Scout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Rating
4.5
feedback
82
chart
#2,394
All reviews
Review RSS Feed
July 8, 2024
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
July 6, 2022
This is a fantastic app! I use it mainly for alerts for abandoned checkouts as Shopify does not offer this feature. My store sells high value items and with the alert from this app I am able to call my customers shortly after they have abandoned a checkout which greatly improves conversions. The customer service is incredible! Ahmad even offered a free marketing consultation for my website and provided a lot of great insight.
Oct. 17, 2021
One of the best 1-on-1 CRM convert tool I use for the last 2 years. Easy to use, easy to configure, highly recommended.
March 29, 2021
Certainly one the best shopify apps out there as too much automation causes us to lose touch with our customers as human beings. A must have for my store!
March 25, 2021
I installed this app about 24 hours ago and have already engaged by text with customers that probably wouldn't have bothered to chat to ask questions. I love that I get quick notification of an abandoned cart so I reach out before the lead goes cold. Ahmad is very knowledgeable and taught me a few things about Shopify while we discussed how to use the app. Thank you!
Thanks Lisa - we really appreciate your kind words and your review. You have a beautiful website and we're proud to be able to help in any way to increase your sales. I'm happy to hear you're getting use out of Shop Phone already so quickly. Let me know if you need anything else.
March 4, 2021
Muy buena experiencia, funciona muy bien para recuperar ventas, gracias a ella hemos podido recuperar muchas ventas que estaban perdidas
Feb. 5, 2021
I use it everyday. It's easy to use, and makes me recover many abandoned carts. I'd definitely recommend it
Thank you Ignacio, We appreciate your support. I am setting you up on the new version of the app, please wait confirming when it's ready for you. Can't wait for you to try it!
June 21, 2025
Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.
Dec. 10, 2020
I love how you can customize or use the templates for verbiage when Contacting your potential clients and customers
Dec. 5, 2020
I used this App to track my sales. It is very useful and effective. Happy to update. Thank you very much!
Dec. 2, 2020
Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.
April 19, 2023
it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................
Nov. 9, 2020
I love this app, it help me to recover a lot of abandoned check out and is very friendly. Also, Ahmed is a really kind and always ready to help. The app now you can download on your phone and send notifications to the movements on your store and is not necessary make ir through Facebook Messenger, this make me very happy.
Thanks Valentina. Happy to help. And I really appreciate that you refer our app to all your clients as well. It's awesome that you run your own store, design your own shoes, and help other merchants get on shopify as well. LMK if you need anything else.
Nov. 1, 2020
I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.
Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!
Oct. 31, 2020
So amazing that we get to reach out to our abandoned cart customers directly on call! It's given our recovery rate a massive bump! Another great thing about Shop Phone is the constant reminders we get to thank our loyal customers.
Thanks Prerna. We love your store. We wrote this post for you because we love your store so much: https://shopphone.substack.com/p/why-we-love-after-dark
Oct. 30, 2020
Best app for recover sales. We use WhatsApp and it works perfect. Support is also really good! We recommend this app for sure.
Thanks for the review Carlos. You have a really cool store there in Chile, I'm sure your products sell themselves! We wish you all the best and don't hesitate to reach out if you need anything. Thanks!
Oct. 28, 2020
Abandoned carts are a problem everyone has to deal with. When you operate a high ticket store each abandoned cart represents a sizable chunk of lost revenue. I have been using SCOUT for over a year in this store and I immediately saw results the first month I had it. MY cart recovery rate soared compared to what it had been previously.
Thanks Jonathan. You are perfect type of merchant for our products, and we're glad you saw those results, although not surprised :)
Oct. 28, 2020
I have used this app for almost 2 years, I love it, it advises me when a customer abandons checkout. I REALLY love that it tracks my consistent customers purchases, so that I can reward their loyalty! Ahmad is awesome, he called me and gave me advice on my website and how to improve it for a better customer experience and higher conversion rate!
Thanks for the kind review, LaShesia. It was my pleasure. I love that you have customers who've bought 20, 30, 40 times from you again and again. That kind of customer retention is world class. Keep it up! Let's get to 100 order retention rates in 2021!
Oct. 26, 2020
I love love this app. I have used it to connect with my customer. It helps me recover sales and connect with customers in real time. The on the cake is the support you will get from the Shop phone support team. I recommend it highly. The value of your monthly investment is is more than what you pay.
Thanks Olivia. We look forward to keep working with you!