The Pond Shop® review for ShipStation

2 / 5

March 29, 2023

Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible. I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address. The system sucks! Support SUCKS YUUUUUGE D!

Using app

About 2 years

Total reviews

5

Average rating

2.2

ShipStation for Shopify
ShipStation
4.2 star
811 reviews

ShipStation - The Best Way to Ship on Shopify

Developer
Shopify App Store