Scout CRM (Shop Phone)

Feb. 26, 2019

Amazing customer support. Extremely pleasant experience. Added an extensive amount of value and helped me a ton. This app works!

Feb. 14, 2019

one of the best APP there is out there for Shopify, don't be lazy learn how to use it. it helps give a real service on very critical moments that reflect conversions a lot! / and it's free what else can you ask. just say thanks to the people!!!

Dec. 20, 2018

Its really helpful, thanks for the app, here in Chile theres a lot of people happy :) I recovery a lot of abandoned checkouts, I totally recommend

Dec. 8, 2018

Great customer service and one on one guidance on app optimization. Definitely a loyal user. Keep up the great work!

Oct. 15, 2018

I recently added this app and I'm really enjoying the results so far. It has been very helpful and informative, also helped turn some abandoned carts to sales. Thank you for this app!

Sept. 26, 2018

Scout is a great app for getting direct feedback in real-time about customers who have left their cart. Instead of finding out hours or days later, Scount allows you to contact the customer just as they move from the page

Sept. 24, 2018

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

Sept. 21, 2018

Scout is a really really great app to get in touch with your potential customers. I initially installed it to monitor my abandoned carts but it does more than that. It pings me the abandoned cart as soon as the customer leaves it. It constantly reminds me to call my old customers. It also informs me of the customer with the highest order value previous day. With just a glance, I know what is my customer's name and what did he/she leave in the cart. I can choose to call/whatsapp/email with just a click. Also, I can add as many team members as I want which makes it easy to share the logistics of calling/emailing customers. Above all it is free. No reason not to use it. Also, these guys take reviews/feedback really seriously and constantly work on improving it.

July 23, 2018

I always laughed when people said you can recover 50% and more of your abandoned sales. I always thought that people will buy OR not. Never in my wildest imagination did I think I could save so many sales until I started using Scout!! Man, you guys rock. I'm saving 60% plus of my sales because people only need some advice or a have a question that you can sort in a couple of seconds to save your sale. Wish I had this years ago already!!

June 28, 2018

Like the Raven app, this app is very useful. It can help me check who had abandoned their carts and I can send an email, call them back, or send them a text message to ask them what help do they need. This is a must have app. It's also very accessible because you can integrate this with your Facebook Messenger and get automated reports from the Raven chatbot. Try it. There's no risk. It's free!

June 12, 2018

Brilliant app, been using it daily for months now. I love the alerts. It's helping me stay on top of important events with my customers. Can't live without it now!

May 28, 2018

Customer service is so good for this app. Ahmad really takes care of us. And the app concept is great.

May 21, 2018

I would rather rate this app a 7/5. Its one of the main apps I use, which has tremendously changed the way we do business. Around 70% of the carts are abandoned. However with the help of Scout, we have reduced this rate. How this app helps is by sending a message on Facebook Messenger saying that someone has abandoned the cart and we can then directly approach the customer and ask why they've done so either by phone or email or WhatsApp. We being in the Middle East Region, customers mainly rely on trust and a call always makes them gain confidence in their purchase and you can close the sale. This app is a lifesaver for those looking to increase conversions significantly, and to understand why customers are abandoning their carts so you could make improvements to your website or the checkout process or if they have any questions or doubts they could directly speak to you and make the sale. Thanks to the developers of this app - who were very creative in their work

May 14, 2018

Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days. It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes! you can choose the option to contact them by email or number, the email is prefilled which you can edit but you need to send it out yourself! great app i would definitely recommend it!!

May 7, 2018

Having to sell higher dollars items scout has helped me increase my sales by 22%. The instant notification to my cell phone for abandoned carts allows me to talk to my customers when there most excited and ready to close a deal! Thank Ahmad and the whole team - Great Apps!

May 4, 2018

How has anyone not thought of this before? Genius. I'm literally recovering thousands of dollars more each week because of this app. THANK YOU!!!!

May 2, 2018

Love the Scout App. It sends me messages when a customers abandons the cart or makes a purchase and creates emails to send them that say "noticed you are interested in my store or thank you for your order". I have had customers write me back and say they will now place an order because I reached out. I can also call the person if they leave a phone number. It also gives me customer totals for past weeks orders or abandoned check out. Really terrific app and its FREE! Highly, highly recommend. Pam MomMeAndMore.com

April 25, 2018

Been looking for an app like this for a while, seems to be the solution to my problems!

March 29, 2018

Absolutely love this app! There's so much to do when building an e-commerce store and Scout truly handles one very important task - keeping watch of abandoned carts and alerting me with the information to potentially close those sales. Truly appreciate this app! It works effortlessly and conveniently, and it is still hard to believe that it is free. Thanks Scout! It is definitely one of my favorite apps on this platform.

June 21, 2025

Its really great app this wonderful app help us to recoverd 60% of our customers in whatsapp about 1000 $ just in one week Thank you very much , looking forward to add url cart in the message Thank you very much www.shoetypes.co