Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
1,905
chart
#6,645
All reviews
Rating Breakdown
Review RSS Feed
Jan. 12, 2023
Simple app that is fairly user-friendly, but is quite glitchy. It jumbles up letters while I am typing, and the screen sometimes gets stuck and I can't scroll down - have to reload the page.
Thank you so much for sharing your feedback with us. This is something we would like to investigate further with you and attempt some troubleshooting steps. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
Jan. 11, 2023
It doesn't support many languages, the templates are very simple but I get it, it's a free app after all. However, the inability to choose the customers to whom I want to send a specific email with an advertisement is a failure. You can only use customer segments (which are set automatically, cannot be edited and are pointless). Also the application may be free but very average. Lack of support - despite several months of use, I do not know how to contact support.
Thank you for taking the time to share your review. To create new or custom segments, you can do so from your *Admin > Customers* section. Furthermore, since this app is developed by Shopify, our regular support channels can assist. Reach out on this page by choosing "Get Support" or use this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
Dec. 30, 2022
It is really basic. Does not offer proper statis. Does not allow to remail to unopened and very few templates.
Dec. 7, 2022
Para empresas pequeñas que empiezan esta muy bien pero corto y con poca info de precios para mas alla
Oct. 27, 2022
On the face of it, the app looks good and easy to use. The issue is there is not a way to bypass customers who accept marketing setting. Some emails are marketing and customers need to consent. Other emails are non-marketing, eg status update, website down and these non-marketing emails do not need to rely on consent. Can only leave 3 stars due to lack of scope when sending emails.
Hi there, EcigZoo. Thanks for taking the time to leave a review for Shopify Email. Shopify Email is mainly meant to be used for marketing purposes, but we understand the value that can be brought to the app by being able to send non-marketing emails to customers. I'm happy to take the feedback you've provided us here to our Product Team for their consideration. I can't say what the result of your feedback may be, but you can feel confident in knowing that the team is aware of your review. Thanks again! -Imogen, Shopify Support
June 21, 2022
Very easy to use email builder. Horrible customer segmentation. Can't email people based on collection they did/did not purchase. Also can't email multiple segments at the same time.
Thank you for your review. I'm glad to hear that you find the email builder to be easy to use, and appreciate your other pieces of feedback here. I'll be sure to pass those on to the app's developers for you. Thank you! - Brie, Shopify Support
Feb. 1, 2023
The email builder can feel a bit wonky. For example it often gets no result when searching for a collection to add to a link and when you try to add a section using the "+" button next to a section it always gets added at the bottom of the page so you then need to reposition it. There's also a glitch that kicks you out of the editor and back to the main app page which happens pretty often. There's been no new updates since I original posted a review in May 2022 and the issues are still there. I'm reducing the star rating because it looks like Shopify won't be updating regularly. Would also be good to be able to have a "Show email in browser" button in emails.
Thank you for taking the time to write your review and I'm glad to hear that you've made use of Shopify Email to connect with your customers. We appreciate the feedback that you've shared with us here and I will be sure to communicate your comments to our development team. -Victor, Shopify Support
Dec. 20, 2021
This is the first time I have sent email. I don't know why. The email I sent only has the title and can't see any content. I want to recommend our new products to customers, but they can't see the picture and can't click the button. I don't know how to solve it, and I don't know how to contact your staff.
Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback. We are sorry to hear you are experiencing this issue and would be happy to help out. I would recommend reaching out to our support team directly, so we can take a closer look into this with you. You mentioned having some issues reaching out to our support team, so I would be happy to walk you through the steps. You can do this by logging into your store through the Help Center https://bit.ly/2AWw5VA, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. Thanks again for your feedback! -Marty, Shopify Support.
Dec. 2, 2021
Email automations aren't available for this app? How can I sent an email to a certain customer? Or it's not possible?
Hi there. Thank you for taking the time to leave this review and share your feedback. Shopify Email is primarily intended to create email marketing campaigns and send them from Shopify directly. That said, if you are looking to send a specific customer an email, I would recommend simply doing so from the "Customers" section of your Shopify admin. Here is a guide https://bit.ly/3qmlEQR that will walk you through how to do this. Thanks again! -Marty, Shopify Support.
Sept. 27, 2021
The product is quite raw. A lot of functionality is missing. Navigation is not user friendly. 1) It's impossible to segment audience based on the product purchased in order to create detailed marketing campaigns 2) There is no way to clean database, Shopify does not provide ANY bounceback emails details + reported as spam details. 0. 3) Usability of data display is questionable. Overview only shows data from 30 days. If I send emails every month I want to find the most successful email campaign - there is no way to do it. Just open each one, select the dates...etc
Hey, there. Thank you for taking the time and sharing this feedback with us! It is currently impossible to segment the audience based on the product purchased in order to create detailed marketing campaigns - this is correct but something we are looking at currently! We do not publicly provide bounceback emails details + reported as spam detail but this is also something we are looking into. Our live support team can provide these bounceback emails to our merchants, however. As for overview data, This is quite basic for all overviews, it is just a snapshot. These are all fantastic points, some of which we are actively looking into, however, I would be happy to share this feedback with our developers for further consideration. Thanks again for your review! -Marty, Shopify Support.
Aug. 26, 2021
Very useful and good app. Just wish it had ability to automatically use some offers to repeat buyers or new subscribers without having to reschedule and copy the campaigns manually all the time.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how being able to automatically use new offers for your campaigns can be a useful feature, and we'd be happy to share this with our developers. Cheers! -Elias, Shopify Support
July 16, 2021
This app on the front in is very easy to create a nice customer email. But, on the back the analytics are not there -- delivered, opened, clicked is not what I would call analytics. Customer tracking of opens, not opens should be logged in the customer database so that you know who you should pay attention and who you should weed out. It doesn't even tell you which customer opened or clicked. Needs some work i.e. First Name fields should be available to insert to personalize.
Thank you for writing your review and for detailing your experience with Shopify Email thus far, and what improvements you'd like to see made. I can certainly appreciate that with email marketing campaigns, receiving data that pertains to the success of the campaign is key and that there is more that could be done here to make Shopify Email a better app from this stand point. Shopify Email is still a relatively new app and I'm sure it will evolve over time as improvements are made. Merchant feedback has been welcomed by our development team since it launched and I will be sure to pass your comments and suggestions over to them. Thanks again for getting in touch. -Victor, Shopify Support
June 12, 2021
This app divides emails into batches so that they might take up to 72 hours for all of them to be sent out. It completely ruined my product launch because my email subscribers were expecting to receive an email at a certain time to order one of my limited edition items. Now half of them haven't even received the email, and they've been waiting for weeks.
March 8, 2021
J'ai utilisé cette application pour faire la promotion de ma nouvelle collection. Je vais voir si ça porte c'est fruits.
Feb. 19, 2021
App is good, Working perfectly for me, but need more attractive email templates. Currently very few templates are availabe. Expecting better templates as per recent trends
Hey there, Claire here from Shopify. Thank you for taking the time to share your review with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store and pass your feedback onto our developer team. Claire l Shopify
Feb. 5, 2021
Design options or templates are very very limited. Difficult to make changes to the way the email looks.
Hey! Amy here from Shopify. I appreciate you taking the time to leave us a review. Im going to send you an email so we can chat further and I can gather information to send to my developers. Amy l Shopify
Feb. 3, 2021
The app went into maintenance mode while I was writing the email and when it came back online the draft was gone, so that was not a good first impression. After it came back online and I started a new mail, it was smooth sailing.
Hey there! Amy here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the troubles you faced when you first got started, but glad that you are enjoying the app now! Im going to send you an email, just to open up communication with you and see if there is anything you would like to share with our developers! Amy l Shopify
Jan. 19, 2021
I enjoy the features and what it is capable of. I just wish it offered a bit more. More templates, different structures when adding products to the email, etc.. If Shopify were to add more customizations, I would give this a 5 star rating.
Hey! Amy here from Shopify. Thanks for taking the time to leave us a review. I would love to hear more details on exactly what you would like to see. Its that kind of feedback that helps us to improve our app! Im going to send you an email to open up the communication here. Amy l Shopify
Dec. 19, 2020
I like the cool animated graphic but wish I could also customize the email a bit more with adding images of my own.
Hey there, Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and it’s feedback like this that helps us do that. I would love to hear more about what you have in mind in regards to adding images to your emails. Im going to send you an email to open up the lines of communication. Amy | Shopify Support
Dec. 4, 2020
Needs more Email Templates. Very Basic! Too Basic! not enough options. page works great very easy to work and manage just needs more template options and colors also the header you can't change the font
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support