Shopicial ‑ Community Forum
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include quick responses from the support team, easy customization, and the ability to create a platform for customer communication. On the other hand, negative themes include issues with customer support responsiveness, bugs affecting functionality, and difficulties in canceling subscriptions. Some users also faced challenges with integrating the app with other services like Google Ads. Overall, the app shows potential but needs improvements in customer support and bug resolution to enhance user experience and reliability.
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The app has too many bugs that happen often. We got a good amount of users in it, but they kept reaching out to us saying they couldn't post, or that the site was down. We paid for the year upfront under the understanding the app would work well... after it failed repeatedly, we asked for a refund for the remaining year, which was denied. If the app works properly and we choose not to use it anymore it makes sense to not refund us the money... but we HAD TO stop using the app due to the amount of issues that happen often. If you want your brand to seem reliable... don't use this service.
Thank you for sharing your feedback. I am truly sorry to hear about your frustrating experience with the platform and the issues you've encountered regarding post delivery and uptime. I want to clarify a few things that might help explain what happened, as well as offer a solution: Posting and Spam Filters: Many posting issues are tied to the settings in the admin panel (such as restrictions on unverified users or automated spam blocks). We use third-party services like Akismet to filter spam. Occasionally, these services can misidentify normal posts as spam and temporarily disable an account. When this happens, a notification email is sent to the forum admin, who can easily review and reactivate the user/post directly from the admin panel. Uptime and Technical Issues: We want to look closely at why you experienced repeated downtime. Our team is committed to reliability, and we want to investigate exactly what went wrong with your specific setup. Subscription Plans: We offer a live demo and a free trial so teams can thoroughly test the forum before committing. We also offer monthly billing for flexibility, alongside our discounted annual plans. While our standard policy generally covers the agreed-upon term, we completely understand your frustration given the disruptions to your community. Our Support Team wants to make this right. Please reach out to us directly at [[email protected]]. We want to help resolve any outstanding technical problems, and if you still decide to leave our platform, we would like to discuss a special arrangement/goodwill gesture regarding your account. Thank you for your patience, and we hope to have the chance to mend this relationship.
I couldn't find the option to cancel the subscription after signing up. It's a really shady design.
Hi there, we’re sorry for the frustration! To clarify, all Shopify app subscriptions are managed directly by Shopify. To cancel, you simply need to delete the app from your Shopify admin 'Apps' list, and all future charges will stop automatically. You can find a step-by-step walkthrough of this in the Support page of your Shopicial admin panel. We’re always looking to improve, so thank you for the feedback!
This app gives us a platform where customers can communicate with each other and with us directly. I encountered some bugs with the custom login URL, contacted the support team and they responded and resolved it surprisingly quickly. Highly recommended!
This is the first time I have EVER posted a negative review. I have had this app on my site for over a year and I can not upload any images from my phone. I have contacted Support several times to never get a reply. It seems to be an issue with all Android phones. I have tried Apple phones with no issue. Both my Samsung Fold and Flip... neither one can post on this site. It is insulting that they continuously charge me every month but can't even reply to an email. They will more than likely reply to this with a series of "to dos" but trust me I have done them all. I have sent a message through your customer support page. I have all my permissions turned on in the phone. You name it, I have thought of it. I have had more than 10 people to test and all the Samsung phones have an issue posting.
After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!
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