Shogun ‑ AB Testing

Hey there, Kevin. We are sorry to hear about the issues that have led to this experience and review of our app. We want to understand the issue better so that we can analyze and help you better. When we checked the internal logs, we noticed that our AB testing app was installed and the Pro plan's trial was selected. You then upgraded the free trial to our Unlimited plan in order to run the Price test. You ran the theme modification, which is required to run a price test. It looks like the theme modification was completed correctly. We then notice that you left a review, and then deleted the test that you were working on. Could you please help us to understand what issue you were noticing on the live theme? I also don't see any support outreach, as our team is more than happy to help. Our product team has reached out to you via email, and I am reaching out in a separate email thread to gather some additional information and gain some clarity so we can help. We would greatly appreciate it if you could reply to us. Thanks for your support and understanding Sweetan | Client Services Shogun

Hey there, Manjit. I apologize for any inconvenience that has led you to leave this review. I wanted to check if there was an issue that you were facing with our AB app. I see our app was uninstalled back in April, April 30, and I also could not find any support conversations under your email address, which would help to understand any issues. This review was left today, a month after the app was uninstalled, and we wonder what went wrong. I was checking the logs and I could not see any AB tests that were set. Could you please help us with the issue that you are/were facing? I am reaching out via email to understand this further so that we can assist you. We will look forward to hearing back from you. Sweetan | Client Services Shogun

Hey there, Shenghai. Thanks for sharing your feedback. We apologize for the inconvenience you faced that has led to this feedback. I was looking at the use case and your account, and I want to let you know that when you start/run a product details test, we set up a duplicate theme that has all the required adjustments for you to make the changes to the variant. We then publish this modified theme. You can treat the modified theme as the new main theme moving forward, and modify that in case you wish to modify anything in the theme. However, if you want, once the test ends, you can republish the old theme again. Also, about the product details, I wanted to check if you had made changes to the description on the original. When you change the product description, you may want to re-run theme modifications if you have already run it on a previous version. This ensures the theme is set correctly and you can make changes to the variant B of your test. I see you had run a few product details tests previously, and they were all for the same product. Having said that, we would love to analyze the issue for you and help you better. I have reached out to you via the same chat thread and we would appreciate if you could reply back to us We appreciate your support. Sweetan | Client Services Shogun

Hi Tim, Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been. I’d like to clarify one important point: we do not publish a theme without your approval. Can you please confirm which theme you would refer to, or would you be referring to the activity log? Regarding the traffic split you experienced, we completely understand how this impacted your confidence in the test results. As mentioned previously in the email thread by my colleague, James, we have identified cases where bot traffic can skew experiment distribution by behaving like normal visitors. This is something our team is actively working on improving, so test data remains reliable. We truly appreciate you raising both of these concerns and giving us the chance to investigate and also process a refund for both your invoices. We'll look forward to hearing back from you on the same email thread so that we can look at the other concerns for you. Thanks for your support. Sweetan | Client Services Shogun

Hi there, Raymond. Thanks for your patience as we worked through this issue. We investigated this matter at the time of your posting, and we noted that you had uninstalled the app but had since reinstalled it upon our prompting. When we tested it again with you some weeks after this review was added, the app was working as intended. We invited you to try running some new tests, as we concluded that we might have fixed the issue you encountered in passing. I've rechecked now, and it doesn't appear that you've performed any tests since. I invite you to let us know how you get on! James | Client Services Shogun