Shop
Build you brand presence and connect with customers on Shop...
Rating
4.8
feedback
5,114
chart
#35
All reviews
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Nov. 13, 2024
TERRIBLE! ive been open for ONE DAY, i make one sale and they deactivate your payments. Time and money wasted and ill never see profit from my sales. RUN AND GO ELSEWARE
Nov. 8, 2024
Stopped accepting payment and support has been shockingly incompetent. No explanation, no support whatsoever. Now considering alternatives to Shopify.
Nov. 7, 2024
Started a website. They immediately placed all payments on hold not including PayPal. Tried to reach out to customer service and they person either provided wrong information or disconnected without assistance. Also, they did not pay my orders out even after the products were received by the consumer.
Oct. 24, 2024
Oct. 4, 2024
Oct. 4, 2024
My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone. So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!! Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience. VintageArtReprints.com, My store is the only Brand which should be selling on my phone. I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!
Sept. 23, 2024
Sept. 18, 2024
BEWARE! Do not use shopify If you dont wish to be in distress or have expectations of good customer service. They will just keep billing and freezing your account regardless a charge is rightful or not.
Store
My Store
Using app
About 2 months
Sept. 17, 2024
Please help me, i hot charged for using your app but It's not Active in my store, i won't pay.. please cancel this.. Send me email [email protected]
Sept. 14, 2024
it was great and receiving orders then had a refund order on a fraud. which wasn't really a chargeback and explained to them but they still have not put us back on. I mean don't get it. disappointed
Sept. 13, 2024
I had a store through a company with shopify and canceled my store the first week it has been 2 months at least now they are charging my card $39 a month can not get in touch with them no number or live chat in order to chat you have to open an account they are a rip off.
Store
My Store
Using app
About 1 month
July 31, 2024
Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation. J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.
July 5, 2024
Shop (a Shopify Partner) is making zero effort to establish a proper timeline of when I would be eligible for Shop store. I've managed Shop Pay transactions the right way and was told I need to keep the number of chargebacks under 1% over the past 6 months. I've had 2 chargebacks that have already been resolved as soon as I was contacted about them. However, Shop is unable to tell me what my current percentage of chargebacks is or when they would drop. I've managed Shop Pay successfully over the past months but that mistake I made when I first added Shop Pay to my store is costing me opportunities to convert customers via the Shop Pay app. I won't be able to give a positive review unless this gets resolved as I've contacted support plenty of times, but no one is able to give me tangible info. It seems they have become very complacent.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. While I can completely understand how the outcome of this may not be ideal, we wouldn't have insight to the details of your eligibility. The best thing you can do is to continue following up with our support team for more information and how to proceed: https://bit.ly/2AWw5VA. - Blair, Shopify Support