Scout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Rating
4.6
feedback
187
chart
#3,267
All reviews
Rating Breakdown
Review RSS Feed
Feb. 26, 2020
This team is very responsive, helpful and goes above and beyond to help their clients. It's helpful to receive notification of sales vs. abandon carts and these folks are on top of that!
March 27, 2021
Hola. Si funciona, lo bueno que puedes saber que realmente le pasó al cliente, por qué abandonó la compra y solucionarle el problema
Dec. 17, 2019
This app just "saved" a sale for me. It is great. Honestly, I don't usually take the time to write reviews but this was awesome.
Thanks Royi! We just checked out your site - it looks amazing. What great designs you have. Love the Air Show Bomber Jacket! If anyone is looking for fresh designed clothing, check out this site!
Nov. 14, 2019
Awesome app that has had amazing results selling large purchases into a niche b2b market. Like everyone, we had some initial fears over calling abandoned carts but being a premium brand in a niche market means that we always get a warm welcome and have a high rate of success. The team at HMS has been great at responding to our support and feature requests.
Nov. 7, 2019
I needed a very good conversation from Canada Chile with the app owner to understand the usefulness of the app, if you want to improve your customer service and make a difference, then the app has a focus on personalization and a delicate relationship with your customer, Thanks!
Hi Loreto. I do appreciate you taking the time to leave this review. I would however just like to clarify that our app is focused on the 1 on 1 relationship for cart recovery and customer retention. We do allow you to send email, SMS and WhatsApp, as well as phone calls, but those are initiated by you. We send you the reminder, and then we give you the appropriate buttons to send the messages/make the calls easily, but also personally. We know through our data that the 1 on 1 conversation, personal conversation, does a MUCH better job for sales than the automated toosl, which is what I'm assuming you are looking for. If you're looking for automation, that's not what we do, nor do we claim to be an automation tool. I hope this helps and that you'd give our app another try :)
Oct. 12, 2019
I love this app., thanks to the developers and thanks for making it free. Highly recommend. I'm happy to know that it is helping to recover carts.
Sept. 20, 2019
Pretty good so far. Instantly notifies me of an abandoned cart (I tested this by abandoning a cart myself) and suggests what to say to recover the sale.
Sept. 15, 2019
This app is fantastic and did what we expect. We use it to improve our abandon recovery. If u also want to do direct marketing upon abandoned cart, we will recommend this app to you. Also great customer service. Would be even better if we can add photos to the email template. Thanks
Aug. 21, 2019
WOW!! What a great app, if you don't have it you are losing money. This app will let you know when a customer that wants to buy, but left before buying. You can call them and close the deal. Don't just think about it, get it now and stop looking customers. Mike Leathershowroom.com
Aug. 17, 2019
I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.
July 24, 2019
Scout has been critical to our Abandoned Cart Sequence. Our abandoned cart emails recover on average of 15% of lost sales while with Scout we are now recovering 50% off sales! This has been huge. The one-on-one follow up with customers helps build trust in our brand & adds to the bottom line.
Thanks Nathan, you guys have been a perfect match for our apps. You are killing it over at MojoMotorsport.com - I can't wait to work closer with you and your team.
July 15, 2019
Absolutely fabulous app that delivers on it's promises and the customer service is outstanding. Real time notifications for abandoned carts and sales, with totally customisable follow up options lets you give your customers the service they deserve. Has certainly helped me increase my conversion on abandoned carts and steps up my customer experience. Can't recommend Scout highly enough!
July 15, 2019
One of the best App to follow up Abundant cart customers through 1 to 1 using Call, SMS, Email and WhatsApp. The app helped us recover 20% Abundant cart. Kudos to the developer. Looking for automated option in next update.
July 12, 2019
One of the best free apps out there. Recovered a lot of money with this through Whatsapp. Thanks, mate! Good job.
Thank you Alfredo! You're very welcome. And thanks for the constructive feedback today. I'm looking forward to working more closely with you to make sure we keep aggressively improving.
July 11, 2019
I used this app to help me manage my online business. The majority of my Scout notified abandoned carts have been converted to sales, making this a valuable feature. There is some delay with follow up notifications but Scout is working to improve their timeframes.
Thank so much for this review Stacey. You're one of our original merchants, so I think you for sticking with us while we were getting our legs under us. Still much more on the horizon! Thanks again, and keep smashing it with your side hustle :)
July 11, 2019
I really like this app i been using this app like 6 for more than 6 months and is a good alert to help your customers to end the order,
Thank you so much for your support. I'm glad it's helping you close more sales. Can't wait to get you set up with our other app too, because I know it will help you as well :)
July 9, 2019
An absolute "must have" app for any ecommerce store- allows you to strike iron when hot- almost on a real time basis - to act on abandoned carts and recover sale- our conversion on abandoned carts grew 4X with Scout. Highly recommended!
Thanks Ganesh. With such a great product and service I can see why you'd love talking to customers personally. Your product will sell itself! Thanks for your continued support for both of our apps.
June 25, 2019
Great app. Super useful. I love the alerts because it keeps our team on point on the most important calls we need to make at any given point. 1 on 1 relationships are key to our business so this app is definitely helpful. The support has been the best part of the app. I had an issue and they solved it within 24 hours.
June 24, 2019
This App has been great. I thought It would be help boost sales and it did! Scout made it easy to personally contact every abandon cart. We boosted sales in a big way (by over 30%) within in the first few days of using Scout. With real personal interactions we were able to convert every person that responded to our calls and texts. (our over-all abandon cart recovery is now at about 70%) Communicating 1 on 1 with potential customers also gave us super good insight into questions and concerns that customers had about our products that would have otherwise held them back from making that first purchase.
Thanks Duran. Love working with you guys so far! I hope we continue to find success working together.
June 20, 2019
Scout is the app the brought more sales to my shop ever- I love the personalisation. Designed for human interaction! Couldn't recommend it enough!
Using app
Almost 4 years
Total reviews
3
Average rating
3.7
So glad to hear this, Sara & Simon. It's merchants like yours we love to support. You guys know what you're doing in fitness wear!