THE BOXER review for ShipStation
March 12, 2026
I despise Shipstation with every fiber of my being. Not once have I been able to open it and have things go smoothly. I always end up spending at least 45 mins on chat with support to find a solution a wide variety of problems. It is absolutely the worst part of my day. The worst part of my job. The worst part of having a small business. I'm begging somebody to come up with a better alternative.
We’re really sorry to hear how frustrating your experience has been. That’s absolutely not the experience we want anyone, especially a small business owner, to have, and we understand how disruptive it can be when something that’s supposed to save time ends up costing you more of it. While some of the challenges you ran into may have been related to account setup or session-based configurations that need to be re-established, that doesn’t make the experience any less frustrating, and it’s clear we didn’t make those steps as smooth or intuitive as they should be. That’s on us to improve. We also understand that needing to contact support frequently is far from ideal. Our goal is always to provide a platform that works consistently without requiring that level of effort. We appreciate you taking the time to share your feedback, as that highlights important areas where we need to improve.
