ShipStation

We had a very great experience integrating our store into Shipstation! A big shoutout to Leon who helped us every little step of the way. The app is fantastic and our warehouse girls are loving it!

Nope nope nope....

Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.

We tried a number of shipping solutions but none met our needs - until we connected with ShipStation. Rather than having to rely on chatbots and painfully slow chat sessions with busy representatives, we were able to quickly schedule a call to discuss our needs with a real live person. Once we determined that ShipStation could help, we were scheduled to meet with their implementation team. Yes, they have a team whose job it is to help customers setup, streamline, and learn to use ShipStation. Dan Gutierrez, our shipping implementation manager, could not have been better. He did an amazing job, helping us over a series a Zoom calls. He and his team worked with us to find the best solutions for our particular shipping needs, listening, asking questions, and coming up with custom-coded solutions to help us get to where we needed to be. We highly recommend ShipStation.

great experience and customer support

I've had an excellent experience with Ship Station & Gail Perez. The platform is intuitive, reliable, and has streamlined our entire shipping workflow, saving us countless hours each week. Integrations with our sales channels are seamless, label creation is fast, and the automation features make managing high order volumes incredibly easy. What really sets ShipStation apart is their customer support. Every time I've needed assistance, Gail has been responsive, knowledgeable, and genuinely committed to resolving my issue quickly. She didn't just provide answers—she made sure I understood the solution and got back up and running with minimal disruption. Overall, ShipStation is a fantastic product backed by a first-class support team. I highly recommend it to any business looking to simplify fulfillment and improve operational efficiency.

Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your business get a poorer customer experience whilst making your job harder. The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.

We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that. Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.

Chelly is fantastic! Thanks, Queen! We appreciate your insight and guidance so much!

Gail Perez was fantastic during my ShipStation onboarding. She patiently and diligently helped resolve the issues I had connecting our UPS account, and made the process much smoother. Great support and a true 5-star experience.

Extremely good app. Crazy amounts of automations, 3rd party integrations and overall the best-in-class shipping app for ecommerce.

There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process. The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.

highly recommend

We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set

Faye Decena from Shipstation provided great help and support together with her manager Robert.

Had Chelly from the implementation team. Very good at communicating, punctual, pointed us in the right direction and was able to find answers when we needed it. Still unsure if Shipstation is for our business, but Chelly was a great guide in the navigation process.

Rakesh has been amazing every step of the way. Showing me how to set everything up to receive the cheapest rates, and then taking the time again to show me how to set up live rates for customers. I couldn't have done it without his help.

Nick Whipps is a guru...very good at this shipping thing. Found out ways to save on shipping and maximize our shipstation plan. Showed me the secret tools. This guy whipps butt.

Thanks so much - amazing Onboarding! Thanks to Rakesh who took the time to set everything up with me.

Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!