ShipStation

ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.

Beware, Beware, Beware! This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100. I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals. After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.

We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.

Competitive shipping rates, easy to use app and excellent customer support.

I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.

Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years). Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.

Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.

We are just getting started with Shipstation and our onboarding and support with Chelly was a 10 out of 5 stars. Chelly was extemely knowledgable and patient to help even the non techy side of us!

Shipstation is fast and very user friendly. The support team is very helpful.

Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.

We are very pleased with the features that ShipStation offers. We would especially like to thank Andrej for his outstanding support—without his help, we don’t think we would have been able to start using the service successfully. Thank you very much, Andrej!

ShipStation has been a fantastic shipping software for our business needs. Lots of options and settings to customize the software for our specific case scenarios. Great support and onboarding team that helped us get up to speed very quickly. 5 stars all around.

Support is good and the system is user friendly. We have found it useful when shipping internationally, as the rates are cheaper and it integrates with Shopify.

We have been using ShipStation for over four years, and are very happy with ShipStation and its integration with our accounting system.

I don't recommend Shopify or Shipstation. The platforms get worse while prices go up.

Doesn't allow you to easily add dimensions for a product. Carriers use dimensional weights so how do I add them? No support. No one answers their support phone number...

I do not recommend ShipStation. During the trial, the experience started off positive. I was supported and even assigned an account manager. Once the trial ended, that support disappeared. My account manager stopped responding to my emails, my account was locked, and I was prevented from cancelling my subscription despite following their instructions and contacting support. I attempted multiple times to cancel in any way I could, yet I continued receiving invoices while still unable to access my account. Their support system is convoluted, unhelpful, and failed to resolve the issue. This is only my experience, but while the trial looked promising and human-centered, I quickly faced access issues, ongoing billing, convoluted support, and a cancellation process driven by automation where I ultimately fell through the cracks.

Manifests with Canada Post are currently broken, 6 weeks and counting. This review will be updated when they fix it. Until then, the app is not fully functional for Canada Post.