Tin Can Sally review for ShipStation
June 5, 2023
I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.
Thank you for your feedback and we sincerely apologize for the experience and any misunderstanding. Reviewing this issue in detail, we show that our team assisted with this issue in May 2023. Our agent worked with our Billing Team, and they have advised that the existing balance of $1.10 was added to your postage balance after the transfer. We show that the agent provided further details and screenshots regarding your postage balance, and that we had received confirmation that the issue was satisfactorily resolved. If there is any additional investigation needed, we would be more than glad to assist! We hope we can serve you and your business in the future and appreciate your feedback.
