Totally Thomas Town review for ShipStation
March 25, 2026
I have been using this service for years and it was working well. All of a sudden it stopped working (past 3 days) and I have had ZERO help from techinical support. Spent hours and hours trying to get help with no resolution at all and "we will look into it" answer. Would not recommend dealing with their technical support at all unless you love spending hours going in circles
Hi there, thank you for bringing this to our attention. We understand how frustrating it must be to experience issues after things had been working well, especially after spending so much time trying to get support. We’ve located your open ticket and have flagged it with our team for priority follow-up. Someone will be reaching out to you shortly to help get this resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.
