ShipStation Orders & Inventory

We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that. Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.

Chelly is fantastic! Thanks, Queen! We appreciate your insight and guidance so much!

Gail Perez was fantastic during my ShipStation onboarding. She patiently and diligently helped resolve the issues I had connecting our UPS account, and made the process much smoother. Great support and a true 5-star experience.

Extremely good app. Crazy amounts of automations, 3rd party integrations and overall the best-in-class shipping app for ecommerce.

There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process. The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.

highly recommend

We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set

Faye Decena from Shipstation provided great help and support together with her manager Robert.

Had Chelly from the implementation team. Very good at communicating, punctual, pointed us in the right direction and was able to find answers when we needed it. Still unsure if Shipstation is for our business, but Chelly was a great guide in the navigation process.

Rakesh has been amazing every step of the way. Showing me how to set everything up to receive the cheapest rates, and then taking the time again to show me how to set up live rates for customers. I couldn't have done it without his help.

Nick Whipps is a guru...very good at this shipping thing. Found out ways to save on shipping and maximize our shipstation plan. Showed me the secret tools. This guy whipps butt.

Thanks so much - amazing Onboarding! Thanks to Rakesh who took the time to set everything up with me.

Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!

Software Integrates well and Sertel Carbaquil was especially helpful at assisting us setting everything up

Omar with the Implementation Team was extremely helpful in demonstrating all the features that ShipStation has to offer for shipping operations. He was knowledgeable, professional, and made the entire process easy to understand. Overall, it was an amazing experience, and I would highly recommend using ShipStation to anyone looking to improve their shipping workflow.

Rakesh has been great helping me set up my ship station so i can start sending out orders. Thanks mate!

We are currently trialing Shipstation and Rakesh has been a great onboarder so far! Looking forward to working with him in the future.

Shipstation has been attached to our Canada Post account - which we never use. They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank. Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.

I would very strongly caution any store/brand from working with this company as it will put your brand and store at risk. ShipStation has a serious tracking handoff issue with GlobalPost shipments, and support has absolutely, 100% ignored it and have tried to gaslight us by calling it a 'feature request' fix. Basic operational compliance and tracking is not a 'feature request', it is a core tenet of why they exist. We use ShipStation through our 3PL. Valid GlobalPost international tracking numbers are being attached to fulfilled Shopify orders, but the customer-facing tracking links are directing customers to USPS, where the numbers show as invalid. So customers are seeing what looks like invalid tracking even though the shipments are valid GlobalPost shipments. This has created a real operational problem for us that is actively harming our brand. We provided specific affected Shopify orders, tracking numbers, USPS links showing the issue, and a clear explanation of the failure path. The response from support has been repetitive and has not addressed the actual technical question: what carrier name, carrier code, and tracking URL is being passed into Shopify, and why GlobalPost shipments are ending up with USPS tracking links. They are well aware of the issue internally and choose to ignore it. These are the types of companies that should not be in business.

Process went very smooth. Making our shipping lives easier! Thanks to Dan Gutierrez for setting us up he was very very helpful.