Scout CRM (Shop Phone)

Hola. Si funciona, lo bueno que puedes saber que realmente le pasó al cliente, por qué abandonó la compra y solucionarle el problema

This app just "saved" a sale for me. It is great. Honestly, I don't usually take the time to write reviews but this was awesome.

Awesome app that has had amazing results selling large purchases into a niche b2b market. Like everyone, we had some initial fears over calling abandoned carts but being a premium brand in a niche market means that we always get a warm welcome and have a high rate of success. The team at HMS has been great at responding to our support and feature requests.

WOW!! What a great app, if you don't have it you are losing money. This app will let you know when a customer that wants to buy, but left before buying. You can call them and close the deal. Don't just think about it, get it now and stop looking customers. Mike Leathershowroom.com

I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.

Scout has been critical to our Abandoned Cart Sequence. Our abandoned cart emails recover on average of 15% of lost sales while with Scout we are now recovering 50% off sales! This has been huge. The one-on-one follow up with customers helps build trust in our brand & adds to the bottom line.

One of the best free apps out there. Recovered a lot of money with this through Whatsapp. Thanks, mate! Good job.

An absolute "must have" app for any ecommerce store- allows you to strike iron when hot- almost on a real time basis - to act on abandoned carts and recover sale- our conversion on abandoned carts grew 4X with Scout. Highly recommended!

This App has been great. I thought It would be help boost sales and it did! Scout made it easy to personally contact every abandon cart. We boosted sales in a big way (by over 30%) within in the first few days of using Scout. With real personal interactions we were able to convert every person that responded to our calls and texts. (our over-all abandon cart recovery is now at about 70%) Communicating 1 on 1 with potential customers also gave us super good insight into questions and concerns that customers had about our products that would have otherwise held them back from making that first purchase.

Very useful app, and a must have for any merchant. The almost realtime alerts of Abandoned check outs have been a life saver in the couple of instances where there was actually technical reasons for customers not being able to checkout, this benefit alone has seen us save our store from a couple of major issues, and ultimately saved us a lot of money. The dev support is fantastic and Ahmad is always there to help us with any questions and also offers a lot of beneficial tips with his apps. It's great to have Devs and apps that actually want to see you succeed.

Amazing customer support. Extremely pleasant experience. Added an extensive amount of value and helped me a ton. This app works!

Its really helpful, thanks for the app, here in Chile theres a lot of people happy :) I recovery a lot of abandoned checkouts, I totally recommend

Great customer service and one on one guidance on app optimization. Definitely a loyal user. Keep up the great work!

I recently added this app and I'm really enjoying the results so far. It has been very helpful and informative, also helped turn some abandoned carts to sales. Thank you for this app!

Scout is a great app for getting direct feedback in real-time about customers who have left their cart. Instead of finding out hours or days later, Scount allows you to contact the customer just as they move from the page

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

Scout is a really really great app to get in touch with your potential customers. I initially installed it to monitor my abandoned carts but it does more than that. It pings me the abandoned cart as soon as the customer leaves it. It constantly reminds me to call my old customers. It also informs me of the customer with the highest order value previous day. With just a glance, I know what is my customer's name and what did he/she leave in the cart. I can choose to call/whatsapp/email with just a click. Also, I can add as many team members as I want which makes it easy to share the logistics of calling/emailing customers. Above all it is free. No reason not to use it. Also, these guys take reviews/feedback really seriously and constantly work on improving it.

I would rather rate this app a 7/5. Its one of the main apps I use, which has tremendously changed the way we do business. Around 70% of the carts are abandoned. However with the help of Scout, we have reduced this rate. How this app helps is by sending a message on Facebook Messenger saying that someone has abandoned the cart and we can then directly approach the customer and ask why they've done so either by phone or email or WhatsApp. We being in the Middle East Region, customers mainly rely on trust and a call always makes them gain confidence in their purchase and you can close the sale. This app is a lifesaver for those looking to increase conversions significantly, and to understand why customers are abandoning their carts so you could make improvements to your website or the checkout process or if they have any questions or doubts they could directly speak to you and make the sale. Thanks to the developers of this app - who were very creative in their work

Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days. It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes! you can choose the option to contact them by email or number, the email is prefilled which you can edit but you need to send it out yourself! great app i would definitely recommend it!!

Having to sell higher dollars items scout has helped me increase my sales by 22%. The instant notification to my cell phone for abandoned carts allows me to talk to my customers when there most excited and ready to close a deal! Thank Ahmad and the whole team - Great Apps!