Shipway Order Tracking
Best order tracking app for eCommerce stores
Rating
4.3
feedback
66
chart
#5,829
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
18%
-
Less than a year
65%
-
More than a year
14%
Reviews Summary
Shipway is a highly praised app by ecommerce merchants for its order tracking capabilities and customer support. Users appreciate the ease of installation and configuration, intuitive interface for customers to track orders, and the ability to send notifications via SMS and WhatsApp. The support team, particularly individuals like Sandeep, Jyothi, and Gauri Shankar, is commended for being responsive, helpful, and providing excellent service. However, there are some negative reviews mentioning issues with auto-renewal subscriptions, lack of integration with certain platforms like Klaviyo, and challenges in getting timely responses for refunds and customizations. Overall, Shipway is considered a valuable tool for improving the post-purchase experience and reducing customer inquiries about order status.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 1, 2025
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
Jan. 22, 2025
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
July 18, 2024
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
April 23, 2024
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
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