Shopicial ‑ Community Forum
Build a social network with your brand, allow Paid Memberships
Rating
4.1
feedback
15
chart
#3,167
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
20%
-
Less than a month
40%
-
Less than a year
20%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the platform that allows direct communication between customers and the support team. Quick responses and fixes to bugs have been highlighted as strengths of the app. Users also like the wide range of functionalities and the ease of use once they figure out the interface. However, there are significant negative aspects as well. The most common complaint is the lack of responsive customer support. Many users have mentioned difficulties in getting timely responses or any response at all from the support team. Issues with functionalities not working as expected, bugs hindering usage, and challenges in contacting support have been major drawbacks for users.
Highlights
Review RSS Feed
All reviews
June 20, 2025
This app gives us a platform where customers can communicate with each other and with us directly. I encountered some bugs with the custom login URL, contacted the support team and they responded and resolved it surprisingly quickly. Highly recommended!
Dec. 3, 2024
This is the first time I have EVER posted a negative review. I have had this app on my site for over a year and I can not upload any images from my phone. I have contacted Support several times to never get a reply. It seems to be an issue with all Android phones. I have tried Apple phones with no issue. Both my Samsung Fold and Flip... neither one can post on this site. It is insulting that they continuously charge me every month but can't even reply to an email. They will more than likely reply to this with a series of "to dos" but trust me I have done them all. I have sent a message through your customer support page. I have all my permissions turned on in the phone. You name it, I have thought of it. I have had more than 10 people to test and all the Samsung phones have an issue posting.
Aug. 1, 2024
After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!
June 18, 2024
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing. Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service. Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app. We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns: 1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX] 2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861] 3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues. To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience. Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs. [https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB] I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
Jan. 24, 2023
The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.
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