Shopify Messaging
Email and SMS marketing made for commerce
Rating
4.8
feedback
3,708
chart
#2,946
All reviews
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May 20, 2026
May 1, 2026
It's actually a great little email creator - however, it would be good to be able to choose multiple segments to BOTH send to - and exclude. This simple detail is making it really just a one way "send to all" creative email.
April 15, 2026
Quite good. Basic but works and very cost effective for simple campaigns. however there are some glaring omissions - like not being able to see you mailing list growth over time.
April 9, 2026
April 4, 2026
I do wish there were more formatting options such as justified text and making images smaller when inserting an image block.
April 1, 2026
I would've gave it 4 stars or even 5 if i can select many categories of my contact and send them mail at once, for example if i could select subscribers, non subscribers, and other categories and send them mail at once, it would've been better. But instead, i have to send mail to one batch at a time, then duplicate that template and select another batch and send again, sometimes it's exhausting.
March 28, 2026
It's a good tool but without custom HTML editing it kind of useless in most cases. I want to use custom design for my shop and it is not possible at the moment. Otherwise free plan is very generous comparing to other tools like Klaviyo.
March 18, 2026
Good app for basic email campaigns but customer segmentation needs work. We tried to create a country specific segment and noticed that the list contained many other countries and in some cases, customers whose names contained the same two letters as a country code. Main issue seems to be the rule used to create a segmented list uses the word CONTAIN rather than IS. Spent 2 hours trying to use the AI helper and another 30 minutes on with Shopify rep trying to find a work around, but no luck. Rep said he would pass on the concern of using 'contain' rather than 'is' when creating specific customer segments, to the development team. We will have to wait and see if this improves.
March 14, 2026
March 10, 2026
Really good on the email side. We send ~40k+ emails with ~40% open rates. We'd love to see better editing tools and more modern templates (Canva integration?!). Otherwise pretty great app. Five(ish) out of five stars. Except, we discovered that SMS isn't viable for any of our product or event marketing. Not because of the content (we advertise cheese tastings in-store, for instance). It's because our name includes one of their prohibited terms. That's ridiculous for this era of content moderation tools.. For instance, our name is Wine Dispensary and because our name contains the word wine and the word dispensary, we cannot send ANY marketing content via SMS.
March 5, 2026
March 5, 2026
Peut être plus performant et aidant le commerçant à mieux cibler sa clientèle
Feb. 6, 2026
It is Amazing what can be done - but it is a good thing you have Sidekick - as others are truly mystifying - confusing - etc. Usually fixed in a jiffy, but when it takes 30mins-3hrs - I want to leave and find another platform. Then I look at my website and think what a work of art (created myself) - call it a day and comeback later for more amazement (or punishment) - surprise - I never know which.
Jan. 25, 2026
Jan. 12, 2026