Hidden Router review for ShipStation

Dec. 2, 2019

I used to be very happy with ShipStation. HOWEVER - if you ever need help - their support is beyond useless. I had an issue with shipping using DHL where it kept saying that I have insufficient funds with an error code. So I opened a ticket with them and told them the issue that I have. About 4 hours later - they finally reply saying "there might be an issue with your card at stamps (which only does usps), please re-add your card" That tells me two things - first their support is utterly clueless, second - they didn't even check my ticket, but instead answered with a canned reply. I then opened another ticket, hoping to get a person that would at least remotely care. Nope - same reply from the other person. Now to make things clear - they did take the $50 for the shipping, and added it to the account. The included screenshot shows that there are money. I also shipped 4 packages using USPS after that - without a single issue. So I tried talking to them again - it just showed me how clueless they are. I am done with shipstation after using them for years, because this is unacceptable. If you are looking for a good shipping software to go with your store - AVOID shipstation and look elsewhere. I am just starting to look for an alternative, but I am very much done with this joke of a company.