Shopicial ‑ Community Forum
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3.9
feedback
36
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#3,286
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Jan. 24, 2023
The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.
Nov. 30, 2020
We are having the same issue as the review below. We installed the app and removed it and now we are no longer allowed to run google ads, they keep getting rejected. Its been a couple weeks and we have had no resolution. This is becoming detrimental to our business and we need a solution.
Hi, I am sorry to hear that. We have removed the feature that uses that JS file from this app. You can run ads on Google and Fb as well. Everything should work well now.
Nov. 9, 2020
Our store set up a free trial with Shopical back in September and almost immediately deleted it as it did not meet our needs (a public community not gated by login). However, ever since then our FB Ads account has been getting blocked for spam because they associate us with this link: https://cdn-a.shopicial.com/js/shopicial.min.js?shop=XXX.myshopify.com We need all references to Shopical deleted so we can continue to run ads. Ads are how we bring in new customers to the business and we are suffering financial loss. I tried emailing the listed support [email protected] and it bounced. I would stay far away from Shopical if you run any paid social.
Hello, I am sorry to hear that. Since you removed the app, all JS files from the app will be removed as well. Our email provider has been having problems for a while of times recently. Now it is working fine. In all cases, you can contact us using the contact form inside the app. It uptime 100%.