ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.2
feedback
814
chart
#96
All reviews
Rating Breakdown
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June 12, 2024
Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?
June 11, 2024
Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.
June 10, 2024
Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.
June 9, 2024
There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.
June 5, 2024
May 29, 2024
May 19, 2024
ShipStation is easy to us, importing orders from multiple platforms. I also like that you can schedule free pick ups. Great tool for small business owners!
May 17, 2024
Chelly Bell has been wonderful with her support during the implementation process! She took the time to thoroughly understand the business needs and goals, ensuring that the implementation process was tailored to our specific requirements. Any questions or concerns I had, were met with patience and clarity, making the entire experience smooth and stress-free. Chelly's technical proficiency with Ship Station is also impressive. She navigated the platform with ease, configuring it to work seamlessly with our unique needs. I feel a lot more confident about the launch of our new Shopify website after Chelly's assistance with everything!
May 17, 2024
outrageous fee structure. stay away cause one youre locked in they will keep on taking advantage of customers
Thank you for the review! We also appreciate you bringing up your pain points with our new pricing structure. A team member will be reaching out to discuss this with you here shortly. Have a great rest of your day!
May 17, 2024
May 9, 2024
sticking with shipworks. this is royal pain in the butt to set up and pricey compared to shipworks. Been with shipworks for 15yrs but fulfillment wanted this. Fulfillment will have to change.
Hi there, thank you for the review. We're sorry to hear that you've had some trouble getting your account setup, but we'd love to help! We've reached out to the email address on file for your ShipStation to assist. Please respond there and we'll get started. Hoping to hear back from you shortly!
May 8, 2024
Great tool for aggregating orders from multiple platforms. Great shipping rates. Customer service is responsive and helpful. You can use your own rates and their rates. We've been using the tool since 2017 with a lot of success. It has helped us scale from 10-25 shipments a day to 2,000 shipments a day.
May 8, 2024
The assimilation between ShipStation and Shopify has been ideal! With our intricate system of rules, it's been nearly effortless to create exactly what we needed. You feel as if the ShipStation team is literally right there with you if you need cordial guidance and help. It's a wondrous thing to have their tech team within reach with just a call! Darren was assigned to us, and he is the BEST! Highly recommend!