Vermont Nut Free Chocolates review for ShipStation
March 13, 2025
We get competitive shipping rates that make this app worth using but if you ever have an issue, good luck. The support is non-existent. If you do get in touch with someone it will be weeks of back and forth with them just telling you to 'try again in incognito mode' or asking if you have 'cleared your cache today.' That simply cannot be the solution for every error we encounter. Once they suggest those 'problem solving steps' they will just give up. Complete silence from support. You're on your own. Would give this 5 stars if we had help when issues occurred and didn't feel completely left on our own to figure out errors.
Thank you for your review and your feedback, we are truly sorry to hear this has been your experience with our team! We've located your ticket and a team member has reached out to assist. This is not the level of support we are accustomed to providing our merchants and would love the opportunity to make this right. We are hoping to hear back from you shortly!
