Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
4,856
chart
#117
All reviews
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Nov. 30, 2025
This APP causes more issues than it is worth. EVERY TIME I fulfil an order (in the UK) SHOP sends my customer a DHL (USA) tracking number to my customer causing so much confusion. The are no settings to prevent this and ZERO support. It's just simply awful.
Nov. 19, 2025
To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!
Nov. 17, 2025
1) If you click you're having a bad experience with Shop App, it just spins and spins and never takes you anywhere. If you click you're having a good experience, the link to leave a review here opens up immediately. 2) If you have a customer who pays with Shop App and Shop Pay on installment, now Shopify keeps charging the customer monthly installments even after you've put in the cancel the order and refund the customer's money back. That's very bad.
Nov. 15, 2025
Nov. 13, 2025
You can no longer hide SKUs which makes this unusable as a business with any complexity.
Nov. 13, 2025
My experience with Shop.app has been extremely disappointing. Their current policies create an environment where fraud and abuse against merchants can happen far too easily. The biggest issue is how the platform handles chargebacks. Customers can place an order, receive the product, keep it, and then file a chargeback with their bank claiming they “never received the item.” In most cases, banks side with the customer, leaving the merchant with a total loss — the product is gone and the money is taken back. Instead of supporting merchants during these fraudulent situations, Shop.app makes things worse. After chargebacks occur — even when the merchant fulfilled orders correctly — Shop.app immediately deactivates the store for six months. This punishment comes on top of the financial loss caused by fraudulent buyers. In practice, it feels like the policies protect scammers more than the merchants who actually keep the platform running. Another major issue is their product rating policy. Even if a merchant’s rating drops slightly, for example from 4 to 3, Shop.app disapproves our products for advertising. There’s no clear explanation or logical business reasoning behind this. The system reacts harshly and automatically, without considering real-life context or merchant history. These decisions directly harm honest sellers. I personally have had inventory sitting for over a year, generating zero sales, because my store was deactivated. The financial impact has been significant, and there is no real support from the platform to resolve the root problem — the fraud. It’s no surprise that Shop.app has many negative reviews on Shopify’s own app store. The merchant community has been raising similar concerns for a long time, but nothing seems to change. Shopify should seriously reconsider allowing a product with policies like these to operate, because the current system pushes merchants away instead of empowering them. My message to fellow merchants: be cautious before listing your products on Shop.app. Until they update their policies to genuinely protect sellers, the risk is simply too high. When enough merchants stop listing, perhaps the platform will finally understand that their policy choices need to change.
Nov. 12, 2025
They have had my payouts on hold for over a month with no emails or any communication why. The chat reps dont know why and just read scripts to try to get you to wait on communication that never comes. My business is new and holding $2500 is a lot to me. I have rent to pay and materials to buy. Long story short I had to find a 3rd party provider. Hopefully Shop will pay me soon so I can continue to build my business.
Nov. 11, 2025
Charged without justification and inquired numerous times without explanation. Requested invoice or proof of bill and was never provided. We had to block their attempts to withdrawal from our bank. Requested numerous times to provide account information for the Affirm gateway and no information could be given even though an account was set up in our name meanwhile charges were being accumulated. Help has never been forthcoming and all we have received is the runaround. Our Shop sales channel is suspended and when we finally just gave up and agreed to pay the debt, we still have no information about, they will not collect the payment. HORRIBLE accountability resulting in lost revenue with no hope to rectify the matter. Getting to the point of seeking legal advice in hopes of finally getting access to "our" Affirm account and maybe some form of an invoice. We have been dealing with this for well over a year to no avail.
Nov. 9, 2025
limited flexibilty, no real cutomization, no way to "own" the relationship with the customer. there app is more of a gereral marketplce we are steering customers away from it
Oct. 30, 2025
FAKE DATA WITH REPORTS AND THEY SAID THEY ARE NOT ABLE TO COMPENSATE FOR YOUR LOSE DUE TO DECISION YOU TAKE BASED ON THEIR FAKE REPORTS!!!!
Oct. 16, 2025
Oct. 2, 2025
This entire experience has been a complete failure of support and a major disappointment. As a seller and boutique owner, I have wasted significant time attempting to use this app. The most frustrating part is the absolute lack of assistance: Shopify Support cannot provide answers (despite creating the product), and the app's support channels offer no resolution. The inability to get clear guidance is unacceptable and renders this application unusable for business owners. This product is a joke, and I strongly advise against using it.
Sept. 19, 2025
Sept. 5, 2025