Shopify Order Printer
Print custom packing slips, invoices, shipping labels
Rating
2.3
feedback
263
chart
#119
All reviews
Rating Breakdown
Review RSS Feed
Aug. 16, 2024
Latest changes to the order printer app have resulted in the invoice backgrounds being printed gray and not white as they were previous to the updates. Very annoying.
Hello! Thank you for reaching out and sharing your query. I would like our authenticated Support team to take a more detailed look into this, so we can determine the issue around the shipping address not displaying correctly. To create a support request, please head to this link (https://shopify.link/vRnL) to get started. -Victoria, Shopify Support.
June 26, 2024
Migrating customized template doesn't work.
Thank you for your review and feedback. I will make sure to provide this information to our team. -Emily, Shopify Support
June 24, 2024
Broken. Wouldn't migrate our custom template and is producing erroneous results showing additional items not on order?!
Hi. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
June 24, 2024
Still waiting on a reply which now seems closed on something as simple as a page break. Did some coding on my forms and they all work apart from Page Breaks which worked perfectly in Legacy. I have forms that need to be printed and signed. Why can't this have been tested first. Poor show!
Hi there! Thanks for letting us know about this! While we're not able to provide support for custom coding used for templates, if you believe this to not be working as intended please reach out via the Help Centre: (https://shopify.link/7PNJ) to file a report. -Don, Shopify Support
July 15, 2024
Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments. *Update 15th of July - fulfillment.tracking_company and fulfillment.tracking_number yields no results - also HS codes are no longer available to use. So we can't use invoices from Order Printer to ship internationally and use for customs. Sad when Shopify is bragging about markets and global expansion.
Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https://shopify.link/2Zoy. -Sophia, Shopify Support
June 21, 2024
Very little support documentation, and why would this app be released befoer they had a way of importing the old templates? Get your ducks in a row first before releasing this nonsense upon us. Poor effort from Shopify who should be leading the way in professionalism in this regard. Apparently they have no regard for their customers who then have to run around in circles trying to work out what on earth has been thrust upon them. Certainly not an upgrade nor an improvement.
Thank you for sharing your feedback about the new app and its help documents. This page details migrating your old templates to the new app: https://shopify.link/18NL. If you have any questions or require further assistance, please reach out to us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
June 20, 2024
ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!
Thank you for taking the time to leave a review. Please contact us via the Help Center so we can review the templates with you and assist you with removing the "Expected Delivery Date" information: https://shopify.link/1w5D. -Sophia, Shopify Support
June 20, 2024
It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.
Thank you for sharing your feedback! The new app is intended to offer better performance than the legacy version, so I appreciate you sharing your experience as it is helpful for our developers to consider when working on future updates. I'm glad to hear that you were able to find another option that worked well for you in the meantime. -Sophia, Shopify Support
June 15, 2024
HATE THIS INVOICE!!!! Whoever thought this up should be fired. The legacy invoice is way better. You just have to ask, "Why?" why change an easy to read and understand invoice with this? I'd like to give it a minus 10
Thank you for review and feedback. We are always looking for ways to improve our app. -Emily, Shopify Support
June 14, 2024
Huge amount of problems after upgrade to this version, cannot print with this app (still using "legacy"...)
Thank you for your review and feedback. Our team is always looking at ways to improve the app. -Emily, Shopify Support
June 13, 2024
WHYYYY in the world change something that was working great?? I really, really hate when Shopify randomly decides to change things that are working. This is a repeat occurrence. It's like someone decided that "something needed to be refreshed" for the sake of refreshing, and they put a bunch of ideas in a hat and randomly pulled out the print order app to change. You guys like playing roulette with the interface, much to our chagrin. This includes live visitor displays, and many other countless things over the years that just made us have to figure out something new, instead of adding value. The print order app is critical to every day operations, and many of us already liked and grew comfortable using the existing format. We all painstakingly took the valuable time to customize things to our preferences when setting up our stores. Now, we have to redo it...AGAIN. This is a "make work" project for small business owners who don't have the time or the IT resources to get help fixing the awful new format. Import does NOT look the same. I still need to customize. Going to continue using the legacy app as long as I can. Hopefully, that will give the developers time to figure out how to make it seamless. Very disappointed, Shopify!
Thank you for taking the time to share your comments with our team. We will be sure to pass this along to our developers for future consideration. -Olivia, Shopify Support
June 16, 2024
I WAS OVERLY OPTIMISTIC. Yes it migrated but it DID NOT TRANSFER ANY OF THE "CUSTOM WORK" I HAD. Boy did I fall for their "just click through". The migration forms look NOTHING like my existing form. Working with Support to see if they can fix it. Extremely disappointed
Thank you for taking the time to share your feedback. I'm glad to hear that you've already been in touch with our team regarding your templates. I appreciate you letting us know that the migration process wasn't as seamless or intuitive as you anticipated. This is really helpful for our developers to consider for future updates. -Sophia, Shopify Support
June 12, 2024
There is zero support to customize invoices and no simple transfer. Support will forward you to the help documents (that you have probably already read) that do not make it easy on someone who has no real coding experience. When you press support for further help, they will forward you to a Shopify service that you'll need to pay for. The least they can do is create a library of functional templates for their customers. However, it doesn't seem like too much to ask for a template builder. Maybe they should consider fully flushing out their apps before launch? They have done another half-attempt at an app we tried --for subscriptions. Why waste the effort making a terrible product?
Thank you for your feedback! This app is intended to offer better performance than the previous version, so we want to make sure it works well for your business. I'm happy to share your thoughts with our developers for consideration in future updates. -Sophia, Shopify Support
June 11, 2024
Had to hire a so called "SHOPIFY EXPERT" to fix all the code for this template to work. They said no problem, 2 days. Took 2 weeks. Still does not look 100%. How do you even adjust the font size. It's so small it is hard to read. Not happy, why fix something that was not broken in the first place... Do better!
Thank you for taking the time and sharing this feedback. If you need help with customizing the templates (https://shopify.link/KBxv), then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and let our advisors know that you'd like to submit a customization request. Cheers. -Elias, Shopify Support
June 9, 2024
Installed and un-installed the next day. What is the point of this new app?
Thank you for taking the time and sharing this feedback. You can create new Order Printer templates (https://shopify.link/yeAa) for your invoices and packing slips, or you can migrate existing templates from the Order Printer app (https://shopify.link/18NL) using the Shopify Order Printer. If you need any help with the app, then you can always get in touch with us via the Shopify Help Center (https://shopify.link/vRnL). Cheers. -Elias, Shopify Support
June 6, 2024
I really can't see ANY benefits to this new app. We copied our templates and it's unusable. After a few hours we had got it almost back to as it was by changing the variables. Luckily I know a bit of liquid coding but I know many do not. What was the point in that in all that work - what have I gained? Shopify say there is going to be a migration tool coming soon... I don't think it can come soon enough.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
June 6, 2024
the new templates do not make any invoice totals.... while the legacy version was doing just great....
Thank you for sharing this feedback. The Shopify Order Printer app should be able to calculate the totals in the invoices. However, if you require assistance with customizing the template, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and let our advisors know that you'd like to create a customization request. Cheers. -Elias, Shopify Support
June 6, 2024
June 5, 2024
Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shop Support
June 28, 2024
Shopify forcing the migration without putting any measures in place to help support template migration is a joke. Shopify is not the company they were 10 years ago, absolute travesty. *** UPDATE *** Using the app further it is far and above a DOWNGRADE from the previous Order Printer app. Shopify is USELESS in assisting with migrating order templates. I have had to figure out liquid coding on my own and even then it barely works. This app is terrible and Shopify should be ashamed for their complete and utter failure to migrate effectively. Shopify is a shell of what it once was.
Hello! Thank you for your feedback and your review. We do have some information on transferring templates over to the new app in our Help Center here: https://shopify.link/18NL. We updated the app to improve its performance, but we can completely understand how changes like this can impact merchants. I'm happy to pass this feedback on to our team who looks into improvements we can make. - Moira, Shopify Support