ShipStation

We have used Shipstation for many years and find it suits our situation well. The integration with Shopify works fine, we have no problem and its always connected. The staff are really good and helpful. The staff response has improved heaps.

Over the past three years, ShipStation has become an essential part of our operation. The efficiency gains alone have been a game changer—what used to take hours each day is now streamlined into a much faster, more organized process. From batch label creation to automated workflows, it has significantly reduced manual work and allowed our team to focus on higher-value tasks. As our business has grown, ShipStation has scaled right alongside us. It handles multi-channel orders seamlessly and gives us the flexibility to customize workflows based on our specific needs. The integrations are smooth, and everything from order syncing to tracking updates just works reliably. What really stands out is how powerful yet approachable the platform is. It strikes a great balance between being easy to use day-to-day while still offering the advanced automation needed for a growing business. It has helped us improve fulfillment speed, reduce errors, and ultimately operate more efficiently across the board. Overall, ShipStation has proven to be a dependable, scalable shipping solution that delivers on automation, integrations, and efficiency. It’s been a key tool in supporting our growth and simplifying what used to be a very complex part of the business.

Daniel B. was phenomenal help!

My Shipstation app integrates seamlessly with Shopify and I can recommend it. Spoke with Daniel B to change my plan and he was very helpful and patient. Shipstation is a good software for shipping solutions. Di Lewis Di Lewis Studios

I despise Shipstation with every fiber of my being. Not once have I been able to open it and have things go smoothly. I always end up spending at least 45 mins on chat with support to find a solution a wide variety of problems. It is absolutely the worst part of my day. The worst part of my job. The worst part of having a small business. I'm begging somebody to come up with a better alternative.

As a Shopify merchant, ShipStation has really streamlined our shipping and order fulfillment process. The integration has made it much easier to manage orders, improve efficiency, and keep fulfillment running smoothly. A special shout out to Darren D., our implementation manager, who was incredibly helpful throughout onboarding. He was responsive, knowledgeable, and made the setup process seamless. We’ve had a great experience and would recommend ShipStation to other Shopify businesses looking to simplify fulfillment.

We've been very happy with the Shipstation integration with Shopify (and eBay too, for that matter). Helps us manage our orders across both platforms.

I think it could be alot better lot of room for improvment missing alot of things i could do easier in shipworks

Fantastic platform!

Helped streamline our shipping process and put all the tools in one place. Darren D. made getting our account live and functioning properly an easy process.

Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.

0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal. After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed. Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed. Don't risk it. Don't do business with a company built on deceiving the end users.

This app works great. We have been using it for over 8 years. We just had some new features installed, and Darren Dybala, our onboarding specialist, was great. He really took the time to help us get some new features set up and to optimize some features we have been using for years.

We love Shipstation which is why we decided to switch back! Chelly, our implementation manager, was thee absolute best in helping us get setup in no time. She literally knows Shipstation like the back of her hand. I’m sad we only get to work with her at the beginning but she has set us up for success on Shipstation!

We love using Shipstation and Nathan Lieu is an amazing rep!! :)

The mail i used in this app got blocked and closed without any prior notice or proper reason, when i reach out the support then the guy from theri team Enzo V. kept saying that our backend team confirmed for security reason my account will remain closed, I kept asking the reason for the same by also providing the main credential that i used to login, but still no support from their end and not proper reason for the account closure. This is really unacceptable as the user of this App I have all the rights to know what cused my account getting blocked and closed. I have mailed them last yesterday regarding for the same asking the reason but now i got no reply from them. I hope this negative review will open their eyes and they start to take their users issue more seriously. Thanks

Used to love this app, but recently have had nothing but headaches when trying to ship DDP from Canada to USA with UPS. Terms & conditions of their "DDP Guarantee" changed without notice and now only apply to US shippers, so now they are suddenly trying to charge me nearly $1000 for extra duties & fees on shipments that were delivered over 12 weeks ago. It is not ethical to triple the charges on shipments that were paid for and delivered MONTHS ago. Absolute insanity.

We've been using the ShipStation app for four years now, and we couldn't be happier. Nathan, our account rep, is always responsive to our needs and is proactive about checking in with us to ensure we're not having any issues. I'm so thankful that ShipStation is launching lots of new features to help support our inventory syncing, purchase orders, and scan to receive!

Recently switched from XPS to ShipStation at the beginning of 2026 as a business that does ~1000+ multi-product orders a month. It has been a relatively smooth transition, with the biggest help by far being our implementation manager Nick Whipps for weekly live assistance. There are occasionally some bugs that will disrupt the automations but they are usually resolved in a day or two. I'm happy to say it has lived up to expectations so far. Fair warning though, it does not have the friendliest scale compatibility and you will have to manually refresh the connection to Shopify multiple times to get all current orders pulled in.

Awesome! I had wonderfull meetings with Chelly, she is AMAZING!! She showed me lots of tips and tricks answered all my questions. All is working great, we could not have a better application than Shipstation for our business!