Shopicial ‑ Community Forum
Build a social network with your brand, allow Paid Memberships
Rating
3.9
feedback
35
chart
#2,687
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
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Less than a month
31%
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Less than a year
46%
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More than a year
14%
Reviews Summary
The reviews for the Shopicial app are mixed, with both positive and negative feedback from users. Positive aspects include the app's extensive customization options, professional social forum, access to API and webhooks, fast support responses, and ease of use. Users appreciate the ability to integrate various elements, change HTML structure, and create a community platform easily. However, negative feedback revolves around issues with support responsiveness, difficulties in tracking support requests, problems with Google AdWords integration, and challenges with payments and logins. Some users also mentioned issues with displaying comments, lack of response from support, and concerns about the impact on Google ads.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing. Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service. Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app. We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns: 1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX] 2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861] 3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues. To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience. Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs. [https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB] I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
April 5, 2024
This app is really really amazing! I have never seen such a big service for such a little price. You get first of all access to a professional social forum but you also get access to the api and webhooks, which is giving you endless of opportunities. You have a sustom css and custom script section. In my case I could integrate a lot of things and even change the html structure with js. Support also answers really fast. I’m really impressed!
Jan. 7, 2024
The Shopicial community forum is exactly what I'm looking for to build an online community for my brand. It's easy to set up, and the app support is helpful. They usually respond within 24-48 hours. I'll update my review in a month based on my experience.
Nov. 18, 2023
Jan. 24, 2023
The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.
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