Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
6,327
chart
#160
All reviews
Review RSS Feed
June 21, 2025
A 1 star review with a parcel your parcel is still on its way to you? Please check your tracking, it clearly shows it is being handled by UK customs - likely they are waiting for you to pay the vat tax which you must do when purchasing goods from other countries. Here is the USPS tracking for the benefit of anyone reading these reviews LB463535833US. Don't you know this kind of negative behavior hurts small businesses?
Jan. 20, 2024
Jan. 19, 2024
Jan. 17, 2024
Worthless App, stay a way from it
Hi, thank you for sharing your feedback and leaving a review for the Shop sales channel app. Can you share some additional information about your experience with the app? We definitely want to hear your feedback, we are always looking to improve. -Shay, Shopify Support
Jan. 17, 2024
Its been 2 weeks since I am trying to use the help desk and get a resolution for Shop being deactivated due to Chargeback more than 1%. How are we able to improve the performance if there is not grace period or time. The payments are processed through Shopify and not the third party. At first place shop accepted the payment, we ship it out and then after that due to chargeback the SHOP is deactivated with no notice or grace time. Can someone please assist with it. Thanks
Hi, there! Thank you for sharing your feedback about the Shop eligibility requirements. In order to appear in Shop, your store has to have a chargeback rate of less than 1% over the last six months. You can find more details in this help document (https://shopify.link/5vx6). If you still have questions about your store and the Shop channel, please reach out to us here (https://bit.ly/2AWw5VA) and we'd be happy to assist. - Greta, Shopify Support
Jan. 16, 2024
There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.
Jan. 16, 2024
Jan. 15, 2024
Jan. 15, 2024
It's the future of Shopify. Instead of following the Amazon/Google path of ever more offer and discounts, the app will one day be able to recommend good quality desirable products from trusted retailers. On the downside, it's rather incongruous to be presented with a list of ALL North American stores when using the app from the UK. It would be amazing if local markets could be supported!
Jan. 14, 2024
I would recommend SHOP because it has helped my business with visibility and I have gained wonderful customers by being on the SHOP app!
Using app
About 1 year
Total reviews
2
Average rating
5.0
Jan. 13, 2024