Shop

Perfecte hulp app ben er heel blij mee. Ik kan doen wat ik moet doen.

good experience

Shop product eligibility and taxonomy handling needs urgent improvement for merchants selling paintball, airsoft, gel blaster, and foam-blaster-compatible sporting goods. Around the same period Shop moved further into AI/agentic shopping experiences, my store saw roughly a 30% sales drop, while many products were over-classified as prohibited or weapon-adjacent. The issue is not just individual product wording. Shopify’s standardized category system appears to route paintball, airsoft, and gel blaster products into Hunting & Shooting, then Shop eligibility may treat that category, product images, or trigger words as a weapon signal without enough store or product context. Some affected products are not firearms, firearm parts, ammunition, explosives, or combat equipment. They include sporting/recreational items such as paintball air tanks, hoses, regulators, BBs, batteries, paintball marker parts, airsoft internal repair parts, and even parts that can fit foam-launching products like Nerf-style blasters. It is unacceptable to implement this level of automated classification without a clear reclassification path, a dedicated product eligibility appeal process, or meaningful support access. The Get Support path routes back to general Shopify Support, and support appears unable to directly escalate or resolve Shop taxonomy/product eligibility issues beyond submitting feedback. Shop needs a real manual review process, clearer non-firearm categories for paintball/airsoft/gel blaster products, and a way for merchants to correct over-classified products without mislabeling their catalog or removing necessary brand and compatibility information customers rely on.

> Minha experiência com a Shop foi positiva. A plataforma é fácil de usar, o processo de compra é simples e o acompanhamento dos pedidos é claro e eficiente. Gostei das notificações de atualização e da organização das informações sobre os envios. Como sugestão de melhoria, seria interessante oferecer mais opções de personalização das notificações e tornar algumas informações de rastreamento ainda mais detalhadas. No geral, estou satisfeito com o serviço.

hyprrbaric chambers

got some sales from this unexpectedly

Its very helpful

As a small business owner, Shop has been a valuable tool for helping customers discover my store and shop with confidence. I've seen increased visibility, more orders, and a smoother checkout experience for my customers. I especially appreciate how easy it is for customers to follow my shop, track orders, and find products they may have otherwise missed. Overall, Shop has been a positive part of growing my business.

top shopping experience

The ROAS is so absurdly small it's not worth it. I would LOSE money to advertise.