Shipway Order Tracking
Best order tracking app for eCommerce stores
Rating
4.1
feedback
65
chart
#4,001
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
17%
-
Less than a year
65%
-
More than a year
14%
Reviews Summary
The reviews for the Shipway app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of installation and configuration, intuitive interface for tracking orders, excellent customer service with fast and efficient support, and the ability to send notifications to customers effectively. Users also appreciate features like SMS and WhatsApp notifications, dashboard for tracking courier details, and the option for customer reviews. However, some users have reported issues with customer support, auto-renewal problems, lack of integration with certain platforms like Klaviyo, and additional charges for features like WhatsApp integration. Overall, the app seems to be beneficial for tracking orders and improving the customer experience, but there are areas that need improvement in terms of pricing and support responsiveness.
Highlights
Review RSS Feed
All reviews
Dec. 25, 2025
I faced a poor service experience. There was no support or response from the team despite multiple follow-ups.
March 1, 2025
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
Jan. 22, 2025
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
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