Tapcart ‑ Mobile App Builder
Build a custom mobile app to strengthen customer loyalty.
Rating
4.7
feedback
333
chart
#3,487
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
14%
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Less than a year
54%
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More than a year
30%
Reviews Summary
Tapcart has received a mix of positive and negative reviews from users. On the positive side, users appreciate the ease of setting up the app, its customization options, and seamless integration with the Shopify tech stack. Account managers like Stacey, Jacob, Cole, Tyler, Kenia, and Alex have been highlighted for their proactive communication, support, and responsiveness. Users also praise the platform for improving customer experience, boosting sales, and providing valuable insights through features like push notifications. However, on the negative side, some users have faced issues with bugs in the app, particularly in the Favorites list, leading to a frustrating experience for customers. Additionally, there have been complaints about poor customer support, delays in resolving issues, and difficulties in canceling subscriptions.
Highlights
Review RSS Feed
All reviews
Feb. 12, 2026
It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now.
Dec. 16, 2025
Our account manager Stacey truly goes above and beyond. She consistently keep us updated on the latest features and improvements, make sure we understand how to implement them properly, and are always available whenever we need support. That level of proactive communication and accessibility makes a huge difference and has helped us get the most out of the platform. Highly recommend!
Thank you for the thoughtful review! We’re so glad Stacey has made such a strong impact with her proactive communication and guidance. It’s great to hear that her support has helped you get the most out of Tapcart’s latest features. We appreciate your recommendation and look forward to what’s ahead!
Dec. 16, 2025
Tapcart is great! Super easy to set up, extremely customizable, and well integrated with the rest of the Shopify tech stack. Our customers love it too. And our CSM is great to work with and super responsive. Highly recommend.
Thank you for the kind words! We’re so glad to hear Tapcart has been easy to set up and customize, and that it’s fitting seamlessly into your Shopify tech stack. It’s also great to hear your customers are loving the app experience. We appreciate the shoutout to your CSM. We’re lucky to have such a dedicated team supporting your success!
Dec. 10, 2025
I love Tapcart! Firstly, my CSM is super attentive and quick to get in contact when anything arises! And the platform itself is a much more seamless experience for our customer and converts much better than traditional online store! Also being able to really modify the look/sections down to the nitty gritty top/bottom padding you want - is super helpful for people who aren't 'devs' but know what they need and want done - and can actually execute it themselves with the Tapcart customisations they offer. I love Tapcart - highly recommend to any Shopify user!
Thank you for the amazing feedback! We love hearing how Tapcart has empowered you to create a seamless, high-converting experience, without needing to be a dev. We love that our customization tools and support have helped bring your vision to life. We’re so glad you're loving the platform and can’t wait to see what you build next!
Dec. 10, 2025
Working with Jacob our account manager and the tap cart team has been such a smooth and genuinely supportive experience. From the beginning, they took the time to understand our brand, improving our app layout, issues were fixed quick. Jacob has been reliable, clear and patient. Overall our experience has been excellent.
We’re so glad to hear that your experience with Jacob and the Tapcart team has been smooth and supportive. It’s great to know the time spent understanding your brand and refining your app layout made a meaningful difference. We truly appreciate your partnership and look forward to continuing the journey with you!
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