ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
3.9
feedback
573
chart
#122
All reviews
Review RSS Feed
Aug. 6, 2025
ShipStation is a swiss knife that resolves all shipping problems seemlesly. Minutes to integrate, order automatically assigned to the right 3PL in seconds.
Aug. 5, 2025
The app it self works quite well, but recently we stopped using this as Shipstation tried to force us to pay for the Gold Level if we wanted to use APIs for Amazon and Ebay, which are very fundamental to the tools use. The Gold level also supports 2000 labels per month, way in excess of what we need. So we dropped the App and now transitioned to Veeqo very sucessfully.
Hi there, thank you for taking the time to share your experience with us. We've reached out to the contact information we have on file to follow up and explore some potential solutions. We'd truly appreciate the opportunity to make things right if you're open to giving ShipStation another try. We hope to hear from you soon!
Aug. 5, 2025
Shipstation has been a life saver for us as a company. The Shopufy integration makes shipping not only from our website, but also several third party marketplaces we have linked through various apps a breeze. No more entering in information multiple times, increasing the likelihood of errors, but also having the tracking relayed back to the marketplace saves so much additional time.
Aug. 5, 2025
We have been using Shipstation for about 5 years now and we are very satisfied with the versatility and ease of use. As our business has expanded, Shipstation has helped us keep up with changes in procedures internally with useful features such as tagging orders and use of more than one shipping carrier.
Aug. 5, 2025
Its a brilliant addition to the business. Not only does Shipstation work on Shopify, it also works on Etsy and Amazon, so if you sell on multiple platforms as we do, it means we only need to look at one interface every morning to see what orders need shipping. It also sends out automatic shipping information to the marketplace as well. It is a massive time saver and the discounted rates make it a massive economic win too. We like the fact that Shipstation have a great support centre who chase any parcels that go missing for us to. Couldn't run Stickers4Walls without it.
July 31, 2025
Shopify and ShipStation integrate seamlessly, making order fulfillment efficient and straightforward. Whenever an error occurs, their support agents are responsive and proactive in helping find solutions. Their assistance has been invaluable.
July 31, 2025
July 31, 2025
This app has been a huge time saver for shipping our products from over 40 stores! The tagging feature is a great tool to use for various situations. We love the automatic price checking for the best rates for multiple carriers. We use the Chat feature often for assistance and they always spend time with you to help with any situation.
July 29, 2025
We’ve had a fantastic experience with ShipStation, and a big part of that is thanks to Emily Howlett. From the start, she made the integration process completely seamless. Her communication was clear, timely, and incredibly helpful—she went above and beyond to ensure we were set up correctly and confidently using the platform. If you’re considering ShipStation, you’re not just getting a great platform—you’re getting a great support team behind it. Huge thanks again to Emily for making the transition so smooth!
July 29, 2025
July 25, 2025
I wish i found out about Shipstation sooner! We've been using it for about a month and so far it's been so much better than click & drop which we were previously using. Orders are pulled in from all of our channels seamlessly and accurately, and any cancellations across the channels are updated on shipstation. Plus, there's lot of rules which you can create such as putting medium/high risk orders on hold so you can investigate before printing etc. Overall a great piece of software with great support
July 17, 2025
Great user experience, the app pays for itself - brought down my shipping cost by $5 on average
July 10, 2025
First of all, the very first experience with Shipstation was daunting, but that's because it can do SOOOO much. Once we met with our onboarding person, Chelly, she walked us through it like we were children, which is exactly what we felt like at first. lol Honestly, once we got it, we couldn't be happier and as we grow it can absolutely grow with us, which is awesome.
June 17, 2025
They are great to start but customer service goes away when they hook ya.
Hi there, we're sorry to hear your experience with our team didn’t meet expectations. We’ve reached out privately, but also want to thank you here for sharing this feedback—it’s important to us. We’re continuously working to improve, and your input has been shared with our team.
June 17, 2025
June 3, 2025
This unethical application uses dark patterns to trick you into purchasing funds for a "wallet" that's underfunded to buy a single label, then OVERCHARGES you by insisting you buy a minimum amount, that's much larger than you need to "fund" your wallet past the point you need to purchase a label. Good luck ever getting those few dollars back out of their predatory trap.
Hey there, we appreciate you taking the time to share your experience and are sorry to hear it caused frustration. To clarify, our platform uses a prepaid wallet system rather than charging per transaction. This setup helps streamline the label purchasing process and reduces the risk of failed charges or disruptions during shipping. We understand that the minimum funding amounts may not always align perfectly with smaller shipments, and we’re always working on ways to improve the flexibility of our system. That said, any unused funds remain in your wallet for future use and do not expire. If you'd like help reviewing your wallet balance or understanding how it applies to future shipments, our support team is here to help.
June 5, 2025
User for 8+ years. Shipstation is powerful, but a bit buggy, with occasional small issues to fix. That said they are clearly committed to constant improvement, and consistently are making upgrades and improvements. Support is responsive, I had a tier problem that really frustrated me but to their credit they fixed it. I am continuing forward with SS as a result of that.
Hey there, thanks for reaching out and providing us with this feedback! We're glad we were able to get you taken care of regarding these issues. If you have further questions or need additional assistance, please don't hesitate to reach back out, and we'll be happy to help. Have a great rest of your week!
June 2, 2025
hard to use and rates were not as good as sendle or AusPost?? this is an overly complicated platform which made my small ecommerce business harder to run, and on top of this, the in-built sendle rates were always better than shipstation, and their quoted AusPost rates were more expensive than the actual AusPost rates at the post office? maybe im not using it correctly, but thats kind of the point. if i need multiple phone calls and tutorials to set it up, i dont have time for that rubbish... escpecially if it isnt goign to save me time or money!
Hey there, thank you for taking the time to share your experience — we’re really sorry to hear that ShipStation didn’t meet your expectations. We understand how important it is for small businesses to have a platform that simplifies operations and offers competitive shipping rates. Our goal is to streamline fulfillment, but we recognize that the platform can feel complex at first, especially if you're comparing it to more plug-and-play solutions. That’s something we’re actively working to improve. As for rates, we offer discounted Sendle and Australia Post options, but pricing can vary depending on service selection, ship from locations, and other variables. We’d love the chance to take a closer look and help clarify or optimize your setup if you’re open to it. Either way, we appreciate the honest feedback — it helps us improve. We wish you the best with your e-commerce journey.
May 28, 2025
I have been using Shopify and Shipstation together for years. They work very well together! While one might say that you can ship straight through Shopify, my team and I have found that Shipstation holds a distinct value in being able to get very granular in your shipping data, reports, automations, and views.