Scout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Rating
4.6
feedback
187
chart
#3,267
All reviews
Rating Breakdown
Review RSS Feed
April 19, 2023
it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................
Nov. 9, 2020
I love this app, it help me to recover a lot of abandoned check out and is very friendly. Also, Ahmed is a really kind and always ready to help. The app now you can download on your phone and send notifications to the movements on your store and is not necessary make ir through Facebook Messenger, this make me very happy.
Thanks Valentina. Happy to help. And I really appreciate that you refer our app to all your clients as well. It's awesome that you run your own store, design your own shoes, and help other merchants get on shopify as well. LMK if you need anything else.
Nov. 1, 2020
I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.
Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!
Oct. 31, 2020
So amazing that we get to reach out to our abandoned cart customers directly on call! It's given our recovery rate a massive bump! Another great thing about Shop Phone is the constant reminders we get to thank our loyal customers.
Thanks Prerna. We love your store. We wrote this post for you because we love your store so much: https://shopphone.substack.com/p/why-we-love-after-dark
Oct. 30, 2020
Best app for recover sales. We use WhatsApp and it works perfect. Support is also really good! We recommend this app for sure.
Thanks for the review Carlos. You have a really cool store there in Chile, I'm sure your products sell themselves! We wish you all the best and don't hesitate to reach out if you need anything. Thanks!
Oct. 29, 2020
This app is amazing, it´s a great improve over older Scout. Easy to use and very efficient to recover abandoned carts. The staff is very helpful in all the process of installing it, giving in addition a lot of good tips of making your store more profitable. 100% recommended.
Thanks for the review Antonio. You have a beautiful store and a great team behind you. Keep it up!
Oct. 28, 2020
To be honest, I have used scout from day one and it’s been one of the most useful apps I have ever downloaded/ added to my store. I am extremely excited to see where this new apps takes us and how it can help us grow.
Thanks Merah. Your feedback was so great to hear. Your website is gorgeous and each of your fashion designs are more gorgeous than the last. We wish you the very best - cant wait to see what you do next!
Oct. 28, 2020
Abandoned carts are a problem everyone has to deal with. When you operate a high ticket store each abandoned cart represents a sizable chunk of lost revenue. I have been using SCOUT for over a year in this store and I immediately saw results the first month I had it. MY cart recovery rate soared compared to what it had been previously.
Thanks Jonathan. You are perfect type of merchant for our products, and we're glad you saw those results, although not surprised :)
Oct. 28, 2020
I have used this app for almost 2 years, I love it, it advises me when a customer abandons checkout. I REALLY love that it tracks my consistent customers purchases, so that I can reward their loyalty! Ahmad is awesome, he called me and gave me advice on my website and how to improve it for a better customer experience and higher conversion rate!
Thanks for the kind review, LaShesia. It was my pleasure. I love that you have customers who've bought 20, 30, 40 times from you again and again. That kind of customer retention is world class. Keep it up! Let's get to 100 order retention rates in 2021!
Oct. 26, 2020
I love love this app. I have used it to connect with my customer. It helps me recover sales and connect with customers in real time. The on the cake is the support you will get from the Shop phone support team. I recommend it highly. The value of your monthly investment is is more than what you pay.
Thanks Olivia. We look forward to keep working with you!
Oct. 26, 2020
Perfect comunication on time. They are really honest and correct, always trying to help in a straight way. Thanks for creating this App
Thanks Jamila. We love your insect jewelry and really look forward to keep working with you. Can't wait to see what you get up to.
Oct. 23, 2020
This app rose our sales in ways we couldn't imagine. The staff are amazing, their support was just an added benefit to the overall experience. 5/5 stars are not enough.
Thanks for the kind word Bijoy. Keep up the great work with your fashion and new styles. I look forward to hearing back on how your influencer campaigns go!
Oct. 23, 2020
Amazing, fantastic app! Loved it!!!! It really helped to increase my sales and minimise abandoned cards. I did enjoy all these features. I really recommend. Amazing experience. This app has high value sales! no better way than personalization to close those deals. Really useful recommend!
Thanks Angela. It was a pleasure speaking with you and working through some of your store ideas. Hope to keep in touch!
Oct. 15, 2020
This app Really closes those high value sales! no better way than personalization to close those deals. Also it has a text marketing feature plus whatsapp and Email so this is really going to change the whole game!
Oct. 6, 2020
This app helps you to get a notification on abandoned cart straight the way. So helpful. They are always willing to help with anything you may have. I would 100% recommend them. TOP stars.
Sept. 28, 2020
I used this app to help me recover abadond customers and it works great, its really great app. I recomend it.
May 19, 2020
wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations
May 19, 2020
This app is really helpful since in my country most people use Whatsapp for everything; so it is a solution to get near (and in an efficiente way) to my customers
April 6, 2020
This is a useful app and is seamless in its integration. I like how simple their apps are compared to some other apps which have too much going on! Thanks guys! Ted
Using app
About 2 years
Total reviews
7
Average rating
5.0
April 4, 2020
Great app to sell my art. When someone abandons their checkout I get notified through Facebook Messenger which is very convenient for me. I can also do email alerts. When I get the alerts I can contact my lost customer and have a discussion with them. It's also great to know when it happens, I like the alerts, even if I don't contact them, I like to know whats happening on my store.