ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
3.9
feedback
573
chart
#122
All reviews
Review RSS Feed
Sept. 29, 2025
Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years). Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.
Oct. 8, 2025
Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.
Hi there, thank you for reaching out and making our team aware of this. We apologize for this frustrating experience. We have reached out and touched base with you by phone and will be following up via your open ticket once our team has additional context to provide.
Sept. 19, 2025
We are just getting started with Shipstation and our onboarding and support with Chelly was a 10 out of 5 stars. Chelly was extemely knowledgable and patient to help even the non techy side of us!
Sept. 17, 2025
Shipstation is fast and very user friendly. The support team is very helpful.
Sept. 3, 2025
Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.
Hi Susan, we’re truly sorry to hear about your ongoing frustrations with ShipStation and the experience you’ve had with our platform and team. This is certainly not the level of service we aim to provide, and we completely understand how disappointing and disruptive this must have been for you. Our team has reached out to you directly to better understand your concerns and discuss how we can make this right, whether that’s resolving outstanding technical issues or assisting you with a smooth transition away from ShipStation. We appreciate your candid feedback and the time you took to share it. It’s clear we’ve missed the mark here, and we’re committed to doing better.
Aug. 27, 2025
We are very pleased with the features that ShipStation offers. We would especially like to thank Andrej for his outstanding support—without his help, we don’t think we would have been able to start using the service successfully. Thank you very much, Andrej!
Aug. 26, 2025
ShipStation has been a fantastic shipping software for our business needs. Lots of options and settings to customize the software for our specific case scenarios. Great support and onboarding team that helped us get up to speed very quickly. 5 stars all around.
Aug. 26, 2025
Support is good and the system is user friendly. We have found it useful when shipping internationally, as the rates are cheaper and it integrates with Shopify.
Aug. 21, 2025
We have been using ShipStation for over four years, and are very happy with ShipStation and its integration with our accounting system.
Aug. 19, 2025
I don't recommend Shopify or Shipstation. The platforms get worse while prices go up.
Thank you for taking the time to leave your review! Our team has reached out to you at the email on file to address your concerns. Hoping to hear back from you shortly!
Aug. 18, 2025
Doesn't allow you to easily add dimensions for a product. Carriers use dimensional weights so how do I add them? No support. No one answers their support phone number...
Aug. 18, 2025
I do not recommend ShipStation. During the trial, the experience started off positive. I was supported and even assigned an account manager. Once the trial ended, that support disappeared. My account manager stopped responding to my emails, my account was locked, and I was prevented from cancelling my subscription despite following their instructions and contacting support. I attempted multiple times to cancel in any way I could, yet I continued receiving invoices while still unable to access my account. Their support system is convoluted, unhelpful, and failed to resolve the issue. This is only my experience, but while the trial looked promising and human-centered, I quickly faced access issues, ongoing billing, convoluted support, and a cancellation process driven by automation where I ultimately fell through the cracks.
Using app
About 8 hours
Total reviews
1
Average rating
1.0
Thank you for your review. We are sorry to see that this was your experience. Our team has followed up with you in ticket 8603788 to confirm that your account has been canceled and the requested funds returned. Please respond there should you need anything else!
Aug. 15, 2025
Manifests with Canada Post are currently broken, 6 weeks and counting. This review will be updated when they fix it. Until then, the app is not fully functional for Canada Post.
Hi there, thank you for reaching out and for bringing this to our attention! Our team has reached out to you via your open ticket with some next steps.
Aug. 14, 2025
Aug. 11, 2025
Emily was very helpful setting up our Shipstation account with, and we have found it to be a lot more efficient than anything else we have tried! I would recommend.
Aug. 7, 2025
Aug. 7, 2025
We've had a great experience working with them over the past 10 years. Their service has always been reliable, and the low carrier rates they offer have helped us keep our shipping costs down. We highly recommend them
Aug. 7, 2025
Shipstation is a great platform for shipping logistics and it integrated seamlessly with Shopify!
Aug. 6, 2025
I've been using ShipStation for several years to ship order from two of my Shopify stores. I've not had any issues, and if there is something I need help with, it's been quickly resolved. Splitting orders to ship items separately is a breeze. Adding an "order" to ship something that was not parts of a shopify order is super easy. All in all, I've had a great experience.