Chummy Tees review for ShipStation

We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.