Shop

Really good idea, still needs to polish details and ad functionalities, but in overall, good experience and right now having good results

Easy to use, easy to install and customise. slick experience for both brand and customers, and excellent customer feedback

I like this app overall. However, it could do better with product delivery dates and card messages. It doesn't provide the necessary fields during the purchase to allow customers to pick delivery dates (for flowers/plants) nor does it offer a field to insert a message for a delivery or a card to accompany the delivery. Because of this glitch, we regularly have to call the customer to get card messages and delivery dates.

We have heard great responses from the customers on the Shop app. As a merchant, it is nice to have the additional channel.

never had any probleme selling shoe on my boutique and all of a soudain received a message that it doesnt meet the requirement to use shop didnt thoug much bc i dont care not being promoted and now they closed my shop due to not meeting requirement Theo from Resell-lausanne.com

Starting to get sales so all good!! My products were included automatically so all easy. I recommend it and hope it continues to grow.

78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?

Pretty good but too limited and basic with options for personalising your shop. Also desperately needs the ability to add Metafields to product pages - for example some products we sell take 2-3 weeks to fulfil, there is no way to relay this information without editing the product description every time the item goes in or out of stock on the Shop App unlike our website which uses Metafields to do so

Amazing! This channel brought lots of traffic to my site and also helped with orders and checkout. I'm happy to see Shop.com compete with Amazon as the margins are a lot better and helpful to sellers to generate income. Thank you!

I am very happy with this app. The number of our orders has increased since we added the app. I would recommend it

I am glad that there is such a cool application, it helps a lot for my business. But there is one problem that reviews are badly collected, it would be desirable to improve this.

so far so good. Just started using this platform and already have a sale. Bit of an issue transferring from ebay due to categories. Same issue transferring to FB shops. Still has ways to work around but will take some time

this app would be 5 stars if the reviews were integrated with our Shopify website product reviews. otherwise I am happy with the amount of reviews this generates!

Wish I could give 10 stars. I had a small technical issue and David in support took his time to understand it, work with colleagues and in five minutes it was fixed. Plus I've had 30% of my sales from the Shop channel so it works. Fantastic guys thank you!

Great for organic traffic. Our organic traffic is increased by 50% after listed on Shop. Moreover it collects the review and published it which is another plus factor. Customers can also track the orders easily. Highly recommended.

Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.

This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......

If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.

The ad campaigns force you into a certain ROAS target. There is not much flexibility there. Also, the ROAS is not accurate because they count shipping and tax as part of the sale. The ROAS should only count for the actual price of the product. Saying a $11.51 sale achieved 599% ROAS when the actual product was $3.60 and the rest was shipping and tax, is incorrect and deceptive. The $1.92 paid for that sale was over 53% of the actual product price. So, the ROAS was actually 188% on that sale. Also, if someone buys something through the ad campaign, and they then cancel the order, you still pay for the sale in the ad campaign. They won't credit you. It should automatically be credited when that happens, in my opinion. Otherwise, you are opening up the retailer to fraud and extra cost. Imagine selling something and paying $10 for the sale through the campaign and then the order gets cancelled. How many of those before you have to stop using the SHOP campaigns? It's OK if you are trying to get new customers, but be aware of these problems under the hood, problems that should not exist.

Who does Shopify think it is that it can just install this app in my store? The absolute nerve. They spend all their time pushing garbage but when you need assistance, where are they? Making sellers jump through hoops and then not providing any assistance. Do not install another app in my store without our express permission.