ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
4.1
feedback
627
chart
#128
All reviews
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April 16, 2026
Aakriti has been super helpful in the onboarding process! Great support :)
April 16, 2026
It's a bit complex at the start, but overall the easiest platform for shipping from not just one but multiple platforms. Highly recommend for any company looking to ship more than 50 packages a month (due to the time/cost savings). Support has been amazing as well. Lots of time spent helping to get things right in our account and explain things I wasn't familiar with. A+
April 16, 2026
The platform, the service offerings, and the onboarding process and implementation sessions with Darren have all been nothing less than a 5-star experience. I'm looking forward to continued usage and development.
April 16, 2026
Daniel... A+++ Not much else to say, best experience with customer service yet.... they haven't all been good but he made up for all of it awesome
April 13, 2026
I recently had the pleasure of working with Rakesh from the ShipStation support team, and I cannot recommend him highly enough. We were navigating a particularly complex setup, and Rakesh’s expertise was evident from the start. He was incredibly patient and professional, taking the time to explain every nuance of the configuration. Instead of just providing quick fixes, he ensured I understood how to truly optimize the platform for our specific needs. If you’re looking for someone who goes above and beyond to ensure customer success, Rakesh is your person!
April 10, 2026
Have had to call customer service twice today and they been very helpful in getting our stuff up and running again after UPS cancelled their service on their end. Very thankful for the 2 customer service reps that helped in getting us functioning again.
April 10, 2026
Amazing product, Rakesh is experienced onboarding specialist . He explains each and every step professionally.
April 8, 2026
Great Platform and amazing customer support. I'd never used a platform with this many capabilities before and Rakesh was a big help in assisting and setting everything up so that everything runs smoothly.
April 8, 2026
Great Experience working with James Marchetti and Chelly Bell from the ship station team. Both were extremely knowledgeable and assisted my business to utilize all the tools they offer.
April 8, 2026
Daniel B. is my knight in Shining Armor!!! :) I am so grateful that Daniel was so patient with me. He helped us resolve 2 issues that we could not figure out ourselves. He made sure everything was working correctly before we got off of the phone. I am truly grateful for Daniel B. Thank you, Kristy Desrosiers Farris Laboratories Operations
April 8, 2026
We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!
April 8, 2026
William Kelly was super helpful navigating our company through an update and explaining new options for price break downs and savings.
April 8, 2026
This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job
April 7, 2026
Fantastic app that’s been a huge help as we diversify our shipping providers while scaling. Joey has been incredibly supportive throughout, helping us onboard smoothly and always happy to work through automations and rules to keep improving our workflow.
April 3, 2026
Luis Bello has been very helpful. He is patient and provides excellent customer service.
April 1, 2026
ShipStation has been amazing! The implementation manager, Dan Gutierrez, has been outstanding with showing me how to utilize all of their offerings. The sales rep, MK Khan, was incredibly helpful too. I am so pleased with the services they provide.