Shop
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This app has definitely helped me to convert sales and provided my customers with a more affordable way to pay things off over time.
Very easy to use and set up. Have had some great results already especially with more local customers using click and collect option.
i just can copy "egostore" review...xped the same with this app. Someone in i even dont know what country made us having the same "infrangement" or something like that...we removed that 10 products or such on ca catalogue of 6000 and more products and nothing. we cant use this app :(
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
When Shopify said our store has 40% customers came from Shop and invited us to join, we were happy to install this app and tried. We fulfilled all the requirement they listed on page to open store but our store still disable. Once we contacted the CS team to find out the reason, it's all because our store has received an infringement of Shopify’s Intellectual Property policy when we were started using Shopify and the decisions on this are considered final and can not be reviewed. WHAT THE? We were invited to join the channel and then got sentenced to death penalty all in a sudden (not even given a 2nd chance to review) If our shop was not qualify on the first place, why send us invitation to join? My experience conclusion of using this app: What a waste of time!
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further. Best wishes, Brian, Shop Support
I have no idea of the purpose of this app. I have added it to my shop but does anybody actually use it to buy stuff on? We are based in the UK. Maybe it has more prominence in other countries?
Hi there, thanks for taking the time to review the Shop Sales Channel. There are many benefits of using Shop to both businesses. It can improve the shopping experience for your customers and lead to more sales for your store. I have sent you an email giving more details of the advantages of using Shop. Please feel free to respond there with any questions you may have. Looking forward to speaking further! Dee, Shop Support
no use in UK - option for customer to select 4 payments is not available although this is not stated
Hi there, thanks for reviewing the Shop Sales Channel. While Shop Pay Instalments is not yet available in the UK, there are many benefits of using Shop to reach your customers and improve their shopping experience. I have sent you an email so that I can share the advantages with you in more detail and answer any questions you may have. Looking forward to speaking further! Dee, Shop Support
I'm not using it for a long time... Just few weeks, that's all... I can't say too much about it's functionality yet as it's not enough time to dig deeper into app... Maybe in few months time I will be able to update the review with more details and what I can say for now: The app is working, opening the app I can see that it generates sales while it's free... What else should I say here? So far I can't say a bad word about this app, generates sales, showing some followers... this all works slowly towards growing brand I will definitely recommend this app as today www.PierreFrancis.co.uk
Can't seem to install it. I click on the "Add App" button and it goes blank! Please help out so I can install this for my store!
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly look into this further, I have sent you an email so we can start to troubleshoot this. Looking forward to assisting you. Dee, Shop Support
I'm getting a 404 error and can't install this onto our store. I have tried multiple times on different browsers.
Hi there, thank you for reviewing the Shop app. Sorry to hear you're experiencing this 404 error, we would really like to investigate this further. I have sent you an email so that we can continue this conversation and troubleshoot from there. Dee, Shop Support
Same here tried installing and got the 404 page not found error. Is there anything else I can do? Hope you can help us with this.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.
Same Error message as everyone else when installing today. Error message is 404 on the store page, not the the dashboard.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.
Hi, Tried to install the app, unfortunately, got the same 404 error that everyone else. Looking forward to the error getting fixed and try the app again. Thanks.
Hello, we appreciate you taking the time to review the Shop app. We can absolutely take a closer look into this. I have sent you an email so that we can continue this conversation. Looking forward to helping you with this! Dee, Shop Support
Hi! I tried installing this on my shopify site today and it just kept rolling to a 404 not found page on my site. Would appreciate some help with this. Thanks!
Hey there, thanks for taking the time to review the Shop app. This is something we can certainly look into. I have sent you an email so that we can continue this conversation. I'm looking forward to supporting you with this! Dee, Shop Support
HI! When I try to install the app its goes directly to my 404 page not found. Not sure why? Can you help?
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
Our customers use Shop Pay and a growing percentage are showing interest in using the Shop App. We love having the ability to update our profile, manage product availability, and see performance data as it relates to the Shop platform.
I installed the Shop app a week ago. My business is still not showing up on the app. I have called in twice and talked with two different support people. The issue has not been resolved.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.
Installed app nearly a week ago and it's still not showing in search or on the app. We have tried to email support and no reply back to us.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more then happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Dee, Shop Support
Updated: Initially the app would not show our brand. I contacted SHOP support who took a few weeks to respond (to my negative review). It is now working.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.
Setup everything as needed. Store not appearing in Shop App. Please help!!! Not sure how to proceed as there is no contact info.
Thank you for writing your review and I'm sorry to hear that you're not able to see your store in the Shop app. Please be aware that it can take up to 24 hours for your store to appear in search results after you have set everything up, but there are other things that may prevent your store from appearing. Your store must be on a paid plan, be using Shopify Payments to process payments, and have Shop Pay enabled. You'll also want to make sure that you have made products available to purchase on your store and that the password page is disabled. More information on eligibility criteria can be found here: https://bit.ly/3gdrtv4. If you believe you meet all of the criteria listed above and have set up everything correctly, but are still not seeing your store appear, please reach out to our support team directly: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your account and take a closer look at why your store may not be appearing. -Victor, Shopify Support
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