Loia review for Multi Vendor Marketplace Pro+
Nov. 21, 2025
I really tried to stick with Shipturtle for a couple of months, as they promised a very flexible solution for a B-to-C marketplace on Shopify. Particularly the Vendor Sync is definitely a handy function and drew me and my business in. However the Vendor Sync wasn't enough to stick it out. I would have been scared to launch an actual live marketplace with a platform like this. The issues were manifold and constant: - I was promised multiple things/functionalities during the sales/onboarding process that turned out not to be available. Either the functionalities were still being developed, or Shipturtle slapped a $1000+ price tag for a custom development just for us (for something they said in the demo was already available), or the functionality just couldn't even be done. - Often they did react fairly quickly to bug reports or inquiries after these empty promises, but more often than not the resolutions that came were poorly thought out and buggy. - Even without the major issues - like not actually offering a shipping integration they promised was available, then asking money to develop just for us - the platform as a whole is poorly built, feels rickety and is buggy. - We were double charged on our first month. Over three months of asking after a resolution, Shipturtle showed zero interest in remedying this. After three months of bugs, constantly eroding trust and empty promises, I decided enough was enough. I have to wonder whether all the glowing reviews here can truly be genuine. Either way, don't make my mistakes. Don't trust the sales pitch. Make sure to personally test that every single thing you need for your business ACTUALLY works before committing.
Dear Loia, We regret that we were unable to be a good solution for your project. We have always been available for you on call and chat to resolve your issues. - The customization is for a shipper you needed us to integrate which is not on our list. It showed that it was available via one our integration partners Clickpost - which involved no cost to you. We also connected you with them. What we quoted was in case you wanted a direct integration, and it does not work via Clickpost. We have shared this pretty early in our conversations and transparently. - All your billing is via Shopify. There is no possibility of double charging. In some cases Shopify's billing can get confusing since when you change plans - they charge both at a go and then put a deduction against the earlier plan in proportion of usage. This is true with all apps on Shopify. We have in fact documented this on our website - https://www.shipturtle.com/kb/getting-started/uninstall-pause-shipturtle Having said this, we value your feedback and in case you still feel this note is not allaying your concerns, please do reach out to us so we can help out and resolve this to your satisfaction.
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