Urban AIP review for ShipStation

March 17, 2025

ABSOLUTELY THE WORST SERVICE! What a scam! We first signed up for a free trial to see how it could help us with our growing e-commerce business. We had a lot of questions and the rep we were assigned was on vacation. He came back right when our free trial was ending. We got on an onboarding call and he refused to extend our free trial so that we could give the platform a try. We even asked for just a couple of days but we were told no and we would need to sign up or use a new email address. We decided to use a new email and do a new free-trial. We got this peppy representative names Amanda Bellow. She seemed helpful and guided us through the platform. We began trying to ship and encountered a series of issues (our account constantly disconnected from the ship connect and we couldn't batch print, packing slips were not customizable, and orders would not load from shopify) We got back on a call with Amanda (with great difficulty because this young girl is so busy) and she told us to upgrade to a premium plan so that we could access customizable packing slips. She noted all the other issues and said someone would get back to us. We'll spare you the torture of all the back and forth we went through with their AI and completely ineffective email support but bottom line we were told the solution was to uninstall and reinstall ship connect ever time we want to ship (amazing! What a great solution for a small business that is growing! We have so much extra time on our hands) as for the packing slips we never got any assistance. Regarding our Shopify orders not coming through, we were told to reconnect our store every time and give it a few hours for our orders to populate or recreate them directly in ship station (basically adding manual work to all the features that are supposed to be automated). We tried downgrading our plan since we couldn't use their packing slip feature and it wouldn't let us. We tried to reach their support team - no answer. We contacted Amanda who said she was so busy onboarding new customers she wasn't able to help but gave us a number to call. Around that time we started having issues with our account not connecting to our shipping carrier rates. We contacted support and called that number. George told us there was nothing he could do. It was a UPS problem. We explained that our negotiated rates showed up perfectly well on Shopify and UPS but he insisted we needed to call UPS. We asked if he could give us our next billing date because we were considering cancelling. He told us we could just cancel online and clearly, by his tone and lack of engagement this guy couldn't have cared any less about providing any further help. We called UPS (even though we had of course done that already and UPS confirmed that all of our rates are active and the issue is coming from ship station) We called back Ship station and were told they simply cannot help us when it comes to carrier rates (but they do charge $30/month for this service) Honestly, this company is absolute BS when it comes to their clunky technology and horrible customer service. And they clearly have 0 understanding when it comes to the need of small businesses. Clearly their focus is on getting people to sign up since I doubt they can keep their customers long term. Save yourself a headache. If you don't ship with dry ice, check out Pirate Ship or Shopify direct. If you ship with Dry Ice, your best bet might be to use your carrier directly even though, we know, it can be a pain. At least you will be able to ship. DO NOT WASTE YOUR TIME with this S*%!TSTATION!