Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
2,117
chart
#8,554
All reviews
Rating Breakdown
Review RSS Feed
June 29, 2020
I tried to use it in lieu of G-Suite or Office but it seems super clunky that way. I was hoping to send individual emails to prospective clients, but you have to draw from a list of already subscribed members. If you people, it doesn't seem to allow you to select individuals, only lists and lists only seem to come from those that subscribe on Shopify (vicious circle). Seems like a lot of work to do something simple like send individual, not automated emails. The system seems fine for broadcast emails and newsletters.
Using app
3 months
Total reviews
1
Average rating
2.0
Hey there! Amy here from Shopify, I just wanted to take the time to thank you for leaving us a review. In terms of not being able to send individual emails, that is expected. The Shopify Email app is meant to allow you to send out bulk, marketing emails. I would love to hear more about changes you would like to see in the app. I'm going to send you an email so I can gather more information from you. Amy l Shopify
June 27, 2020
Pretty basic, half the time my subscribers don’t get emails. Missing heaps of important info. Definitely need to download something more professional.
Hey there! Amy here from Shopify, I just wanted to take a minute to thank you for taking the time to leave us some feedback. Honest feedback from users like yourself is truly what helps us improve. I would love to hear exactly what you feel is missing so I can pass it along to my developers. I'm going to send you an email to open up communication. Amy l Shopify
June 23, 2020
I think this is great for showing your products, but theres missing very important features such as the creation of Signup forms for new visitors.
Hey there! Amy here from Shopify, thanks for the valuable feedback. I would love to talk to you about how you can implement a signup form for new visitors. I'm going to send you an email so we can chat more about this. Amy l Shopify
June 15, 2020
Five stars for being there, but 1 star for content. It appears to allow limited content and links...
Hey there, Claire here from Shopify. Thank you for taking the time leave us a review. Our team are constantly working to improve the app and add functionality to suit our merchants needs, and I will be sure to pass on this feedback to our team. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on features you would love to see I can pass this on to our developers too. Claire l Shopify
June 14, 2020
It seems functional enough, but the editability of the email body is subpar. I would love to be able to use it but I do not want to sacrifice the look of the email for something a bit more integrated. I cannot even add 2 columns to the thing. Using it would make my life so much easier seeing as we send out weekly emails updating customers on what products got moved into the sale collection. But we sell small products and having 7 big images that take up the full width is beyond excessive.
Hey there, Claire here from Shopify. Thank you for taking the time to share your detailed review and for the feedback on how the app could work better for your business. It is very much appreciated and super helpful to other merchants as well as our team. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team, as well as anything else you may want to add. Claire l Shopify
June 2, 2020
Very basic email app. It's fairly easy to use but wish there were more tools like automating welcome emails or scheduling them.
Hey there, Claire here from Shopify. Thank you for taking the time leave us a detailed review. I'm a glad to hear you found it easy to use, but can totally understand wanting more functionality for your business. Our team are working to improve the app and add functionality to suit our merchants needs, so I will be sure to pass on this feedback to our team for future updates. I'm going to follow up with you in an email so if there is any further feedback on features you would love to see I can pass this on to our developers too. Claire l Shopify
May 27, 2020
So, if you are a small business and just want something that will ping out a basic email to your customers then this is for you .. However, if you actually care about your communication with customers and require a decent level of customization and control then stick with a dedicated 3rd party app .. We would have loved to streamline our email into shopify but sadly with the functions as they are it just wont happen .. Mailchimp .. my business with you is safe for now .. Mike, Co-Founder www.RocknRomanceVintage.com
Hey Mike, Amy here from Shopify. I appreciate the feedback. I would love to hear more about what features you feel are missing and what can be changed/improved so that I can pass the details along to my developers. I'll shoot you an email to open up that communication! Amy l Shopify
May 17, 2020
DON'T WASTE YOUR TIME ON THIS APP RIGHT NOW. First email got 30% opens, then got restricted for trying to send a 2nd email with a few days? No ability to filter by opened / not opened so don't understand how else I could have done it. Now being told there are weekly sending limits. App looks nice hence the 2 stars but unusable right now. Will have to move back to Mailchimp. Wish I hadn't wasted a day setting it all up ♂️
Hey there, Amy here from Shopify. I appreciate you sharing your feedback with us. We are consistently making changes to our apps to make them better suite our Merchants needs. I'm going to send you an email to open up the lines of communication here so I can provide your feedback to my team. Amy l Shopify
May 8, 2020
This has a lot of potential, but isn't really ready for active use, especially if you have a large list. The features are very limited, but adding products to an email is incredibly fast and could improve your workflow. We've been testing it with around 10000 subscribers and it just takes too long to send emails (they go in batches but it can take hours for any to send at all) so scheduling is effectively meaningless. There's no automation, and I'm not sure whether anything is planned or if this is only intended to be a starter service for very small businesses.
Hey there, Amy here from Shopify. I'm happy to hear that you can see the potential. I appreciate both the positive and negative feedback. I'm going to send you an email so I can gather all of the feedback from you and pass it along to my developers. Amy l Shopify
May 8, 2020
We need one thing: HTML & CSS customization. Upvote if you agree. I used this app for 5 minutes and realized I ain't going nowhere with the normal features. And we need to keep this free, because we're paying lots of money to use Shopify in the first place.
Hey there, Amy here from Shopify. I appreciate the feedback. I fully understand how having the ability of HTML & CSS customization would be helpful. I'm going to send you an email so I can gather your feedback and make sure it gets in the hands of my developers. Amy l Shopify
May 7, 2020
I was really looking forward to Shopify E-mail and hoped it would change a lot, but to be honest it's not that spectaculair and very very basic. Also weird that it doesn't allow you to change the notification mails. It should be 'normal' to have a great free way to send all your customers emails when paying 79$ per month for using Shopify. Still a lot of work to do Shopify...
Hey there, Amy here from Shopify. I appreciate the feedback. Our aim here is to make it as easy as possible for our Merchants to be able to do everything in one place. That is why your feedback is so important! I'm going to send you an email so I can gather your thoughts and get it off to my team. Amy l Shopify
May 5, 2020
I used this app and found spelling errors and simple grammar edits were not highlighted! I cannot trust this mailing system if this does not get corrected.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here and see what can be done. Amy l Shopify
April 28, 2020
I like the idea. It also looks very simple to use, but... not usefull for us un EU. There is no GDPR comlience - GDPR fields on your signup forms and collecting consent. I also didn't see any option to upload / import contacts from other email marketing apps.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 23, 2020
Hi, Able to upload the Shopify Email App but very limited for personalization the marketing e-mail. Any help please ? Just by exemple, Not able to add a Text section over the logo section.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see how I can help. Amy l Shopify
April 21, 2020
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. how can i remove this ?
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what I can do for you. Amy l Shopify