ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
4.2
feedback
642
chart
#150
All reviews
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May 7, 2026
Just started with ShipStation 7 days ago, the set up and support has been amazing - big thank you to Aakriti. Lots of helpful suggestions and Ideas. Great service & I have found the webpage easy to use and has made the fulfilment process easy. Highly recommend.
May 5, 2026
I recently started using ShipStation, and it has been a game changer for my business. It’s already saving me a lot of time and hassle, especially when it comes to organizing and processing orders. What used to take a significant part of my day is now streamlined and much more efficient. The platform is user-friendly, and the automation features make it easy to manage multiple orders without feeling overwhelmed. Integrations with my sales channels have been smooth, and label creation is quick and straightforward. I also want to give a big thank you to Darren Dybala, the implementation manager, who was extremely helpful throughout the setup process. He took the time to clearly explain how to best use ShipStation for my specific needs and made sure everything was set up correctly from the start. Overall, I’m very happy with the experience so far and would highly recommend ShipStation to anyone looking to simplify their shipping workflow and save valuable time.
May 5, 2026
ShipStation has been our shipping and logistics partner for 10 years and we've shipped over 100,000 orders on their platform with no interruptions of service and saved thousands. Convenient integrations with Shopify, Amazon, eBay and more. Highly recommend.
May 1, 2026
We love Ship Station! Have been using this for years and it has been a fabulous addition to our company!
April 30, 2026
Chelly Bell was fantastic. She was engaging and didn't think this old man was stupid. She was very patient. This has helped me get a great start with shipping, and it will definitely help my entire team be more efficient. I am grateful for this service and Chelly has made the transition simple and even fun!
April 29, 2026
Darren Dybala is the man! He went beyond what is needed to get us setup with shipstation. I feel 100% confident with shipstation. It has made our shipping fulfillment way easier to manage
April 27, 2026
Very good support, having direct email communications with a dedicated account manager to resolve issues makes a world of difference. ShipStation is one of the few platforms that supports our specific needs. We are also enjoying the new line up of features.
April 27, 2026
I have been really sceptical of trying this but so far so good. The cheaper rates more than pay for the as subscription - especially on international orders. I was really surprised to get a phone call in response to some questions I asked, there rep Andrej spent quite a bit of time helping me set things up to run smoothly. So far so good and I will update the review in a few months!
April 27, 2026
ShipStation so far (2 years in) has been decent. The only issue I have is why does an order made in Shopify takes hours to pop up in ShipStation? But other than that I have no complaints. I will be sure to update as the time expands.
April 23, 2026
Rakesh has gone above and beyond to help me get started on my ecommerce journey, teaching me how to integrate Shopify with my Shipstation account and my Shipstation account with my courier. I am not tech savvy so I am extremely grateful that Rakesh has managed to increase my knowledge and confidence to be able to run my ecommerce business smoothly. MASSIVE thank you Rakesh!
April 22, 2026
Chelly Bell was exceptional to work with! our onboarding process was extremely smooth and her follow ups were timely. I couldn't have hope for better support
April 21, 2026
We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.
Hi there, thank you for reaching out and sharing your experience. Our team has reached out to you in your open ticket and offered to correct this. Please respond there at your earliest convenience. Hoping to hear from you shortly!
April 29, 2026
Dan Gutierrez helped me out a ton. He was really clear in explaining the platform and researched answers to questions when he didn't know the answer, he made it very clear on how to best utilize shipstation. The platform has cut down our shipping time by a lot. My only complaint is that we cannot attach documents electronically to shipments in regards to USMCA/CUSMA forms, 232 Steel and Aluminum forms, or designate our own broker when making shipments. These are requirements of nearly all shipments these days and this should be standard. If these changes were added, I would adjust my review to a five star.
April 20, 2026
Shipstation has been a tremendous asset to our business. It is simple to ship and integrates with numerous marketplaces. We have been a client for over 5 years. In addition, our representative, Keith Phillips has been helpful, educational and found ways to improve our experiences!
April 20, 2026
So far Shipstation is working great. The highlight so far was my meetings and training with Aakriti who was extremely helpful and I was able to understand alot more functions that Shipstation offers.
April 16, 2026
Aakriti has been super helpful in the onboarding process! Great support :)
April 16, 2026
It's a bit complex at the start, but overall the easiest platform for shipping from not just one but multiple platforms. Highly recommend for any company looking to ship more than 50 packages a month (due to the time/cost savings). Support has been amazing as well. Lots of time spent helping to get things right in our account and explain things I wasn't familiar with. A+
April 16, 2026
The platform, the service offerings, and the onboarding process and implementation sessions with Darren have all been nothing less than a 5-star experience. I'm looking forward to continued usage and development.
April 16, 2026
Daniel... A+++ Not much else to say, best experience with customer service yet.... they haven't all been good but he made up for all of it awesome