Shogun ‑ AB Testing

Hi Tim, Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been. I’d like to clarify one important point: we do not publish a theme without your approval. Can you please confirm which theme you would refer to, or would you be referring to the activity log? Regarding the traffic split you experienced, we completely understand how this impacted your confidence in the test results. As mentioned previously in the email thread by my colleague, James, we have identified cases where bot traffic can skew experiment distribution by behaving like normal visitors. This is something our team is actively working on improving, so test data remains reliable. We truly appreciate you raising both of these concerns and giving us the chance to investigate and also process a refund for both your invoices. We'll look forward to hearing back from you on the same email thread so that we can look at the other concerns for you. Thanks for your support. Sweetan | Client Services Shogun

Hi there, We're very sorry for the experience you had here. We understand the impact issues like this can have on your store and appreciate you bringing it to our attention. As requested, we’ve reached out directly and are awaiting your reply so we can investigate this properly with you. We’re committed to understanding exactly what happened, why the safeguards in place didn’t behave as expected, and helping get everything fully resolved. We take issues like this very seriously and are looking forward to working with you to get this fixed. James Shogun Support

Thank you so much for leaving us a review and sharing your feedback. Sweetan | Client Services Shogun

Hi there, Thanks for taking the time and leaving us a review. I am so glad that I was able to help and answer the question. We are here to help and if you bump into any issues, please don't hesitate to reach out. Thanks for your support. Sweetan | Client Services Shogun

Thank you so much for the amazing feedback! We’re thrilled to hear the app has made A/B testing easier and more accessible for your team. Making powerful optimization tools simple to use without needing a developer is exactly what we aim for. We really appreciate your support and are excited to keep helping you test, learn, and grow! Sweetan | Client Services Shogun

Thank you so much for sharing the feedback. We truly appreciate your support and are glad to have you with us. If you ever need anything, our team is always here to help. Sweetan | Client Services Shogun

Thank you for the great feedback! We’re so glad to hear you’re finding the app easy to use. That’s exactly the experience we aim to create. We really appreciate your support! Sweetan | Client Services Shogun

Thanks for leaving us a review and sharing your feedback. We are glad to hear that you are enjoying the app and having a great experience with our support team. Please let us know if there is anything else we can assist you with. Sweetan | Client Services Shogun

We’re so grateful for the review! If there’s ever anything we can do to make your experience even better, we’re always here to help. Sweetan | Client Services Shogun

Wow! That’s amazing to hear! 🚀 A 12% lift on your best-selling product is a huge win. We’re so glad the new Pricing Testing feature is delivering value for you, and it’s great to hear our support team has been there when you needed them. Thanks so much for sharing your results. We’re excited to keep helping you grow! Sweetan | Client Services Shogun

Hey there, thanks for leaving us a review. We hope you are having a great experience with the app. Let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Thank you so much for your review. Please let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Hi there, thanks for taking the time and sharing your feedback with us. Please let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Thank you for your kind words. We’re always here if you need anything else. Sweetan | Client Services Shogun

Thanks for taking the time and leaving us a review. We greatly appreciate your support. Let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Hi there, Thanks for leaving us a review. We are glad to hear that you are liking the app. Please let us know if there is anything that we can help you with. :) Sweetan | Client Services Shogun

Hey there, we appreciate the feedback. Please let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Hi there, Raymond. Thanks for your patience as we worked through this issue. We investigated this matter at the time of your posting, and we noted that you had uninstalled the app but had since reinstalled it upon our prompting. When we tested it again with you some weeks after this review was added, the app was working as intended. We invited you to try running some new tests, as we concluded that we might have fixed the issue you encountered in passing. I've rechecked now, and it doesn't appear that you've performed any tests since. I invite you to let us know how you get on! James | Client Services Shogun

Thank you so much for taking the time and sharing our feedback with us. Please let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Thank you so much for leaving us a review! ⭐ We really appreciate your support. Sweetan | Client Services Shogun