Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
1,905
chart
#6,645
All reviews
Rating Breakdown
Review RSS Feed
Nov. 29, 2020
I love that this is now an option with my shopify subscription! I would love to see more templates and design options. It is pretty user friendly. My only complaint with the template that I used is that it wouldn't let me change the color on one of the designs.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Nov. 26, 2020
I can't completely rate the app until I actually use it. But i do like the fact that you can send mass emails all in one.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I am glad to hear you are liking the app so far! I'm going to follow up with you in an email, to open up the lines of communication here so I can share some helpful resources to help get you started with email campaigns, and answer any questions you may have about the app. Best, Charlotte | Shopify
Nov. 23, 2020
it's ok... shopify charges alot though makes it hard a business to succeed. If shopify cut down some costs it will be better thanks
Hey there! Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. Im going to send you an email to open up the lines of communication here so I can pass your thoughts on to my developers! Amy l Shopify
Nov. 21, 2020
The app is great for emailing customers and keeping them posted about your stock. The only thing it lacks is you can't share a collection link within the email.
Hey there! Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. I also wanted to let you know that it is actually possible to add a collection link to your email. Im going to email you and show you how! Amy l Shopify
Nov. 15, 2020
I am used to using Constant Contact where there is a lot more features for creating customized. However, I like having everything linked in one place to my store.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Nov. 3, 2020
Needs more layout options! It's good, but it's needs more creative options to do different layouts. Needs ability to changes size of images. Thanks! Also, I had trouble filtering my customers by the product they bought. I needed to send out an email to all my customers who pre-ordered left handed picks, and I had to manually tag 200 customers. There needs to be the ability to filter customers by the product they purchased. Shopify is great though. Nice work!
Hey there! Amy here from Shopify. Thanks so much for taking the time to leave us some feedback. In terms of your customer list, that would be something done directly in Shopify, I’ll take a look and see what options there are. We are consistently working on new templates. I would love to hear more in terms of what you are looking for. I'll send you an email so we can continue this conversation! Amy l Shopify
Oct. 27, 2020
I usually use MailChimp or Direct Mail. I wanted to try the integration with Shopify. While it is easy to use, it appears limited in report data and ability to create alternate campaigns, although I am still working through it so will update with additional feedback once I have used it more and have additional feedback.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Oct. 26, 2020
There is potential here but it's a little bit too basic. They have literally a handful of templates and right now they're all about Black Friday. Small business owners like me like to have some content already created (welcoming new subscribers, product launch etc ) to take the guess work away because I don't have time to exist already. This is an app with good intentions but it has a long way to go.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. At the moment, there are options for Black Friday email templates, and some without any Black Friday branding. You can find these by scrolling further down the email templates list. These non-Black Friday templates also include a blank template for you to create your own email design! Additionally, there is an option to customize your New Subscribers email within the Settings > Notifications area of your admin. This can be found by scrolling down on this page, and is under the "Email marketing" section - the email that is sent out to customers when they sign up for your newsletter can be found on this list and is called "Confirmation email." I would be happy to follow up with you and help you through these features. I will send you an email so that we can chat further and you can provide us with more feedback! Our team is consistently working to improve the app and add functionality to suit our merchants needs, so any additional feedback you may have would be great to hear. Best, Charlotte | Shopify Support
Oct. 24, 2020
I like it bit wish there was more options for email templates and that the emails didnt show so narrow.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Oct. 18, 2020
I used email to run a campaign. Smooth workflow overall. It'd be great if it was compatible with Safari on macos.
Hey there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. The Shopify Email app should work on all browsers. Im going to follow up with you via email so we can get this sorted out for you. Amy l Shopify
Oct. 18, 2020
The app seems easy to use, however I'd love to see more basic features like the ability to resize the product sessions/images. And there doesn't seem to be a function to automate sending out emails, e.g. the welcome email upon subscription?
Hi there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. We love to hear from our Merchants, that is how we improve! Im going to send you an email so I can gather all of your thoughts and send it off to my developers. Amy l Shopify
Oct. 11, 2020
It was quick and easy to use, most of the information was automatically merged in. My only complaint is that the emails get marked as spam.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs and improve capabilities. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Oct. 7, 2020
Good help but... you can't edit and use again an already sent out campaign. Sometimes a campaign has great results and you can't replicate it (you have to design from 0). It could use some more templates.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Oct. 5, 2020
I had a hard time using. For exemple there is no way to found how to automate a personalised name for each client of my list. I had also some trouble importing from my list from a .csv file even when using shopify .csv template.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting the Shopify email app working for you. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Oct. 5, 2020
I really love that Shopify has added this app for us to use straight from our Shopify Admin. It is pretty easy to use and since it is new I don't expect it to have all the bells and whistles that the other email marketing apps offer. However, I don't use this app much because it does not offer email automation which is a huge need for my business. I find myself still using my other email apps for the automation process. If Shopify could add this feature, I would switch over for sure! I think the pricing is fair and the convenience is optimal.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Oct. 1, 2020
First of all, hats off to you guys for seeing the need for shop owners having mass email capabilities. I like the templates and how they automatically sync to my shop's colors and that the product images are all there. I'd like to see this app be more robust though. I've been using and still have a ConvertKit subscription. I'm use to a few more bells and whistles, like the ability to add the tag that personalizes each email with the customer's name, the ability to segment my subscriber list easily and tailor my content to my customer's preferences, etc. The app is off to a great start. It just needs more enhancing.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us! Our team is consistently working to improve the app and add functionality to suit our merchants needs. I think the features you have mentioned are really great suggestions. I'm going to follow up with you over email to open up the lines of communication, and so I can provide your feedback to my team Best, Charlotte | Shopify Support
Sept. 28, 2020
Very easy to use. Was able to setup the email in just a few seconds. Can't wait to use this in the future to stay in contact with my customers.
Hey there! Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Shopify Email app. I would be happy to follow up with you and help you get started with using and getting the most out of this app! I will send you an email so that we can chat further. Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Shopify Email app. This will send your request/question directly to our support team. Charlotte | Shopify
Sept. 22, 2020
I like this app for sending emails to our customers. The end result is very clean and professional looking. I also like that it pulls in our product information directly from our website. However, it is WAY too difficult to figure out. For example, it's nearly impossible to find a "Send Email" button. I want to re-send an email to remind customers of our fundraiser tonight, and can't figure out a way to do this. PLEASE provide an easier-to-use interface. Thanks!
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Sept. 18, 2020
We wanted to be more integrated as a shop, so we pulled our email list into Shopify Email. It was easy to use, but without many features I have come to love from other email newsletter platforms. The list of fonts is very disappointing, and I would love to see a line break option (a simple line to drop in between sections of a newsletter). With some more options like this, as well as the option to size the photos, I think this could work really well for us. As it is, it worked fine!
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Sept. 16, 2020
to open the app i have to go into the app store, find the app then click to add app. it does not want to load in from the shopify control screen
Hey there! Claire here from Shopify. Sorry to hear you were struggling to access the app. I would be happy to follow up with you in an email and help you through any errors that you are getting, and hopefully get this working for you as soon as possible! Claire l Shopify