Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
1,905
chart
#6,645
All reviews
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Feb. 6, 2023
Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails. I reached out to support, and chatted for almost an hour, trying to sort it out. They said it looked like everything was set up correctly, but still didn't work. They said they needed more time to look at the problem. Which was fine. Long story short another guy from support reached out but was no help. After sending support 3 more messages over a 5 day period, no one has even gotten back to me with any sort of an update! Not even to say, "hey we're still working on" Nothing! I can't launch my website until this is sorted out and it's been a week now since I first flagged it with support. Not happy. I understand it's free, but if you can't help me sort it out, just let me know so I can delete the app and move on and find one that works. I normally don't leave bad reviews, but this is extremely frustrating!
Thank you for taking the time to share your review with us. I absolutely understand your frustration with the app not completing marketing campaigns or working as expected. While it has been some time since you left your review, this is something we would like to personally follow up with. If you were not able to resolve this, can you please connect with us via this direct link (https://bit.ly/2AWw5VA)? We look forward to assisting you and ensuring this does not occur again. -Olivia, Shopify Support
Jan. 31, 2023
Glitchy - keeps crashing and logging me out every few minutes. Also it doesn't bulk send, it sends in batches over a number of hours meaning some customers receive the email after everything has sold out.
Thanks for your review. This is something we'd like to help you with, so if you're still experiencing glitches and crashes, please contact us at https://bit.ly/2AWw5VA - Felipe, Shopify Email team
Jan. 6, 2023
Ok, wait. I'm TRYING to use this but it doesn't look like I can import my mailchimp email list?? And then, I have to send in SEGMENTS? Is this only for people who have > 1,000 subscribers? Super frustrating!!
Hey, there! Thanks for leaving a review. You can import your Mailchimp contact lists by following the steps here: https://bit.ly/3EznW7z, which will include whether or not they've opted in for email marketing. Additionally, you can absolutely use the app with over 1000 subscribers, but when emailing lists largest than this the system will send emails in batches to avoid the system being flagged as spam by your customers' email services. I trust that's helpful, but feel free to get in touch with our support team should you have any more questions. - Brie, Shopify Support
Jan. 6, 2023
Shopify has some work to do with this app.... Not that impressed at all. Apart from not being able to mail more than 1000 mails in one go, it lacks many other basic features. Brush up on this already. Very frustrating that we have to send in segments... WE WANT TO MAIL ENTIRE LISTS!! Dont you guys want to make extra cash when we go over the available Free quota? You limiting us from reaching our databases and reducing our sales conversions. Ridiculous.
Thank you for taking the time to write a review. I can definitely appreciate how helpful these features would be, and I'll be sure to share your feedback with the relevant team. Thank you. - Brie, Shopify Support
Nov. 18, 2022
DO NOT INSTALL if you have multilingual site. After installing you will lose abandoned cart email you had before installation. This app shouldn't be able to be installed on multilingual setups. Is there even a way to get my previous multilingual automation emails back?
Hi, there. Thank you for leaving a review for Shopify Email. I'm sorry to hear about this situation you've experienced. When setting up email automatics within Shopify Email, enabling the automation for abandoned carts will override the email notification that would have been created in 'settings > notifications'. There is a prompt mentioning this before agreeing to set up the automation. The email template available to you once opted into the Shopify Email automation can be edited, but will only be sent in the language in which you write the email's content. I recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so they can look into reverting back to your previous notification set up so you can use the emails that you were previously. -Imogen, Shopify Support
Oct. 1, 2022
I can’t use it because only available for Shopify plus… seriously if you want to promote for only new customers then say to your small business customers a goodbye
Hey, there! Shopify Email is available to any merchant on any paid Shopify subscription plan that has the Online Store sales channel. As long as you are set up with an Online Store, you do not need to be on the Plus plan to use Shopify Email (see details on the requirements here: https://bit.ly/3gZf7La). I hope that clears things up! Feel free to reach out to our Support team any time for further questions. - Brie, Shopify Support
Oct. 28, 2022
Why are you still not supporting multilingual websites? Shopify Multilingual API has been out for 2 years and this is a native application from SHOPIFY. You are pressing shopify store owners to use the new marketing automations (abandoned cart, checkout, product page, welcome email...) but still all the template sections inside the Shopify Email creator are only available in one language (the main one). With the actual situation, we can not use the new automations, we can not use your sections, basically everything is not usable. I have been waiting and waiting, but still nothing from shopify, no feedback.
Thank you for writing your review and for providing us with your feedback on how Shopify Email can be improved. I can understand completely why having more language and translation options would be helpful for your business, and I will be sure to pass your comments onto our development team for review. We appreciate you taking the time to get in touch. -Victor, Shopify Support
Sept. 11, 2022
Worst email app on the store, only thing it's got going for it is that it's cheap & can do flows but tbh it needs to be cheap now that shopify is taking fee's from all 3rd party transactions including buy now pay later services which already take too much. Moving the abandoned cart emails into this app while it is so half baked has me angry, I had an awesome template but now it's gone as you guys are forcing us to use this. I can't make anywhere near as good of an email in this app as I could using OrderlyEmails: Email Templates and just pasting the code into shopify. This app can't even size images properly, recommend products or display dynamic discount codes to draw a customer back. Such a lack of customization, lack of social networks you can list in your footer. The footer is just plain terrible tbh. Stop rolling this out until it's actually a good app!
Hi there, Titan Pop Culture. Thanks for taking the time to leave us a review for Shopify Email. I'm sad to hear that the recent changes made to emails and automations haven't been something that you've been able to get value from. Having greater customization of your emails, and using your own custom templates, is incredibly helpful for merchants that want to have greater control over their marketing and branding emails. I've gone ahead and passed this review to our Product Team for their consideration, and also made a feature request to ask for greater customization options in the future. I can't outline when these requests may be added, but you can rest assure that they're now on the team's radar. Thanks again for your review. -Imogen, Shopify Support
May 11, 2022
I am very disappointed. I was so happy to move from Mailchimp to this app as it was much simpler to use and the overall look was much more modern. Building my montly newsletter that has number of section in it I basically got to a stage where I had done about 1/3 of the email and I was shown an error saying I had used up all the sections and I can't add any more sections. I will now have to find another app that will let me write longer emails.
I am sorry to hear that you came across some issues while designing your newsletter through Shopify Email but we thank you for taking the time to share your feedback with us here. There is currently a limit of 20 sections for email templates, which is in place to help prevent merchants from creating email templates that are too long. Some email providers (such as Gmail) will clip messages after a certain point. Nonetheless, the feedback you have provided has been shared and discussed with our development team and this may change in future. If you're still interested in using Shopify Email and would like some assistance in getting a template set up, please feel free to contact our support team directly for help: https://bit.ly/2AWw5VA. -Victor, Shopify Support
May 10, 2022
please fix the emails that get cancelled due to unsubscribes, we cannot resend emails as we don't know who has received the original email without looking spammy!
Thank you for writing your review and for sharing your feedback for the Shopify Email app with us here. I can certainly see why having increased transparency for sent emails would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Feb. 1, 2022
Produkt einfügen funktioniert nicht. Habe alle Browser durchprobiert, kein Chance. Was ist da los?..
Jan. 3, 2022
As much money as Shopify earns, they could have spent some time developing an actual quality email app...
Hey, there. Thank you for taking the time and sharing this feedback with us. We'd be happy to pass any suggestions or feature requests along to our development team, please let us know by visiting the Shopify Help Center (https://bit.ly/3cJkx8V). Cheers! -Elias, Shopify Support
Nov. 29, 2021
beyond pissed off. been sending emails, and to find out we can only send 5 emails every 7 days. Are you serious and its cyber monday and we can not send emails
Hi, there. Thank you for taking the time to leave this review and provide us with your feedback. We are sorry to hear you ran into issues with our app, especially during a time period like Cyber Monday. To clarify, if you reference our Shopify Email FAQ page here https://bit.ly/3d3a7jx you will see that, You can send a maximum of five campaign activities per week and this resets every seven days at midnight UTC as you noted. However, Each activity allows you to email up to 40,000 subscribers per campaign. I hope this clears things up for future campaigns. Thanks again for your feedback! -Marty, Shopify Support
Nov. 29, 2021
I thought the app worked well till I decided to run reports. Reports showed no info for me apart from the fact that everything was 0: 0 emails reached, 0 emails opened, etc. Is there a problem with the app?
Hi, there. Thank you for taking the time to leave this review, we are sorry to hear you experienced this issue. It is tough to determine if there was an issue with your campaign activity or if this could be just a delay for the metrics to appear since it can take several hours to send full information. This is referenced in our Shopify Email FAQ guide here: https://bit.ly/3d3a7jx. Therefore, I would recommend reaching out to our support team directly https://bit.ly/2AWw5VA so we can take a closer look into this with you. Thanks again for your review! -Marty, Shopify Support.
Nov. 23, 2021
This app is cheap and so are the delivery of my emails. I sent out a email blast for Blackfriday and the app decided to stop after 50% and tells me that it stopped because there where some peoples that did unsubscribed. Also it's reporting feature is extremely cheap only sending info and clicks but no results like add to carts or sales. As I said cheap yes but this does more damage to our brand than help.
Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We do cancel some campaigns that receive high signals that the subscribers do not like the emails they are receiving. That said, I would recommend reviewing our Best practices for Shopify Email (https://bit.ly/3cNEACe) to ensure you do not run into this issue in the future. Thanks again for your review! -Marty, Shopify Support.
Nov. 10, 2021
Really bad experience. Basically at some point of time no email started going through. Shopify would send out 5% and stop sending. I wrote to support. They've recommended sending to the "most engaged" latest customers. This did not work. Open rate was next to thing. They've send learning me videos. Nothing worked. The reason turned out to be lack of basic functionality, which would lead to your email list getting slowly poisoned. Shopify does not allow you removing bounced emails or the ones that mark you as spam. At some point of time your email database becomes filled with old emails that cannot get delivered. This leads to lower delivery rates as email systems start to think you are spamming. Then Shopify will see that your open rates are low as you get into spam folders, etc nad Shopify stops sending out emails. The solution has been to install a One Email marketing app. Segment my list into 1k segments. Constantly talk to One support as my sending would get blocked due to high complaint/bouncedback rated ....it took me just a month to clean my emails out. I've tested sending emails after this on Shopify and omg - 30% open rate and it's all delivering. To sum up: poor customer service, 100% lack of knowledge, no solution to the issue - basically "figure it out yourself". What can Shopify do about it? Allow clients to unsubscribe bounced emails and whoever has marked your messages as spam. This will leave email list clean and healthy. Simple.
Hi there. Thank you so much for your review and for providing us with this feedback. We are sorry to hear you have been experiencing these issues, but I am delighted to share that our development teams are currently working on this. Although I cannot share a definitive time frame for this, I would be happy to provide this further feedback to our team to let them know this is still something to look into further. In the meantime, for some further context, Shopify email automatically removes bounced emails from a subscriber list so we don’t try sending them out again. Also when a subscriber unsubscribes, we also won’t be sending them the email again. I hope this provides you with some further context to how the app currently functions, thanks again for taking the time to leave this feedback! Marty, Shopify Support
Nov. 5, 2021
The only sure thing that's great is that the merchant gets 2.5K emails, but you know what's so terrible about the shopify email? You cannot email your customers in the event there are refund concerns, delivery questions, or just emailing them to resolve any kind of issue. And the craziest part about this issue, the customer was refunded their FULL AMOUNT for their order, but shopify still kept the processing fee. I don't know whether to laugh or slap myself. Perhaps both while scrapping this app altogether. You know how much confusion and frustration has been experienced, and not to mention the inconvenience. All that money taken in, and we can't even get any extra tiny perk that would assist in bringing in more business. Just WOW!
Hey, there. Thank you for taking the time and sharing this feedback. You can use Shopify Inbox (https://bit.ly/3o7hdZz) to chat with your customers when they are on your store and if they leave the store, then it will send the reply via email, As for emailing customers directly, you can send emails directly through the order (https://bit.ly/3bTmgXN) from your admin. That being said, though the decision to keep the processing fee is made by our banking partners - we can see how important this is to you and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support
Sept. 30, 2021
No useful analytics make this a pretty bad system. No way to see who is opening, clicking, bouncing, or unsubscribing. No way to see who got email and who didn't if there is a problem. No way to clean up my lists. No way to improve engagement when I can't actually see which customers are engaging and which ones aren't. It feels bad on purpose - like Shopify wants us to take our business elsewhere because they don't want to be bothered with this. If that's not the case, please fix it asap.
I'm sorry to hear that the inability to track the metrics you've cited has made using the Shopify Email app a negative experience for you, and can appreciate why this lack of transparency is frustrating. I know that many merchants using Shopify Email have asked for this and this is something I hope we will develop in future to make things easier for our merchants in terms of driving successful marketing campaigns. I will be sure to submit your feedback to our development team and thank you for reaching out to us and sharing your experience with us here via your review. -Victor, Shopify Support
July 27, 2021
It's like they haven't even beta-tested it yet. I have constant problems every time I try to do anything, can't send to more than 40k at one time, campaigns getting stopped for no reason, no automation sequences. . . etc. It's like it was set up by people that have never used an email service. It will be good one day, but today is definitely not that day.
Thank you for writing your review and for sharing your experience using Shopify Email here. I can appreciate your frustration with some of the current limitations of the app and will be sure to pass your comments onto our development team who will continue to build and develop Shopify Email over time. If you're still interested in using Shopify Email but are experiencing bugs, please contact our support team directly as this may be something we can help with. Our team can be contacted 24/7 through our Help Center: https://bit.ly/2AWw5VA. -Victor
June 9, 2021
Hi I can't setup an automated newsletter using this app. Please help me to set it up. It only shows the option to send or schedule. But we want to send an email as soon as anyone subscribes to our newsletter automatically but that's not available.
Hey, there. Thank you for reaching out. We have a step-by-step guide that can help with setting up Shopify Email (https://bit.ly/3A4tfb2) and automations (https://bit.ly/3x0T3mK). However, if you need further support, our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to start a support request. Cheers! -Elias, Shopify Support