ShipStation Orders & Inventory

Constantly loses connection and needs to be manually refreshed. Every single day I have to manually refresh the ShipStation Connect app on my laptop after a few minutes of inactivity. Then I have to manually refresh the Store Status page, which takes 30 seconds or more to complete. Then I have to manually refresh the order page itself, but I can't do both at the same time. The order page does not automatically update with new orders for approximately 4-6 hours typically, in my experience. At least once a week I have to log out of ShipStation Connect entirely and log back in to refresh the connection yet again. Every step in this process wastes time that I could spend processing orders.

I really appreciated getting to be connected with a live individual to walk through the setup. The software is pretty deep so it definitely sped up our setup time to work with someone who was familiar with it. We worked with RJ who was great and helped us customize the settings for what we need to do. Very good onboarding experience overall

We’ve struggled to find a shipping solution that fully supports our unique print-on-demand business model, and we’ve learned that there is no perfect platform for every operational need. That said, ShipStation has helped streamline our workflow and improve order-processing accuracy. The setup and implementation were challenging—and continue to be a work in progress—but ShipStation’s support team has been incredibly responsive and helpful, especially Stephani Williams. Through countless scheduled and impromptu meetings, Steph’s patience, flexibility, and warm personality helped turn many frustrating moments—and even a few tears—into laughter. With her thoughtful guidance, our team has gone from novice users to confidently navigating and troubleshooting the platform. We truly appreciate the level of care and support she has provided throughout the process.

All working as it should. Syncing in both directions works no problem. It's worth it.

I’ve had a great experience with ShipStation so far. Gail was very helpful during the setup process, answered all of my questions, and made everything easy to understand. Very happy with the experience overall!

Gail, Provided excellent service helping us integrate ShipStation with Shopify. She made the entire integration process simple and straightforward, was very knowledgeable, and was quick to help with any questions we had along the way. The integration was easy and everything went smoothly. Great service and highly recommended!

Great app, and the shipping prices are very competitive. Shame you can't show availability in the way of a percentage bar, in the awaiting shipment grid, so you didn't have to open each order, then it would be perfect!

Eigentlich eine tolle App, die gut aufgebaut ist und flüssig läuft. sie lässt sich gut anpassen. Allerdings wird der internationale Versand aus Deutschland mit DHL nicht unterstützt. Und das wichtigste: Wir hatten einen schweren Fehler, der zum kompletten Stop unseres Accounts geführt hätte und der Kundenserivce hat trotz Kontakt per Mail, Chat und Formular über einen Moant nicht reagiert. Überlegt es auch genau, ob ihr euren kompletten Versand an ein Unternehmen ohne Kundenservice abgeben wollt!

First time using our customer support help with a live person. Chelly was very accommodating and supportive as we navigated through all my questions. She was able to show us some features that we were not aware of. Much appreciated! Henry at GRF

Super happy to have made the switch to ShipStation! it was super quick and easy with Rakesh guiding me through the steps. The functionality is so good and the support from Rakesh was next level – super knowledgeable, helpful and patient. He made sure everything was setup and tested ready to go & even helped me configure so automation rules which will save me so much time. Total game changer. Thanks Rakesh!

Stephani Williams was my implementation specialist. She has been really great to work with. Super knowledgeable, communicated well, and helped get the workflow that I needed dialed in.

We have been using ShipStation for several months now and am so impressed with what the software is capable of doing. Leon helped with our set up and has gone above and beyond to help. Providing extra support beyond our allocated implementation time, answering emails and calls. Greatly appreciated. Coming from a much simpler fulfilment provider, initially the set up process was daunting but now being fully implemented, we are seeing the capabilities and how ShipStation will save us time and money. The use of Automation and with the assistance of their AI Assistant has made the transition easier. The most important reason for choosing ShipStation was knowing the Support and Help Desk that is provided, I have used this service several times and have been answered quickly. For any issues not rectified immediately they continue to investigate and follow up.

Rekesh was absolutely amazing in helping me set up my ShipStation account. He was incredibly efficient, patient, and made what felt like a really daunting process so easy to understand. He took the time to make sure everything was set up correctly and answered all of my questions along the way. I really appreciate all of his help and couldn't have asked for a better experience. Thank you so much, Rekesh!

Sertel and Gail at ShipStation were very helpful with the process of setting up the automation processes between our Shopify store (HempBeverages.com) to ShipStation. I highly recommend them to help with setting up your store with Shipstation. 5 stars in not enough stars for this teamwork.

We really like the ShipStation / Shopify functionality - not only for Shopify, but for all of our various platforms. It is leaps and bounds beyond what we previously had implemented, and really like the continued development on both sides. We thought Shopify's built in shipping solution was great, and ShipStation takes it even further! Darren Dybala was our implementation manager as we navigated this transition and he was invaluable!

We recently completed the implementation of our ShipStation Premium plan, and we had a great experience working with our implementation manager, Chelly Bell. ShipStation has already helped streamline our shipping process and improve our daily workflow. Chelly was patient, knowledgeable, and always quick to respond to our questions. She helped us set up several automation rules that have streamlined our daily operations and saved us valuable time. Thank you, Chelly, for your outstanding support throughout the entire process. It was a pleasure working with you, and we truly appreciate everything you did to make our implementation a success.

Cannot praise Shipstation enough - it makes processing orders seamless and has completely transformed our operations. Couldn't do without it! Special shoutout to our implementation manger Aakriti! Thanks.

This app has made our shipping and fulfillment process much more organized. Managing orders, printing shipping labels, and keeping track of shipments from one place has saved us a lot of time, especially as our order volume has grown.

Two stars, and it's a shame, because the actual software itself is great but their Shopify sync is absolutely beyond terrible. It WILL NOT sync any order updates or location changes, constantly creating situations which have resulted in products being shipped out multiple times or unpaid orders being sent out. This morning, we found a $550 order that ShipStation didn't remove the shipment for after items were added to the order in Shopify. If item's are added, the Shopify order is no longer fully paid and should have been automaticly removed from ShipStation. The ability to find orders by scanning a product barcode was essential to our business model, and ShipStation is the only software we found that can actually search for an order by product barcode. The barcode verification for packing has pretty much eliminated our packing errors, and the ability to set up custom parcels has been great too. The software and the automations are genuinely good. The problem is the importing and syncing of orders, especially after changes are made in Shopify, plus continuous ongoing bugs, and for us that outweighs everything good. ShipStation only imports an order once. So if you remove hold tags tags, split fulfilment, or update the shipping location afterwards, it is impossible to get it to sync. We ship from multiple retail locations, and a location change in Shopify simply will not update in ShipStation. We have had orders sit for more than a day without updating, and worse, after a location change orders have flipped to showing as cancelled and refused to load at all, once while our courier was literally waiting at the door and we could not get anyone on the phone. Order splitting is another one. If you split an order in Shopify it does not create two shipments in ShipStation, and we were told we would have to call support to split every order manually on their end, which is not realistic when you split several a day. There is also no way to hold a shipment and release it later, and no way to automatically reprocess rules, so you are constantly clicking Reprocess or calling support to fix things by hand almost daily. The multi-location handling is the core failure. Other shipping software uses child accounts so each location has its own synced account. ShipStation's only answer is separate user logins that each see their own orders, which does not fix the syncing. Even adding a missing barcode to a product in Shopify will not sync back to ShipStation for that order. Barcode scanning also pulls up orders that have already shipped, and the status filter clears every time you scan, which has caused orders to be shipped twice. Onboarding was a nightmare, over a month of daily emails and it still was not right at the end. Great software, held back by sync and reliability problems we cannot work around.

We just finished implementation of ShipStation to move our Shopify orders over to them and we couldn't be happier! Darren Dybala was our implementation Manager and did an incredible job helping us through everything. I was a little worried about only having 3 hours in total call time but we were able to knock it out in less than that and were able to set automations and filters throughout the software to streamline our operations process. He was quick to answer any questions we have, EXTREAMLY informative on how the system works and were already saving $1000's in our first week. Thanks again Darren, great working with you!