Crafty Girl Maria review for ShipStation

July 7, 2023

I have edited my review in July 2023 Previously i thought "This makes my life so much more simple. Firstly, the support I have had is really good. An initial meeting was set up with someone and she supported me all the way. I have very complex settings to enable me to automate my shipping method and weight, and the app is very customisable to your needs. I can easily download all of my shipments before I confirm them, so I can count them and make sure they are correct first. It enables you to easily flag express orders and certain types of orders. You can also use it to print out all of your packing slips, which is very useful. It also tells you if you have already printed them. I used to use Royal mail click and drop, but this makes it so much easier. It is working really well." NOW HOWEVER I have had a number of shipments that I cant create a label for. I get strange error messages. Support are unable to help. Unfortunately unless it is a simple error, support have to escalate the query and usually this means you NEVER hear back with a solution. I usually give up at this point and have to go direct to Click and Drop and create a label there. On one occasion I was told i would have to wait 2 weeks!! To which I said to not bother as I needed it sorted by end of day. FOR WEEKS I have had an issue with Ship Station Connect disconnecting, making it an utter nightmare to get my labels printed. Nobody is sorting it out. They tell you to do basic stuff which I have done and have had no effect, as I had thought. I keep getting stupid emails saying "let us know if you are still having issues". It is really slow now too and keeps glitching Plus in shopify it says your app is unsupported now and needs updating. What is going on? I give up and am NOW LOOKING TO LEAVE TO A DIFFERENT APP.