ShipStation

William Kelly was super helpful navigating our company through an update and explaining new options for price break downs and savings. He is available whenever we need help and gets back to us promptly when not. We have been using ShipStation for over 10 years and we like how it is very user friendly and how they listen to their customers and provide updates that make sense.

This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job

Fantastic app that’s been a huge help as we diversify our shipping providers while scaling. Joey has been incredibly supportive throughout, helping us onboard smoothly and always happy to work through automations and rules to keep improving our workflow.

Luis Bello has been very helpful. He is patient and provides excellent customer service.

ShipStation has been amazing! The implementation manager, Dan Gutierrez, has been outstanding with showing me how to utilize all of their offerings. The sales rep, MK Khan, was incredibly helpful too. I am so pleased with the services they provide.

I’ve been using ShipStation for a year now, and I have to give a massive shoutout to Luis Bello on their support team. He has been absolutely great! Every single time I have a question, his response time is amazing, sometimes I feel like he must be working from home because he is just always there and ready to help. I am very satisfied with the app overall, but honestly, I plan to keep using ShipStation purely because of the top-tier support from people like Luis. Highly recommend!

Chelly was extremely helpful during the implementation process. She patiently answered all my questions and made the entire experience smooth and efficient. Highly recommend working with her!

Just started using shipstation. Chelly Bell has been amazing to work with and help us get everything up and running. The on boarding process and support has been fabulous. Super knowledgeable and took the time to walk us through everything and answer all our questions. Appreciate having so much support from the start to set us up for success.

RJ De Vera might be the easiest and best support person I've dealt with. I work with Shopify, UPS, & Mail Chimp, and he seems to be the most educated and capable person I've worked with. He pays attention and made sure we were both on the same page, which makes completing tasks a lot easier. Cheers to RJ.

I had a great experience working with RJ De Vera on implementing ShipStation. He was incredibly patient, knowledgeable and resourceful-especially since some of the tasks I brought to him were not typical for a standard startup setup. What really stood out was his attitude. Despite working during what would normally be sleep hours, he was always positive, engaged and ready to help. We’ve used ShipStation years ago for a local business, but now we’ve connected it across our online stores. The integration has been seamless so far and we’re looking forward to seeing it fully in action as orders begin to come in. Thanks to RJ, my knowledge of ShipStation was quickly refreshed, and I was able to get everything set up efficiently-even without being particularly tech-savvy. Highly recommend working with him.

We've been using shipstation for 4+ years. It's grown with us and handled most of our needs. Luis has been a big help handling our account over the years. Very responsive any time we have an issue or question.

This is a great app when everything is working the way it should. Labels are 20 times faster than doing them manually and it is easy to use. I had an issue with connection and although it took a while to fix through chat, Justin was incredibly helpful and resolved my issue.

For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved. Overall we have had a good experience, but little things like this impact how we function.

Onboarding and Implementation was a breeze. This app makes our shipping process easier by 10 fold. We have lessened our shipping rates and increased our workflow through our shipping department. I would recommend this app/service to anyone look to get an edge on shipping!

Shipstation has been a lifesaver for us. Simplifies the shipping aspect, and integrates well with Shopify. Been using them for almost 10 years now.

I was not looking forward to figuring out a new app, as it felt overwhelming going through all the information. However, I absolutely loved my experience working with Chelly Bell to get our ShipStation account set up. She made the entire process fun and interesting, and was incredibly helpful throughout. She deserves a raise!

Our implementation manager, Chelly Bell, has been amazing and making sure we are using the software to it's fullest. Highly recommend!

Jayson B. was very helpful, informative and answered all of my questions with patience ; )

Excellent customer support. The tech support guy Dan Gutierrez really helps us a lot in terms of setting up everything. He's so patient to walk us through each settings and processes. He's so nice to answer all of our questions. Now our ShipStation works perfect. With Dan's help, we strongly recommend ShipStation to all online merchants where ShipStation can be integrated with your e-commerce store. By the way, the rate shopper feature is very powerful and convenient to use. Saves our warehouse staffs hours to manually shop rates. In sum, we love this software and its support team.