ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.2
feedback
787
chart
#103
All reviews
Rating Breakdown
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Sept. 16, 2024
I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer. Do we have a printer issue or shipstation issue? contact [email protected]
Hey there, thanks for your review and for bringing this to our attention! We've sent an email to the specified address already - if you could respond there at your earliest convenience we'd love to chat and help get this resolved. Hoping to hear from you shortly!
Sept. 11, 2024
Sept. 6, 2024
Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08 You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.
Using app
11 days
Total reviews
1
Average rating
1.0
Hi there, thank you for taking the time to leave your review! We're sorry to hear that this was a frustrating experience but would love the opportunity to make things right. We have reached out to you in your recent ticket to schedule some time to resolve this. Hoping to hear back from you shortly!
Sept. 5, 2024
Sept. 4, 2024
This app has been billing me for years and I can't get them to stop. I've even tried cancelling my credit card but because it's linked through Shopify they are able to bill the new card number somehow. Do not download this app or do their free trial. You'll be committed for life.
Hey there, thank you for bringing this to our attention! We will have a team member get in touch with you shortly to confirm some information and get the account closed - we're sorry this has been so difficult! Keep an eye on your inbox, please.
Aug. 25, 2024
I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for. Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.
Aug. 22, 2024
ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.
Aug. 15, 2024
Been using shipstation for years with other platforms. Finally moved over to Shopify and the transition was seamless. Now if only Shopify's integration with Fedex would be as good as Shipstations ;)
Aug. 15, 2024
I like the way you can select your prefer carrier. Differentiate between residential and commercial address.
Aug. 13, 2024
This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.
Aug. 12, 2024
ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services. It also gives you Shipping analytics which is very helpful.
Aug. 14, 2024
I've found the people at ShipStation to be attentive and great to work with. It's a good product.
Thank you for reaching out! We're sorry to hear about this experience and have emailed you via ticket 7040371 requesting some information to resolve this cancelation. Hoping to hear back from you shortly!
July 31, 2024
I just downloaded this app. I will update my review once I had a chance to use this app more. People need to be aware, especially if they are just starting out like myself and money is tight. The free option is not a free option. It says upto 25 monthly shipments for no fee. But, when signing up, you MUST pick a fee option, because the free option has disappeared. It makes it frusterating because you spend some time getting it set up, and blam, smaked is the face without it.
Thank you for reaching out and providing us with your feedback, this is very valuable to our team! We will have a team member get in touch to assist you with your setup and if you have any outstanding issues. Please have a great rest of your week!
July 31, 2024
Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.
July 24, 2024
I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!