Snakehive review for Shogun ‑ AB Testing

Hi Tim, Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been. I’d like to clarify one important point: we do not publish a theme without your approval. Can you please confirm which theme you would refer to, or would you be referring to the activity log? Regarding the traffic split you experienced, we completely understand how this impacted your confidence in the test results. As mentioned previously in the email thread by my colleague, James, we have identified cases where bot traffic can skew experiment distribution by behaving like normal visitors. This is something our team is actively working on improving, so test data remains reliable. We truly appreciate you raising both of these concerns and giving us the chance to investigate and also process a refund for both your invoices. We'll look forward to hearing back from you on the same email thread so that we can look at the other concerns for you. Thanks for your support. Sweetan | Client Services Shogun