431 The Wedding Company review for ShipStation
March 17, 2025
I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare. Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent. I've encountered problem after problem: -Unable to log in -Not receiving emails for code confirmations, password resets, or account activation -Unable to reconnect my store -Configuration issues with the app -Unable to add payment to my account The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.
Thank you for reaching out. First and foremost, we’re very sorry for the difficulties you’ve encountered in getting your account back up and running. We strive to make this process seamless for merchants, and we’re disheartened to hear about your experience. We’ve reviewed the tickets associated with your account and see some clear opportunities in our process. Our team will be reaching out shortly to discuss these pain points further. Please keep an eye on your inbox, and don’t hesitate to reply if there’s anything else we can do in the meantime.
