ShipStation Orders & Inventory
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I had a great experience working with RJ De Vera on implementing ShipStation. He was incredibly patient, knowledgeable and resourceful-especially since some of the tasks I brought to him were not typical for a standard startup setup. What really stood out was his attitude. Despite working during what would normally be sleep hours, he was always positive, engaged and ready to help. We’ve used ShipStation years ago for a local business, but now we’ve connected it across our online stores. The integration has been seamless so far and we’re looking forward to seeing it fully in action as orders begin to come in. Thanks to RJ, my knowledge of ShipStation was quickly refreshed, and I was able to get everything set up efficiently-even without being particularly tech-savvy. Highly recommend working with him.
This is a great app when everything is working the way it should. Labels are 20 times faster than doing them manually and it is easy to use. I had an issue with connection and although it took a while to fix through chat, Justin was incredibly helpful and resolved my issue.
Hi there, thank you for bringing this to our attention. We understand how frustrating it must be to experience issues after things had been working well, especially after spending so much time trying to get support. We’ve located your open ticket and have flagged it with our team for priority follow-up. Someone will be reaching out to you shortly to help get this resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.
For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved. Overall we have had a good experience, but little things like this impact how we function.
Hi there, thank you for your review! Our team has reached out to you in order to assist with your missing pickup orders. Hoping to hear back soon!
Onboarding and Implementation was a breeze. This app makes our shipping process easier by 10 fold. We have lessened our shipping rates and increased our workflow through our shipping department. I would recommend this app/service to anyone look to get an edge on shipping!
Shipstation has been a lifesaver for us. Simplifies the shipping aspect, and integrates well with Shopify. Been using them for almost 10 years now.
I was not looking forward to figuring out a new app, as it felt overwhelming going through all the information. However, I absolutely loved my experience working with Chelly Bell to get our ShipStation account set up. She made the entire process fun and interesting, and was incredibly helpful throughout. She deserves a raise!
Our implementation manager, Chelly Bell, has been amazing and making sure we are using the software to it's fullest. Highly recommend!
Jayson B. was very helpful, informative and answered all of my questions with patience ; )
Excellent customer support. The tech support guy Dan Gutierrez really helps us a lot in terms of setting up everything. He's so patient to walk us through each settings and processes. He's so nice to answer all of our questions. Now our ShipStation works perfect. With Dan's help, we strongly recommend ShipStation to all online merchants where ShipStation can be integrated with your e-commerce store. By the way, the rate shopper feature is very powerful and convenient to use. Saves our warehouse staffs hours to manually shop rates. In sum, we love this software and its support team.
We have used Shipstation for many years and find it suits our situation well. The integration with Shopify works fine, we have no problem and its always connected. The staff are really good and helpful. The staff response has improved heaps.
Hey there, thank you for leaving your review! Our team has reached out to help you with your pickup orders. Hoping to hear back soon, and have a great rest of your day!
Daniel B. was phenomenal help!
My Shipstation app integrates seamlessly with Shopify and I can recommend it. Spoke with Daniel B to change my plan and he was very helpful and patient. Shipstation is a good software for shipping solutions. Di Lewis Di Lewis Studios
I despise Shipstation with every fiber of my being. Not once have I been able to open it and have things go smoothly. I always end up spending at least 45 mins on chat with support to find a solution a wide variety of problems. It is absolutely the worst part of my day. The worst part of my job. The worst part of having a small business. I'm begging somebody to come up with a better alternative.
We’re really sorry to hear how frustrating your experience has been. That’s absolutely not the experience we want anyone, especially a small business owner, to have, and we understand how disruptive it can be when something that’s supposed to save time ends up costing you more of it. While some of the challenges you ran into may have been related to account setup or session-based configurations that need to be re-established, that doesn’t make the experience any less frustrating, and it’s clear we didn’t make those steps as smooth or intuitive as they should be. That’s on us to improve. We also understand that needing to contact support frequently is far from ideal. Our goal is always to provide a platform that works consistently without requiring that level of effort. We appreciate you taking the time to share your feedback, as that highlights important areas where we need to improve.
As a Shopify merchant, ShipStation has really streamlined our shipping and order fulfillment process. The integration has made it much easier to manage orders, improve efficiency, and keep fulfillment running smoothly. A special shout out to Darren D., our implementation manager, who was incredibly helpful throughout onboarding. He was responsive, knowledgeable, and made the setup process seamless. We’ve had a great experience and would recommend ShipStation to other Shopify businesses looking to simplify fulfillment.
We've been very happy with the Shipstation integration with Shopify (and eBay too, for that matter). Helps us manage our orders across both platforms.
I think it could be alot better lot of room for improvment missing alot of things i could do easier in shipworks
Helped streamline our shipping process and put all the tools in one place. Darren D. made getting our account live and functioning properly an easy process.
Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.
Thank you for taking the time to share your experience with us. We’ve located your open ticket, and a manager will be reaching out to you shortly to assist further. We appreciate your feedback and the opportunity to make things right.
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