ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.2
feedback
787
chart
#102
All reviews
Rating Breakdown
Review RSS Feed
April 30, 2024
ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.
April 30, 2024
We sell on multiple platforms and ShipStation makes it super easy for my assistant to come in and ship for me. She doesn't have to have any sign in info for Shopify.
April 25, 2024
Integration was easy and the team helped us set up fairly quickly. Chelley was extremely helpful in the implementation stage and helped us with some great time-saving suggestions.
April 25, 2024
Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!
April 20, 2024
Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.
Hey there, thank you for taking the time to post this review. We’re sorry to hear that our platform is not meeting your expectations - we’d love the opportunity to work with you and help optimize your shipping with ShipStation. We’ve reached out to the email on your account and look forward to partnering together. Thanks again!
April 19, 2024
ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes. The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.
May 6, 2024
After my review Justin B. Replied from Shipstation on April 23rd they said they would escalate the problem it's now May 6th and still no response. For some reason Fedex does not work and they can't seem to fix the problem.
Thank you for the review - we're sorry to hear that our Support has been unable to assist you, but we'd love the opportunity to help! We've reached out to the email on your account. Looking forward to working together with you and hoping to hear back soon!
March 29, 2024
With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!
Hey there, thank you for your review! We're sorry to hear you've had some trouble with the quantities in your orders. We have located your account and a member of our team will be reaching out soon to assist. Have a great rest of your week!
March 26, 2024
User friendly interface, great shipping options, fast & friendly support & account management.
March 19, 2024
Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!
March 15, 2024
Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation. Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+
March 15, 2024
This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!
Hey there, thank you for taking the time to leave a review. We’re sorry to hear that our team missed the mark. Here at ShipStation, we strive to provide the best support partnership in the industry. Our team has located your open ticket and will be in touch shortly to assist. We hope for the opportunity to make this right. Thank you!
March 14, 2024
Pretty horrible app, to say the least... First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you. I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application. There are much better apps out there, give them a shot first!!!
Hey there, thank you for your review! While it is our mission to provide the best support in the industry, we’re sorry to hear that our team and platform have not met expectations. We’re going to have someone reach out to you shortly to see if there’s anything our team can do to assist to resolve any outstanding issues. Please have a great rest of your week!
March 11, 2024
I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.
March 7, 2024
Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.
Thank you for your review! We're sorry to hear that we have missed the mark but would love the opportunity to make it right. We have located your open ticket and will be in touch to assist shortly!