Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
4,856
chart
#117
All reviews
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July 5, 2024
Easy way to start a small business. Step by step instructions. Easy for a redneck like me!
June 7, 2024
I am still learning about Shop, give me another month and I can better express my experience. I have a few concerns, but I think I need a little more time.
June 4, 2024
May 18, 2024
It’s good but I can’t reach support when I need them and then they will respond but I’m not online. Then it’s hard to reach them again. I have certain issues that I don’t see a solution for and therefore I need to speak with someone sometimes
Thank you for your review. Our Shop Support Team is more than happy to help support your questions and is available through this direct link: https://shopify.link/bmyj. Please share your questions there so you can get the support you need. -Olivia, Shop Support
May 1, 2024
No sales in 6 month using shop, which is to say the least is disappointing, hopefully things turn around soon. I will be sure to add more feedback in the future.
Hi there. Thank you for sharing your review. While having your products available on the Shop App does increase their visibility, there are a few additional steps you can take to increase the chance of a sale. Feel free to view our guide here (https://shopify.link/ZLvQ) on how you can improve your marketing and promotions. -Mac, Shop Support
April 3, 2024
This is a convenient way for consumers to buy from our store but the delivery is not great. The way product images are cropped differently from the online store creates an inconsistent appearance from one to another. All images should be based off the 1:1 ratio like the online store. A timed availability feature would be great too. Being able to set a date & time to release products on the online store is very useful but having to manually post to the shop app is a pain.
April 3, 2024
it just takes some getting used to. and my website can't be loaded to facebook for some reason.
March 20, 2024
July 27, 2023
Okay, so first off, I've never had issues with Shop or customers themselves. I find the idea of getting more eyes on my shop a good thing, HOWEVER... I use a third party app and I noticed that on my Shop store, my wholesale listings are available for people to purchase from. My tags are set up so there is a retail side and wholesale side of my listings, so I'm not sure why people on Shop have access to my wholesale listings. But I need them to NOT be buying from my wholesale. This is going to screw up my inventory.
Hi, thanks for taking the time to review the Shop channel. At this stage, our system for the Shop channel won't respect any wholesale rules that a store may have with their products. Wholesale merchants are also typically automatically not opted into Shop by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). If a merchant would like to still sell with Shop however, and accept the risk of special wholesale product rules in being ignored, they can opt in themselves by installing the app within their Shopify admin. To sum up however, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing. I see how beneficial it will be to offer this feature however, so I'll be sure to pass on your thoughts and feedback to the most relevant development team for their consideration. -Kimi, Shopify Support
June 28, 2023
Hard to tell if people are using the pay over time feature or paying normally. Also what is the difference between shop pay and shop app?
Hi, there. Thanks for getting in touch! To view orders made using Shop Pay Installments, you can follow the steps listed here: https://shopify.link/RWp4. The difference between the two are: Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information. You can check out our help center resource for more information: https://shopify.link/kGdL. The Shop App is a shopping destination and delivery tracking app that's available to customers on iOS and Android. Customers can use the Shop app to track packages, discover new stores and products, make purchases using Shop Pay, and engage with brands. Check out this link for more insight: https://shopify.link/vyar. If you have additional questions or need help navigating the app, you can connect with our support team via the Shopify Help Center for assistance: https://shopify.link/vRnL. -Victoria, Shopify Support.
May 23, 2023
Pretty good but too limited and basic with options for personalising your shop. Also desperately needs the ability to add Metafields to product pages - for example some products we sell take 2-3 weeks to fulfil, there is no way to relay this information without editing the product description every time the item goes in or out of stock on the Shop App unlike our website which uses Metafields to do so
Hi, there. Thank you for your review! I'm happy to pass along this feedback. We're always looking for ways to improve the app and these are great suggestions. This guide can help you customize your Shop store with the available options in the meantime: https://shopify.link/N8L8. -Erin, Shop Support
May 11, 2023
this app would be 5 stars if the reviews were integrated with our Shopify website product reviews. otherwise I am happy with the amount of reviews this generates!
Thank you for your review and feedback! -Emily, Shop Support
March 28, 2023
This could be the best app these legends have made, though still early days. Let's see if it works overtime, and without me having to sell my soul to the data gods.
July 23, 2022
Already breaking and cost me two sales. Let's see what happens with support trying to fix this situation.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
July 5, 2021
I'm getting a 404 error and can't install this onto our store. I have tried multiple times on different browsers.
Hi there, thank you for reviewing the Shop app. Sorry to hear you're experiencing this 404 error, we would really like to investigate this further. I have sent you an email so that we can continue this conversation and troubleshoot from there. Dee, Shop Support
July 2, 2021
Same here tried installing and got the 404 page not found error. Is there anything else I can do? Hope you can help us with this.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support