ShipStation
Offering simple shipping solutions for complex fulfillment
Rating
3.9
feedback
573
chart
#122
All reviews
Review RSS Feed
Jan. 18, 2025
Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely. I've downgraded my 3 star review to 2 stars. Constant login issues. Every time they "upgrade or update" their system and/or platform, the issues seem to be worse. Back for another Downgrade. 1 star. Good luck if you have an issue. Ai now tries to solve your problems, which it never can. What happened to shipstation it used to be so good, it's like they are purposely trying to give you the worst service possible. Crazy. Be prepared to trouble shoot on a consistent basis.
Hey there, thank you for taking the time to write your review! We have sent a request to the email on file for additional information regarding the specifics of the issues you have run into. We're hoping to hear back shortly! Please have a wonderful rest of your day.
June 22, 2025
Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping!
Oct. 1, 2024
Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!
Sept. 30, 2024
I would not recommend ShipStation. Customer support is terrible.
Hi there, thank you for reaching out! We're sorry to hear about your recent experience with our team but would love to help make things right. We have sent an email to you and are hoping to hear back soon. Please have a great rest of your week!
Sept. 26, 2024
This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party. Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time. As you can see I have been using this app for many years and they can and should be doing better..
Thank you for your review! We'd love to get on the phone with you and get some additional context around the issues you have outlined for us. We have located your account and will be reaching out there shortly. Have a great rest of your week!
Sept. 26, 2024
Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!
Hey there, we appreciate you taking the time to try out our platform. We’re sorry to hear our pricing plan didn’t work for you and your business. We’ve sent an email to gather additional feedback and understand how we can do better. We hope for the opportunity to work together in the future!
Sept. 19, 2024
Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.
Sept. 19, 2024
This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.
Sept. 19, 2024
There are a few connectivity issues that should be fixed but other than that we are super happy we switched from Shippo to Ship Station. Love the added functionality and most of the scale integration. Has improved our shipping efficiency tremendously!
Sept. 18, 2024
Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!
Sept. 16, 2024
I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer. Do we have a printer issue or shipstation issue? contact [email protected]
Hey there, thanks for your review and for bringing this to our attention! We've sent an email to the specified address already - if you could respond there at your earliest convenience we'd love to chat and help get this resolved. Hoping to hear from you shortly!
Sept. 11, 2024
Sept. 6, 2024
Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08 You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.
Using app
11 days
Total reviews
2
Average rating
1.0
Hi there, thank you for taking the time to leave your review! We're sorry to hear that this was a frustrating experience but would love the opportunity to make things right. We have reached out to you in your recent ticket to schedule some time to resolve this. Hoping to hear back from you shortly!
Sept. 5, 2024
Sept. 4, 2024
This app has been billing me for years and I can't get them to stop. I've even tried cancelling my credit card but because it's linked through Shopify they are able to bill the new card number somehow. Do not download this app or do their free trial. You'll be committed for life.
Hey there, thank you for bringing this to our attention! We will have a team member get in touch with you shortly to confirm some information and get the account closed - we're sorry this has been so difficult! Keep an eye on your inbox, please.
Aug. 25, 2024
I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for. Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.