Shipway Order Tracking
Best order tracking app for eCommerce stores
Rating
4.4
feedback
65
chart
#5,546
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April 7, 2024
Dont use this app , wrongly showing that I dont have any credit , But I had credit ,
March 29, 2023
I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard. And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now. I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.
Hi Team, We are really sorry for the inconvenience. However as stated by you, we never denied the refund & it has already been processed last week. As a standard process our team tried to you reach you mutiple times to convert your credits into any other apps where there was no response. But again it was great working with you, and we apologize for the experience you had. We are looking forward to serve you again.
Jan. 30, 2022
It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top
Hi Team, We are not able to understand what exactly are you referring to, as we are are tracking & notifications app. We have been trying to contact you over email and there is no response. We would request you to please allow us to serve you by sharing us more details?
Sept. 20, 2024
staff is not answering from 1 month for the issue - shpwidget.js call taking unnecessary load on all pages. - analytics.php call taking unnecessary load on all pages. - analytics.php tracking all user activity without seller permission
Using app
About 4 years
Total reviews
3
Average rating
5.0