ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
3.8
feedback
566
chart
#154
All reviews
Review RSS Feed
July 31, 2025
This app has been a huge time saver for shipping our products from over 40 stores! The tagging feature is a great tool to use for various situations. We love the automatic price checking for the best rates for multiple carriers. We use the Chat feature often for assistance and they always spend time with you to help with any situation.
July 29, 2025
We’ve had a fantastic experience with ShipStation, and a big part of that is thanks to Emily Howlett. From the start, she made the integration process completely seamless. Her communication was clear, timely, and incredibly helpful—she went above and beyond to ensure we were set up correctly and confidently using the platform. If you’re considering ShipStation, you’re not just getting a great platform—you’re getting a great support team behind it. Huge thanks again to Emily for making the transition so smooth!
July 29, 2025
July 25, 2025
I wish i found out about Shipstation sooner! We've been using it for about a month and so far it's been so much better than click & drop which we were previously using. Orders are pulled in from all of our channels seamlessly and accurately, and any cancellations across the channels are updated on shipstation. Plus, there's lot of rules which you can create such as putting medium/high risk orders on hold so you can investigate before printing etc. Overall a great piece of software with great support
July 17, 2025
Great user experience, the app pays for itself - brought down my shipping cost by $5 on average
July 10, 2025
First of all, the very first experience with Shipstation was daunting, but that's because it can do SOOOO much. Once we met with our onboarding person, Chelly, she walked us through it like we were children, which is exactly what we felt like at first. lol Honestly, once we got it, we couldn't be happier and as we grow it can absolutely grow with us, which is awesome.
June 17, 2025
They are great to start but customer service goes away when they hook ya.
Hi there, we're sorry to hear your experience with our team didn’t meet expectations. We’ve reached out privately, but also want to thank you here for sharing this feedback—it’s important to us. We’re continuously working to improve, and your input has been shared with our team.
June 17, 2025
June 3, 2025
This unethical application uses dark patterns to trick you into purchasing funds for a "wallet" that's underfunded to buy a single label, then OVERCHARGES you by insisting you buy a minimum amount, that's much larger than you need to "fund" your wallet past the point you need to purchase a label. Good luck ever getting those few dollars back out of their predatory trap.
Hey there, we appreciate you taking the time to share your experience and are sorry to hear it caused frustration. To clarify, our platform uses a prepaid wallet system rather than charging per transaction. This setup helps streamline the label purchasing process and reduces the risk of failed charges or disruptions during shipping. We understand that the minimum funding amounts may not always align perfectly with smaller shipments, and we’re always working on ways to improve the flexibility of our system. That said, any unused funds remain in your wallet for future use and do not expire. If you'd like help reviewing your wallet balance or understanding how it applies to future shipments, our support team is here to help.
June 5, 2025
User for 8+ years. Shipstation is powerful, but a bit buggy, with occasional small issues to fix. That said they are clearly committed to constant improvement, and consistently are making upgrades and improvements. Support is responsive, I had a tier problem that really frustrated me but to their credit they fixed it. I am continuing forward with SS as a result of that.
Hey there, thanks for reaching out and providing us with this feedback! We're glad we were able to get you taken care of regarding these issues. If you have further questions or need additional assistance, please don't hesitate to reach back out, and we'll be happy to help. Have a great rest of your week!
June 2, 2025
hard to use and rates were not as good as sendle or AusPost?? this is an overly complicated platform which made my small ecommerce business harder to run, and on top of this, the in-built sendle rates were always better than shipstation, and their quoted AusPost rates were more expensive than the actual AusPost rates at the post office? maybe im not using it correctly, but thats kind of the point. if i need multiple phone calls and tutorials to set it up, i dont have time for that rubbish... escpecially if it isnt goign to save me time or money!
Hey there, thank you for taking the time to share your experience — we’re really sorry to hear that ShipStation didn’t meet your expectations. We understand how important it is for small businesses to have a platform that simplifies operations and offers competitive shipping rates. Our goal is to streamline fulfillment, but we recognize that the platform can feel complex at first, especially if you're comparing it to more plug-and-play solutions. That’s something we’re actively working to improve. As for rates, we offer discounted Sendle and Australia Post options, but pricing can vary depending on service selection, ship from locations, and other variables. We’d love the chance to take a closer look and help clarify or optimize your setup if you’re open to it. Either way, we appreciate the honest feedback — it helps us improve. We wish you the best with your e-commerce journey.
May 28, 2025
I have been using Shopify and Shipstation together for years. They work very well together! While one might say that you can ship straight through Shopify, my team and I have found that Shipstation holds a distinct value in being able to get very granular in your shipping data, reports, automations, and views.
May 23, 2025
Enough is enough. Periodically, for unknow reason, they lock out our account. Sudden logged out, then 'UNKNOWN ERROR' during login, then 'ACCOUNT LOCKED ' message. Seriously ? We do a business here. Shipsations 'security' is just a joke, apparently made by sort of amateurs, they know nothing how businesses work. With no access to the account, we are unable to ship hundreds of orders placed, until kid from 'support' is so nice and restore the access. Each time needs ask for doing that and wait, wait, wait....Ok guys, play in your room with others, have more fan ! After 10 years time to say GOODBYE ! What we can advice - STAY AWAY ! This is not worth of your time and money.
Hi there, thank you for bringing this login issue to our attention! We've located your open ticket regarding this issue and have requested additional information so we can get this investigated. Hoping to hear back from you soon!
May 23, 2025
Chelly was extremely helpful with setting up Shipstation to work with our shopify store. She has helped answer all of my questions as well as been very understanding when I had to reschedule due to unforeseen circumstances that all business have. She has made the process fun and enjoyable, when it would have been a total headache otherwise! I highly recommend her :)
May 15, 2025
I've used ShipStation for many years. It used to work well. Not it's constant technical issues. Get a support ticket completed is very time consuming. Endless back & forth emails. They used to have live support. They charge you to use your own FedEx account. Shopify has better prices so it's not worth the monthly fee and the time and frustration is the largest cost.
Hey there, thank you for bringing this to our attention! Our team has been in touch with you regarding the issues you have surfaced - if you could please respond to your open ticket with us, we'll be happy to help you further. Hoping to hear back soon!
April 25, 2025
ShipStation has been a game changer for my business. Managing orders across multiple platforms is now seamless, and the automation tools save me hours every week. The discounted shipping rates are a huge bonus, and the interface is very easy to use. Customer support has also been great whenever I had questions. I highly recommend ShipStation to any small business owner looking to streamline their shipping and grow more efficiently!
April 22, 2025
It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.
Thank you for taking the time to leave your review and let us know about your experience. We take this feedback seriously and want to make things right. We've located an open ticket on your account, and a team member will be reaching out shortly to assist you further. Have a great rest of your day!
April 21, 2025
We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.
April 4, 2025
So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders. My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.
Hey there, thanks for bringing your Connect issue to our attention! We just had a team member get in touch with us to assist. If you could get back with us there we'd be happy to take a look and get this resolved for you. Have a great rest of your week!