpful (thank you Darren!) so if you're worried about the process of learning a new system, don't be, they will walk you through it step by step.

getting worse by the day. before the pandemic this was a best in class shipping solution. now i would be better off asking agentic ai to code a shipstation variant for me or just using shopify's built in shipping solution.

Gail Perez at Shipstation was very helpful in setting up my shopify account. The customer service was excellent

Great app and the staff is very helpful. Sertel was very helpful and very responsive. Glad I made the switch.

Sertel was super helpful in setting up our store! Thanks Sertel!!!

RJ was very comprehensive on my onboarding, made my shipstation transition seamless. Over the course of the phone calls and emails, our team was equipped with a smoothly executed workflow, which enabled us to trust our shipping is covered, and we can focus our time elsewhere! Thanks RJ

We've been using ShipStation for over three months and have connected it to our Royal Mail business account. While it's one of the better platforms for using your own courier accounts, such as Royal Mail, we've encountered a surprising number of limitations and ongoing issues. Unfortunately, there appears to be little sign of meaningful improvement. For a company that has been in this industry for so long, it's difficult to understand how many essential features are still missing and how many common problems remain unresolved. After reviewing the ShipStation community forums, it's clear that many of these issues have been raised repeatedly by users, with some feature requests and bug reports dating back more than four years without a solution. The platform has strong potential and offers some excellent functionality, but the lack of development in key areas and the slow response to long-standing customer feedback can make it frustrating to rely on for day-to-day operations.

We had a very great experience integrating our store into Shipstation! A big shoutout to Leon who helped us every little step of the way. The app is fantastic and our warehouse girls are loving it!

Nope nope nope....

Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.

We tried a number of shipping solutions but none met our needs - until we connected with ShipStation. Rather than having to rely on chatbots and painfully slow chat sessions with busy representatives, we were able to quickly schedule a call to discuss our needs with a real live person. Once we determined that ShipStation could help, we were scheduled to meet with their implementation team. Yes, they have a team whose job it is to help customers setup, streamline, and learn to use ShipStation. Dan Gutierrez, our shipping implementation manager, could not have been better. He did an amazing job, helping us over a series a Zoom calls. He and his team worked with us to find the best solutions for our particular shipping needs, listening, asking questions, and coming up with custom-coded solutions to help us get to where we needed to be. We highly recommend ShipStation.

great experience and customer support

I've had an excellent experience with Ship Station & Gail Perez. The platform is intuitive, reliable, and has streamlined our entire shipping workflow, saving us countless hours each week. Integrations with our sales channels are seamless, label creation is fast, and the automation features make managing high order volumes incredibly easy. What really sets ShipStation apart is their customer support. Every time I've needed assistance, Gail has been responsive, knowledgeable, and genuinely committed to resolving my issue quickly. She didn't just provide answers—she made sure I understood the solution and got back up and running with minimal disruption. Overall, ShipStation is a fantastic product backed by a first-class support team. I highly recommend it to any business looking to simplify fulfillment and improve operational efficiency.

Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your business get a poorer customer experience whilst making your job harder. The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.

We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that. Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.

Chelly is fantastic! Thanks, Queen! We appreciate your insight and guidance so much!

Gail Perez was fantastic during my ShipStation onboarding. She patiently and diligently helped resolve the issues I had connecting our UPS account, and made the process much smoother. Great support and a true 5-star experience.

Extremely good app. Crazy amounts of automations, 3rd party integrations and overall the best-in-class shipping app for ecommerce.

There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process. The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.