Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
1,905
chart
#6,645
All reviews
Rating Breakdown
Review RSS Feed
Sept. 11, 2020
3* because it works well, simple and quick but needs more templates to make it stand out and compete with the big apps for email marketing. Hopefully this will come soon.
Hey there! Amy here From Shopify. Thanks for taking the time to leave us this feedback! I would love to hear more about what you are looking for in a template so I can pass it along to my developers. I'll send you an email so we can open up communication! Amy l Shopify
Sept. 10, 2020
It's OK for a free app but it's a long way behind the likes of Mailchimp etc for features. Hopefully more features will be added from October when it becomes partially chargeable. Alan Jenkins INDI Menswear www.indimenswear.com
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Sept. 6, 2020
It was easy for the most part linking all the social media was a bit difficult. Also I cant send out marketing to people who are not subscribers.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently it is not possible to email customers who who have not subscribed to receive marketing emails from you. Our team are consistently working to improve the app and add functionality to suit our Merchants needs so I'm going to follow up with you with an email to open up the lines of communication here and I can provide your feedback to my team. Claire l Shopify
July 21, 2020
I love the Shopify emails. They look great and they're super easy to customise and send. The price is also super reasonable. However, without being able to set up an automation welcome sequence for people when they first subscribe, I'll have to switch over to one of the other services like Mailchimp. Super bummed as this really was easy to use.
Hey there! Amy here from Shopify, I just wanted to take a minute and thank you for your feedback. It is feedback like this that helps us to improve! I completely understand how a Welcome automation would be an amazing addition to the app. I'm going to send you an email so I can gather all your thoughts and send it off to my developers! Amy l Shopify
July 8, 2020
Not sure if I'm using the app wrong, but it only imports 690 of the 2200 people on the customer list, despite stating that there is no limitation on the number of subscribers.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. The app should allow you to email all of the customers who have subscribed to your email list. I'm going to follow up with you with an email to open up the lines of communication here so I can help you further here. Claire l Shopify
July 4, 2020
Easy to set up but very limited options. I can't even exclude a tagged group from the list, such as 'wholesale' tag. Hoping it would improve shortly.
Hey there! Amy here from Shopify, thanks for taking the time to leave us a review. I can see the benefit of being able to exclude certain customers/groups based on tag. I'll send this off to my developers. I'm also going to send you an email just to open up the communication with you and see if you have anything else to add. Amy l Shopify
June 28, 2020
I really like the idea of this app. Very, very simple design and easy to use. But unfortunately there is something very important missing: automation! You cant send your list through an e-Mail campaign. Not even for simple things like "Thank you"- Mails, after a new customer bough something. If they would add automation into the app, it would be 5 stars!
Hey there! Amy here from Shopify, thank you so much for taking the time to provide this valuable feedback. I understand how beneficial automations could be for your business! I'm going to send you an email so I can gather all your thoughts and get it off to my developers! Amy l Shopify
June 28, 2020
This is a great idea by Shopify and I have no doubt that Shopify will improve this app and hopefully quickly because Shopify has been a great experience for me so far.
Hey there! Amy here from Shopify, I'm happy to hear your initial positive thoughts. I would love to hear more about how you think the app can be improved so I can pass that information along to my developers. I'm going to send you an email so we can get that conversation going! Amy l Shopify
July 11, 2020
Hello Shopify. I like the idea of this email being created by Shopify itself. However, this app is missing A TON of important features. Is there a way that you guys can add the following automatic emails: Order Confirmation, Order Cancellation, Order Follow-up, Shipping Notification, Delivery Notification, Abandon Cart, Product Recommendation, Birthday and Cross Selling. Also can you guys add features like, social icons in the footer of the website and website information. Buttons for: Order Tracking, Order Cancelling, Order Editing, etc. Thanks!
June 1, 2020
Basic. That about sums it up. If you are looking for advanced features, this is not it. For stores that communicate with their customer base a few times a year, not a bad program. For new stores just starting out, not a bad program. For stores that want to set up workflows, abandoned cart emails, abandoned shopping emails, and more, this is NOT your program. For those that bash it, move on. If you are one of the above types of businesses, this is a cost-effective way to communicate with your customers.
Using app
5 months
Total reviews
2
Average rating
4.0
Hey there, Claire here from Shopify. Thank you for taking the time to share your detailed review. It is very much appreciated and super helpful to other merchants as well as our team who are always working to update the app based on feedback received. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team, as well as anything else you may want to add. Claire l Shopify
May 29, 2020
Looks promising. However, I would like to see this app provide the ability to automatically send a welcome email to new subscribers. It would also be nice if the welcome email could include a discount code, say 15% off for signing up.
Hey there, Claire here from Shopify. Thank you for taking the time leave us a detailed review. Our team are constantly working to improve the app and add functionality to suit our Merchants needs, and I will be sure to pass on this feedback to our team. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on features you would love to see I can pass this on to our developers too. Claire l Shopify
May 29, 2020
This is a very good and fast way to send out marketing emails. Unfortunately, most of our clients are using spf and dmarc and our mail servers use those mechanism as well to block phishing emails, therefore, anything sent from here will be categorized as spam or sent to junk folder or rejected. Due to mail security reasons, Shopify and any similar app providers shall provide the users a way to use their own mail server to send out mails. Sendgrids and many other mass mailing servers are being abused by hackers to steal money from bigger corporations by faking the email from or misleading from and messages...etc.
Hey there, Amy here from Shopify. I appreciate the feedback. I completely understand the concern of your messages being flagged by mail providers as junk or spam. You want your messages delivered! I'm going to send you an email and open up the lines of communication here so I can get all of your feedback off to my development team. Amy l Shopify
April 30, 2020
First I thought: GREAT! and it already is, but I thought there will be more included, than just the newsletter tool... Forms, Automation e-mails etc. But no. That would be so great, to handle it all in shopify directly without any third party.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us. Amy l Shopify
April 29, 2020
Great idea. But I'd appreciate if we could have automations and trigger features available. Moving away from third-party providers like MailChimp and having everything run through Shopify would be best.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 28, 2020
Its easy and simple. However seems limited as I am not able to create automations and triggers. Also no option to translate into non-english language.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm glad to hear you are liking the simplicity of the app! We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 28, 2020
Would appreciate if I can filter all emails of people that have NOT ordered for all time period. Otherwise it is good app to have.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 28, 2020
from the one hand? easy to use from the other hand? 1. no automation 2. no option to import lists from different services 3. not feet for other languages than english (no option to translate some of the texts) 4. can't edit the footer text 5. no social media icons only links by text... 6. low amount of fonts
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here. Amy l Shopify
April 27, 2020
The App has a major problem for me. None of the previews will display. When I open the app to start a campaign, all the templates show, "no image available". Otherwise, the app appears to be very basic. This is just launching, so its to be expected. Amy, can you take a minute to follow up by sending me an email to open up the lines of communication to see what can be done?
Hey there! Amy here from Shopify. I'm sorry to hear of the trouble you are having with our new app. I would be more than happy to dig into this with you and get you all sorted. Keep an eye out for my email! Amy l Shopify
April 24, 2020
I thought it was going to replace platforms like Klaviyo and Omnisend, but I can only send out an email campaign. No automation, no triggers, just campaigns. Like what Mailchimp was back in 2002...
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see how I can help. Amy l Shopify
April 22, 2020
I've downloaded the app, but it states that it is not available yet. Can you provided some information as to when it will be? Thank you
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what information I can get for you here. Amy l Shopify