ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.2
feedback
788
chart
#104
All reviews
Rating Breakdown
Review RSS Feed
July 13, 2023
I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software. Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.
We appreciate and consider your feedback and take our merchants’ concerns very seriously. We show that one of our Support managers gave you a call on July 16, 2023 to work with you further on your issues. We understand your concerns about resolving data synchronization issues. Customer satisfaction is very important to us, as well as being responsive to our merchants’ needs. If we can help further with your concerns, please let us know.
June 23, 2023
We have been using Shipstation for over 5 years with great success and have even recommended it to anyone that asked... Unfortunately, they just made some updates that broke their system... Need to update an address or an order in shopify? That update might not make it to shipstation... ever. I tried reaching out to their support team, and they did reply and saw the problems, but they just blame Shopify... It sounds like their developers need to update their integration again so it actually works for ALL of their customers. Additionally they now charge an additional fee ($30 in our case) to use our own carrier account... seriously looking to move on from them...
Hey there, thank you for taking the time to review our platform. We are sorry to hear that we have missed the mark. We'd love to schedule a time to hop on a call to work through any current issues. Our team will be in touch via email shortly.
June 7, 2023
They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.
June 6, 2023
Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!
June 5, 2023
Very very buggy. Used to be great. If anyone can recommend an alternative please do so. This software is a mess.
Hi there, thank you for your feedback. We are sorry to hear that our platform has missed the mark! We believe our service offers a great value to our merchants and we definitely would like to resolve any outstanding technical issues you may have. We’d love to get more details from you, our team will be reaching out to the email on your account shortly.
June 5, 2023
I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.
Thank you for your feedback and we sincerely apologize for the experience and any misunderstanding. Reviewing this issue in detail, we show that our team assisted with this issue in May 2023. Our agent worked with our Billing Team, and they have advised that the existing balance of $1.10 was added to your postage balance after the transfer. We show that the agent provided further details and screenshots regarding your postage balance, and that we had received confirmation that the issue was satisfactorily resolved. If there is any additional investigation needed, we would be more than glad to assist! We hope we can serve you and your business in the future and appreciate your feedback.
June 1, 2023
Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.
April 25, 2023
The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue. Very very dissapointed in their level of service.
April 24, 2023
If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues. Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".
April 21, 2023
I'm a huge fan of this service and all the ShipStation employees I've talked to! This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!
April 21, 2023
We have used Shipstation for many years now. They have recently revamped their customer service department and have been very helpful with setting up automation and integration with our Shopify page. One of the best shipping solutions in the market
Sept. 19, 2023
UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.
March 29, 2023
Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible. I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address. The system sucks! Support SUCKS YUUUUUGE D!
March 16, 2023
Does not integrate, does not work. App is unsupported in Shopify. I would steer clear. I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.
March 14, 2023
I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution. Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.
March 14, 2023
not working not working not working not working not working not working not working not workingnot working
March 8, 2023
We have used ShipStation for years, and depended upon it for fast efficient labels. Since Shopify rolled out "Locations," we have been able to print to either warehouse and "change" the location in Shopify each time. Suddenly ShipStation no longer does this. Its been a couple of weeks now, and I have to manually change the location the inventory is pulling from in Shopify. We get 100 - 200 orders per day. Support has moved from "escalating to the dev team" to actually trying to gaslight me, claiming that what I say ShipStation has done for years has never been possible.
March 2, 2023
ShipStation is one of the best shipping software you could find in the market. We use it on a daily basis, works very well with Shopify stores. With the scan / verify feature, we reduce our mis-ship rate gradually. Will definitely recommend to all Shopify users.
Feb. 14, 2023
Good... when it works. We constantly have issues due to updates. They change things that dont work as well for us, then we have to change how we process our orders. Right now, our orders will not even import to ShipStation and they can't tell us why.
Jan. 27, 2023
We’ve been using Shipstation for a few years, and it completely changed our order fulfillment process. We’re an omni-channel ecommerce business and the ability to see all our orders from the different selling channels in one place allowed us to streamline our processes and improve our order fulfillment timelines. It also allows us to offer multiple shipping options to our customers without having to change the process of how we create and print the labels. 10/10 would recommend for any small business looking to fulfill orders more efficiently!