CoBionic review for ShipStation

Jan. 2, 2019

We're still trying to use the app. First of all the support is terrible. They're not the only company that does this, but any actual issue has to get escalated with no ETAs for resolution. Anyone who interacts directly with customers has zero ability to resolve technical issues in the app. Automation to FBA doesn't work at all. They say it's "something in the backend" that they're looking into, but they don't know what or when they'll be able to fix it. And every basic task we've asked for so far hasn't been possible at all.