Shopicial ‑ Community Forum
Build a social network with your brand, allow Paid Memberships
Rating
3.9
feedback
36
chart
#3,286
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
31%
-
Less than a year
50%
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More than a year
11%
Reviews Summary
The reviews for this Shopify app are quite mixed. Some users praise the app for its wide range of functionalities, affordability, and ease of use. They appreciate features like professional social forums, access to API and webhooks, customization options, and quick support responses. However, there are significant concerns raised by other users regarding poor customer support, unresolved issues post-purchase, lack of timely responses, and difficulties in contacting the support team. Some users faced challenges with payments, login issues, unresponsive support, and issues with Google ads after using the app. Despite its potential, the app's reputation is affected by these negative experiences, leading to mixed reviews from users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 22, 2024
Hi. I think your app is useful. I paid for regular services with Shopify and for new app development with PayPal. I am about to launch my brand. Could you please reply to my email? I have sent several times over the past few days and have not received a reply. I've already printed out and prepared the community url as a QR code, but I'm so confused because I haven't received a reply to my email.
Aug. 1, 2024
After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!
June 18, 2024
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing. Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service. Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app. We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns: 1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX] 2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861] 3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues. To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience. Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs. [https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB] I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
April 5, 2024
This app is really really amazing! I have never seen such a big service for such a little price. You get first of all access to a professional social forum but you also get access to the api and webhooks, which is giving you endless of opportunities. You have a sustom css and custom script section. In my case I could integrate a lot of things and even change the html structure with js. Support also answers really fast. I’m really impressed!
Jan. 7, 2024
The Shopicial community forum is exactly what I'm looking for to build an online community for my brand. It's easy to set up, and the app support is helpful. They usually respond within 24-48 hours. I'll update my review in a month based on my experience.
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