Shopify Email
Email marketing made for commerce
Rating
4.8
feedback
2,870
chart
#11,387
All reviews
Review RSS Feed
Feb. 19, 2021
App is good, Working perfectly for me, but need more attractive email templates. Currently very few templates are availabe. Expecting better templates as per recent trends
Hey there, Claire here from Shopify. Thank you for taking the time to share your review with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store and pass your feedback onto our developer team. Claire l Shopify
Feb. 5, 2021
Design options or templates are very very limited. Difficult to make changes to the way the email looks.
Hey! Amy here from Shopify. I appreciate you taking the time to leave us a review. Im going to send you an email so we can chat further and I can gather information to send to my developers. Amy l Shopify
Dec. 19, 2020
I like the cool animated graphic but wish I could also customize the email a bit more with adding images of my own.
Hey there, Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and it’s feedback like this that helps us do that. I would love to hear more about what you have in mind in regards to adding images to your emails. Im going to send you an email to open up the lines of communication. Amy | Shopify Support
Nov. 23, 2020
it's ok... shopify charges alot though makes it hard a business to succeed. If shopify cut down some costs it will be better thanks
Hey there! Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. Im going to send you an email to open up the lines of communication here so I can pass your thoughts on to my developers! Amy l Shopify
Nov. 15, 2020
I am used to using Constant Contact where there is a lot more features for creating customized. However, I like having everything linked in one place to my store.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Nov. 3, 2020
Needs more layout options! It's good, but it's needs more creative options to do different layouts. Needs ability to changes size of images. Thanks! Also, I had trouble filtering my customers by the product they bought. I needed to send out an email to all my customers who pre-ordered left handed picks, and I had to manually tag 200 customers. There needs to be the ability to filter customers by the product they purchased. Shopify is great though. Nice work!
Hey there! Amy here from Shopify. Thanks so much for taking the time to leave us some feedback. In terms of your customer list, that would be something done directly in Shopify, I’ll take a look and see what options there are. We are consistently working on new templates. I would love to hear more in terms of what you are looking for. I'll send you an email so we can continue this conversation! Amy l Shopify
Oct. 27, 2020
I usually use MailChimp or Direct Mail. I wanted to try the integration with Shopify. While it is easy to use, it appears limited in report data and ability to create alternate campaigns, although I am still working through it so will update with additional feedback once I have used it more and have additional feedback.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Oct. 26, 2020
There is potential here but it's a little bit too basic. They have literally a handful of templates and right now they're all about Black Friday. Small business owners like me like to have some content already created (welcoming new subscribers, product launch etc ) to take the guess work away because I don't have time to exist already. This is an app with good intentions but it has a long way to go.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. At the moment, there are options for Black Friday email templates, and some without any Black Friday branding. You can find these by scrolling further down the email templates list. These non-Black Friday templates also include a blank template for you to create your own email design! Additionally, there is an option to customize your New Subscribers email within the Settings > Notifications area of your admin. This can be found by scrolling down on this page, and is under the "Email marketing" section - the email that is sent out to customers when they sign up for your newsletter can be found on this list and is called "Confirmation email." I would be happy to follow up with you and help you through these features. I will send you an email so that we can chat further and you can provide us with more feedback! Our team is consistently working to improve the app and add functionality to suit our merchants needs, so any additional feedback you may have would be great to hear. Best, Charlotte | Shopify Support
Oct. 18, 2020
I used email to run a campaign. Smooth workflow overall. It'd be great if it was compatible with Safari on macos.
Hey there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. The Shopify Email app should work on all browsers. Im going to follow up with you via email so we can get this sorted out for you. Amy l Shopify
Sept. 10, 2020
It's OK for a free app but it's a long way behind the likes of Mailchimp etc for features. Hopefully more features will be added from October when it becomes partially chargeable. Alan Jenkins INDI Menswear www.indimenswear.com
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
July 8, 2020
Not sure if I'm using the app wrong, but it only imports 690 of the 2200 people on the customer list, despite stating that there is no limitation on the number of subscribers.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. The app should allow you to email all of the customers who have subscribed to your email list. I'm going to follow up with you with an email to open up the lines of communication here so I can help you further here. Claire l Shopify
July 4, 2020
Easy to set up but very limited options. I can't even exclude a tagged group from the list, such as 'wholesale' tag. Hoping it would improve shortly.
Hey there! Amy here from Shopify, thanks for taking the time to leave us a review. I can see the benefit of being able to exclude certain customers/groups based on tag. I'll send this off to my developers. I'm also going to send you an email just to open up the communication with you and see if you have anything else to add. Amy l Shopify
June 28, 2020
I really like the idea of this app. Very, very simple design and easy to use. But unfortunately there is something very important missing: automation! You cant send your list through an e-Mail campaign. Not even for simple things like "Thank you"- Mails, after a new customer bough something. If they would add automation into the app, it would be 5 stars!
Hey there! Amy here from Shopify, thank you so much for taking the time to provide this valuable feedback. I understand how beneficial automations could be for your business! I'm going to send you an email so I can gather all your thoughts and get it off to my developers! Amy l Shopify
June 1, 2020
Basic. That about sums it up. If you are looking for advanced features, this is not it. For stores that communicate with their customer base a few times a year, not a bad program. For new stores just starting out, not a bad program. For stores that want to set up workflows, abandoned cart emails, abandoned shopping emails, and more, this is NOT your program. For those that bash it, move on. If you are one of the above types of businesses, this is a cost-effective way to communicate with your customers.
Using app
About 1 month
Total reviews
2
Average rating
4.0
Hey there, Claire here from Shopify. Thank you for taking the time to share your detailed review. It is very much appreciated and super helpful to other merchants as well as our team who are always working to update the app based on feedback received. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team, as well as anything else you may want to add. Claire l Shopify
April 30, 2020
First I thought: GREAT! and it already is, but I thought there will be more included, than just the newsletter tool... Forms, Automation e-mails etc. But no. That would be so great, to handle it all in shopify directly without any third party.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us. Amy l Shopify
April 29, 2020
Great idea. But I'd appreciate if we could have automations and trigger features available. Moving away from third-party providers like MailChimp and having everything run through Shopify would be best.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 28, 2020
Would appreciate if I can filter all emails of people that have NOT ordered for all time period. Otherwise it is good app to have.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 28, 2020
from the one hand? easy to use from the other hand? 1. no automation 2. no option to import lists from different services 3. not feet for other languages than english (no option to translate some of the texts) 4. can't edit the footer text 5. no social media icons only links by text... 6. low amount of fonts
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 27, 2020
The App has a major problem for me. None of the previews will display. When I open the app to start a campaign, all the templates show, "no image available". Otherwise, the app appears to be very basic. This is just launching, so its to be expected. Amy, can you take a minute to follow up by sending me an email to open up the lines of communication to see what can be done?
Hey there! Amy here from Shopify. I'm sorry to hear of the trouble you are having with our new app. I would be more than happy to dig into this with you and get you all sorted. Keep an eye out for my email! Amy l Shopify
April 24, 2020
I thought it was going to replace platforms like Klaviyo and Omnisend, but I can only send out an email campaign. No automation, no triggers, just campaigns. Like what Mailchimp was back in 2002...
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see how I can help. Amy l Shopify