Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
1,905
chart
#6,645
All reviews
Rating Breakdown
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Sept. 20, 2024
The formatting options are woefully behind other email apps. The lack of ability to format the text like custom fonts etc. Basically the email design formatting should be consistent with the pages formatting.
Sept. 16, 2024
Haven't launched my site yet but it looks like automations work well. Although I have difficulty following the logic, hierachies and jargon as I'm used to other systems.
Aug. 6, 2024
Application suddenly throttling emails, not providing marketing reports data and taking days for test emails to come through. Support is every 24 hours and a solution hasnt been found.
Hey there, thanks for the review. If you have an issue with the Shopify Email application throttling the emails that you are attempting to send, we will need to take a further look to advise next steps. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/5bNx. If you are currently in contact with our live support about this situation, you may be able to ask for an update by responding to the most recent email that you received regarding this. This will notify the corresponding team to provide you with an update. -Ollie, Shopify Support
July 25, 2024
I think shopify should have more options to custom emails and make it simple. I feel like the emails are limited to artistic details and abilities to create fun emails that catches the eye.
July 21, 2024
Al momento la experiencia ha sido de descubrimiento y muy agradable. No me gusta que cobren el total de la mensualidad mientras trabajo el montaje de la tienda.
May 31, 2024
Pretty simple to learn how to create and send emails. There are a few templates to help get you started but with a blank template you can create your own content. The only downfall about the email app is that the recipients of my store's emails, don't actually see my company email address if it's a third party email address. The recipients see shopify's default email assigned to the store which consists of words and numbers that's something like "[email protected]" that's not very professional or convincing looking. I really do not want to rebrand a new email but may have to as to prevent the funky default shopify email address. I'd like to see Shopify allow third party Gmail accounts to integrate seemlessly with their email app so you don't see their strange default email address.
Hi there, thank you for your review. I am not sure if this is expected behaviour at this point as merchants should be able to set their own email address as the sender email listed, so I would recommend touching base with our support team to see if this can be avoided: https://shopify.link/vRnL. We appreciate you taking the time to share your feedback with us. -Victor, Shopify Support
May 28, 2024
Mon Expérience avec Shopify Email Lorsque j'ai commencé à utiliser Shopify Email pour ma boutique en ligne, j'étais un peu sceptique quant à son efficacité, mais il s'est rapidement avéré être un atout précieux pour mes campagnes de marketing. Simplicité et Accessibilité La première chose qui m'a frappé avec Shopify Email, c'est sa simplicité. L'interface utilisateur est très intuitive, même pour quelqu'un comme moi qui n'a pas beaucoup d'expérience en conception graphique ou en marketing par courriel. Le processus de création d'un courriel est fluide grâce à l'éditeur glisser-déposer. J'ai pu créer des courriels esthétiques et professionnels sans effort. Modèles Personnalisables Les modèles fournis par Shopify Email sont variés et bien conçus. J'ai particulièrement apprécié la possibilité de les personnaliser pour qu'ils correspondent parfaitement à l'image de ma marque. Ajouter des produits directement à partir de ma boutique Shopify aux courriels a été un jeu d'enfant, ce qui a grandement simplifié le processus de promotion de nouveaux produits ou de soldes. Automatisation et Segmentation L'une des fonctionnalités les plus puissantes que j'ai trouvées est l'automatisation. J'ai configuré des campagnes automatisées pour les paniers abandonnés, les remerciements après achat et même pour les anniversaires des clients. Ces courriels automatisés ont non seulement permis d'économiser du temps, mais ils ont aussi amélioré l'engagement et les ventes. La segmentation des listes de contacts m'a permis de cibler plus précisément mes campagnes. Par exemple, j'ai pu envoyer des courriels spécifiques aux clients qui avaient acheté certains types de produits ou à ceux qui n'avaient pas fait d'achat depuis un certain temps. Analyse et Rapports Les outils d'analyse intégrés sont très utiles pour suivre les performances de mes campagnes. Les rapports détaillés sur les taux d'ouverture, les taux de clics et les conversions m'ont donné des insights précieux sur ce qui fonctionne et ce qui ne fonctionne pas. Grâce à ces données, j'ai pu ajuster mes stratégies pour maximiser l'impact de mes courriels. Support et Ressources Chaque fois que j'ai eu une question ou un problème, le support client de Shopify a été réactif et utile. De plus, la documentation en ligne et les ressources communautaires ont été des sources précieuses d'information et de conseils. Conclusion En conclusion, mon expérience avec Shopify Email a été extrêmement positive. C'est un outil puissant qui m'a aidé à améliorer la communication avec mes clients et à augmenter les ventes de ma boutique en ligne. Je le recommande vivement à tout commerçant utilisant Shopify qui cherche à optimiser ses campagnes de marketing par courriel. note 8
May 9, 2024
It's decent enough to use, but I would like more ability to better customise fonts, colours, and the general theme of emails. In particular, changing colours of text and hyperlinks to be our house colours is time-consuming and doesn't work very well.
April 29, 2024
We really love Shopify platform and their email are useful... BUT i will be honest their email system is not the greatest and their competitors when it comes to email marketing are out doing them! Shopify doesn't have much room for creative emails. As its a shopify platform with a shopify email iv'e always wondered why they do not have video options or GIF or moving features inside their emails but other platforms do? This is sad as the best thing is as a company is to limit the amount of platforms we use to not build clutter but it looks like it might be an options
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
April 18, 2024
vorrei poter inviare una mail ad un singolo cliente utilizzando l'app mail così che resti lo stile del mio brand e che si possa inserire facilmente il prodotto o lo sconto da proporre al cliente . io non ci riesco magari sbaglio per il resto mi trovo molto bene grazie
April 13, 2024
April 10, 2024
Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time. Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.
April 5, 2024
It's OK, but I'd like more customization options and a better interface, everything feels too limited and simple. Does the job for short simple newsletters.